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“self rated 5 star. Not appropriate”

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Pullman Sydney Hyde Park
Ranked #66 of 178 Hotels in Sydney
Reviewed 19 November 2013

As an accor advantage member, have stayed in 2 other pullman hotels, both deserve 5 star rating, so was extremely dissappointed on arrival to hotel.Front desk more like a motel, nothing elite about that, Room small and out dated. Dirty shower curtain, shower head leaked and sprayed everywhere. Couldnt fill bath as showerhead knob wouldnt stay in bath position. Decor tired. no bath robes. Iron and kettle safety tags were last tested march 2012, so 6 months out of date. No free wifi. Shelf above kettle caked in dust. Pool small and uninviting . Did not eat in hotel, as felt i wanted to spend as little time there as possible. Even priced up moving to a real 5 star hotel across the park!!!
misleading advertising when self rated

Room Tip: sorry would not recommend this hotel
  • Stayed: November 2013, travelled as a couple
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Thank Dawn J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,592 - 1,598 of 2,240 reviews

Reviewed 18 November 2013

I stayed for one night on business. I found check in quick which was wonderful after a long day. The room was spacious and clean with bright decor. I had a great nights sleep as the bed was very comfortable. I would stay here again for pleasure when visiting Sydney.

  • Stayed: September 2013, travelled on business
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1  Thank EliseB64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 November 2013

Stayed for 3 nights in a spacious parkview room. Bed was comfortable with a down topper, couple of pillow types in the room which is a bonus. Good sized TV and perfect placement to relax with a movie at the end of the day. Seems to be plenty of parking too and was offered a good price. The view was also very pleasant and the staff were friendly and helpful.

I thought the location was great as there were heaps of great eateries near by - some of the best Sydney has to offer.

The downside - charges for internet and it's not cheap. $26 per day or $66 for a week. Considering my conference/training was information technology related, internet is a must have and I can't remember the last time I stayed somewhere that charged for it. This type of charge is truly a left over from the 90s - time to come into the modern age guys.

Room Tip: Make sure you specify your bed type during booking if you're after a king bed - they still have...
  • Stayed: November 2013, travelled on business
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Thank KittyPossum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 November 2013

There are lots of things I liked about our one-night stay at the Pullman. The room had funky decor and was large enough for a couch (it's nice to sit somewhere other than the bed). There was a small balcony with views over eastern Sydney and almost a harbour view if you craned your neck around the edge of the building. The bed was lovely and comfortable and the curtains were just about total blackout, allowing for a good sleep in. Check-out was also later than usual, at 11am, that extra hour does make a difference! What let the room down for me was the bathroom. Big, but dated, and in need of some maintenance. The shower was good though, with generous water flow. Overall, the room felt 5 star, but the bathroom felt more like 3.5 star.

  • Stayed: November 2013, travelled as a couple
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Thank 36views
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AccorPHGM1, General Manager at Pullman Sydney Hyde Park, responded to this reviewResponded 25 November 2013

Dear Flexitime23,

Thank you for your feedback.

Whilst we are delighted to hear that you enjoyed your stay with us, we are disappointed to learn that our bathroom did not meet your expectations. During our recent rebfurbishment the bathrooms only received a soft furnishings update and we apologise that this did not meet your expecations.

We do hope that you will choose to stay with us again and we look forward to seeing you soon.

Kind regards
Lorraine Mercuri
General Manager
Pullman Sydney Hyde Park

Report response as inappropriate
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Reviewed 15 November 2013

The Pullman took over this hotel and has done a complete renovation. Normally stay elsewhere but tried it out on one of Accor's many room deals. The fit out in the rooms is very pleasant with some nice bright colours. I was upgraded to the executive floor as an Accor Platinum member but all the rooms seem to be of the same large size with a good size desk and settee. The bathroom is large with a triangular shaped tub. Really good for a business person or two people on holiday. Service in the executive club was first class.The hotel is located on a hill so great views on both sides either over the park ( best) or toward the harbour ( if you have an upper room). The park is a great bonus as very pleasant 5 minute walk into the city or just to walk around for some exercise. Museum station is only 5 minutes walk away. Not a lot of good dining closeby however you are only 10 minutes walk to Chinatown for a huge choice of meals or 15 minutes to Darling Harbour.

Room Tip: Ask for an upper room especially overlooking the park
  • Stayed: November 2013, travelled on business
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1  Thank scotaussie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 November 2013

  • Stayed: November 2013, travelled as a couple
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Review collected in partnership with Accorhotels.com
Thank Lim H
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 12 November 2013

a decent hotel, centrally located in the heart of Sydney's CBD with most amenities and friendly, efficient service. Good for business or pleasure trips without breaking the bank. Would stay here again.

Room Tip: We enjoyed the open space and views of Hyde Park.
  • Stayed: August 2013, travelled as a couple
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Thank MsJojoMay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pullman Sydney Hyde Park

Address: 36 College St, Sydney, New South Wales 2010, Australia
Region: Australia > New South Wales > Sydney > Darlinghurst
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#40 Family Hotel in Sydney
#59 Luxury Hotel in Sydney
Price Range: £126 - £324 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pullman Sydney Hyde Park 5*
Number of rooms: 241
Official Description (provided by the hotel):
Located on the steps of Hyde Park and minutes from the Sydney CBD, our central Sydney hotel offers you a world class experience at the perfect location to enjoy all of which Sydney has to offer. Just moments away from Haymarket, our hotel in central Sydney is at the junction of downtown Sydney's business precinct(CBD), cultural delights and moments from Darling Harbour, the Sydney Opera House and Sydney Botanic Gardens. With views of Sydney Tower, our modern guest rooms blend comfort with convenience. We distinguish ourselves from other central Sydney hotels close to Haymarket with friendly staff and world class facilities, within easy reach of vibrant nightlife, Oxford Street restaurants and close to major stadiums such as Sydney Cricket Ground (SCG) and Sydney Football Stadium (SFS). Whether dining at our restaurant or relaxing by our rooftop swimming pool, the centrally located Pullman Sydney Hyde Hotel is sure to delight. ... more   less 
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Also Known As:
Marriott Sydney
Sydney Marriott

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