Before checking into the Hilton Sydney for a vacation in the city, I was slightly apprehension. I have stayed in Hilton hotels in Europe and America and have loved the experience (see my other reviews) but my one other experience in Australia, while not unpleasant, was less than impressive (again I have reviewed it here). Fortunately, I was not disappointed. The Sydney Hilton ranks up there with the best of them and proved to be one of the nicest and most comfortable hotels in which I have stayed
The hotel itself has an upmarket, trendy and yet welcoming feel to it that is evident from the time you enter the lobby. The interior of the hotel is modern, flashy and hip and draws you in. The staff were professional, courteous and in most cases warm, polite and helpful to a fault and attended to all of my needs.
The geographic location of this hotel was probably the best that I could have asked for in Sydney and definitely the best in terms of convenience and ease of access in which I have ever stayed in Sydney. Everything you could possibly want -retail shopping, convenience stories, pharmacies, a wide diversity of ethnic cuisines, coffee shops, cafes, fast food, tourist attractions, bookshopss and so on -are either right on your doorstep or a stone's throw away. With the monorail next door (although not for much longer, since it is being scrapped by the state government) and Town Hall just a short walk away, transport is also well covered. I could not have dreamed of a better location
My room was everything you could want in a hotel room and quite possibly more -comfortable, spacious, luxurious, warm and welcoming with great lighting a nice interior (love the wood panelling) and with great views from the windows. The room itself had all the luxuries and amenities beyond what I expected and more with almost every need met and taken care of with great skill and care -definitely beyond and above what you'd expect in a hotel for this price and of this standard in luxury. The bed and the pillows were among the most comfortable and relaxing that I have slept on and I cannot say enough good things about the work space provided (the desk was not only very comfortable but it also had all the business accessories you could want (I was particularly impressed by the small container with writing paper, pens, elastic bands and an eraser) and the chair provided at the desk was one of the most comfortable I have ever used in any hotel worldwide -and I want one for my room at home! I can imagine a business traveller would love this hotel room and, as someone who loves surfing the Internet and writing and the like on my laptop, it was everything I could have asked for in a work space and much, much more (and the desktop light was great as well, -it lit up everything very nicely). I like the fact that the desk was facing the television, unlike in some hotels where you have to swivel around into awkward positions to watch the TV from the desk. The bathroom could have done with a bathtub (I love having a soak and a long relaxing bath while on holiday) but the shower it did have was very immaculately designed and yet easy to use and adjust and the idea of watching TV in the shower is a novel one. There was a great selection of in-room movies to choose from. The mini-bar was well-stocked but I did like the fact that they left you some space for your own products and the option of another fridge if you wanted to store more personal items (a very considerate gesture that most other hotels don't publicly offer). The hotel manual was very comprehensive and for the most part very helpful. I definitely miss my want to stay in the same room when I come back and will be taking note of its number. It was a pleasure and a very rewarding lifetime experience to stay in this room.
The cleaning staff were excellent and my room always looked so wonderfully fresh and beautiful and clean when they were through with it. I liked the “make up my room” and “do not disturb” buttons by the door which you could activate depending on what you wanted. The cleaning staff I dealt were very friendly and accommodating and were at pains not to bother you unnecessarily.
The hotel has numerous bars, a coffee shop and a restaurant. I will not review the restaurant here because I intend to write a separate review -suffice to say that it was a very pleasant dining experience with wonderful staff, even if the food was slightly pricey.
There were a few minor aspects where there was room for improvement
Firstly, although the desk in the room was conveniently situated opposite the TV so you could watch it easily, it was too close to the bed so that it partially restricted access to the side of the bed that was right next to the table. I would recommend moving the table slightly more away from the bed, which could be done without affecting the overall position of the work desk in the room or the excellent position of the desk in relation to the television
Secondly -and this is a major issue -I am resigned to the fact that Australian hotels insist on charging money for in-room internet access which most American hotels provide for free (although in all fairness to the Hilton, I recognize that they do this in most of their hotels worldwide so I'm not going to give them as much of a hard time as I do when writing reviews for other Australian hotels). But if you're going to charge approximately $30 per day for Internet access, you should make sure that you provide an internet connection that works properly. Quite a few times I found that the internet access was suddenly cut off -albeit usually for short periods of time -and that proved very frustrating. I can imagine it would be even more frustrating for business travellers
Thirdly, I was slightly bemused to find that the Hilton hadn't set my radio clock in my room to accommodate daylight savings, meaning that my clock was one hour slow. It caused me to make one or two misjudgements about my time but was more a source of amusement for me than anything else. I can imagine that business travellers and people coming here from interstate/overseas who are unfamiliar with Australian time might have less of a sense of humour about it
None of this, however, detracted from the absolute pleasure and privilege of staying here. This is truly a hotel that meets and exceeds international standards and, as I've said, ranks among the best I have stayed in. Everything about it -the geographic location, the staff and the rooms -makes this a great hotel and gave me an experience and memories that I will cherish as well as filling me with a strong desire to return. I cannot recommend it highly enough
- Official Description (provided by the hotel):
- Superbly located in the hub of the city, Hilton Sydney has magnificent views and convenient access to iconic attractions including the spectacular Sydney Harbour and Opera House. Offering contemporary design that fulfils comfort and style, outstanding facilities and exceptional service, Hilton Sydney is a must for both domestic and international guests and Sydneysiders alike. Choose from stylish guest rooms and luxury suites, and rejuvenate the body and mind at LivingWell Premier Health Club with the latest gym facilities, swimming pool and stunning day spa. Sample two stylish and distinctive bars in the progressive, sleek cocktail bar, Zeta Bar with its international team of mixologists and the iconic, Victorian live music hub that’s Marble Bar. Enjoy a coffee, light meal or delectable dessert in the patisserie at Caffe Cino and one of Australia’s leading chefs and restaurateurs, Luke Mangan, provides a definitive Sydney dining experience at the award winning, glass brasserie. ... more less
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- Also Known As:
- Hilton Sydney Hotel Sydney
- Hilton International Sydney
- Sydney Hilton International
- Hilton Hotel Sydney