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“Great location, highly recommended”

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Best Western Plus Hotel Stellar
Ranked #43 of 181 Hotels in Sydney
Certificate of Excellence
Reviewed 25 August 2014

Very clean large room at rear of building, no traffic or guest noise during 4 night stay, Close to Musuem Station (airport train), IGA store and many resturants and city sights. The staff were always friendly and happy to answer any questions. Only negative is the slow lift.

Room Tip: Rooms at rear quieter, located near a busy intersection.
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  • Stayed: August 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
2  Thank Tim H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 25 August 2014

Booked the room weeks ago and emailed requesting a quiet room away from the road on the top floor. Emailed again before we checked in as we were staying for 5 nights, and asked at checkin. Bitterly disappointed to be allocated a room on a low floor with single glazed windows facing the very, very busy main road. When we asked the receptionist if we could move she was very unhelpful, not polite or friendly, and refused to move us. I asked if they had read my requests, and she shrugged. The room itself is very shabby with old, worn furniture and the bathroom is dirty - other peoples hair on the floor and in the shower. This attitude of taking money from customers but not bothering to listen to them is not appealing, and does not lead to repeat business. If this is the attitude of Best Western do not stay here or at any other of their other properties.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank HikingHeaven1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TouliG, Manager at Best Western Plus Hotel Stellar, responded to this reviewResponded 28 August 2014

Dear HikingHeaven1,

We feel disappointed, despite our efforts, for not being able to meet your expectations. The receptionist is very appreciative of your feedback. Your comments allow her the opportunity to review and continue to improve her customer service skills.

Your request for a high floor was taken into consideration by reservations. We have 6 floors in our hotel and we were able to put you in a room on the 4th floor. This was the highest room available at the time as the apartment you booked was already occupied by other guests on the 5th and 6th floors. In future we will try our best to put you on a higher floor.

We are also disappointed that you were not satisfied with the apartment overall as all our rooms have double glazed windows and have been recently refurbished. It is unfortunate that you did not advise us of the housekeeping issue during your stay. We take cleanliness in our apartments very seriously and this is reflected by our positive reviews in the past.

All your comments have been passed on to the housekeeping and maintenance departments and a full review will be conducted on our hotel procedures. Thank you for your feedback and we hope that you will still consider BEST WESTERN for future accommodation requirements.

Regards,
Touli Gobolos
Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 August 2014 via mobile

This hotel is perfect to stay.
Very clean and everything was good for us.

Stayed: August 2014, travelled with friends
1  Thank 김 연
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 August 2014

We had an enormous modern room on the third floor and it was both very clean and quiet, with effective double glazing. The only noise was from the bathroom drain.
It had a king bed, kitchenette with table and two chairs, large clean bathroom and sofa. Block-out curtains were excellent over the two sets of double windows - one set of windows being of double height. Ceiling was high and you felt the area was exceedingly spacious.
The shower was very large, bathroom lighting was good for shaving, toiletries were decent and towels large.
General lighting was also excellent - I was able to read in bed or on the sofa easily.
Location was very good, being close to the corner of Hyde Park with Oxford Street. If you know the YWCA, it is opposite it.
Parking was cheap for Sydney, at $20, but space was quite tight.

Room Tip: Room 301 was excellent
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  • Stayed: August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Thank RobandMaryJean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 August 2014 via mobile

Just off Oxford near Hyde Park, convenient to night life and lots of restaurants. Room was ample but nothing special and noisy. Turned out that there was a half inch gap between the window panes in the bathroom. Staff solution was to suggest I keep the bathroom door closed, no offer to move

Stayed: July 2014, travelled solo
1  Thank David P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2014

We visited hotel Stella for five days in August 2014. We had pre booked months before the visit and booked a double room with an extra single bed for 3 adults.
We arrived at hotel stellar two hours before it said we could check in. This was no problem and was greeted by a lovely gentleman who booked us in and gave each of us a room card. The room was very clean and tidy. Beautifully decorated and modern. There was a small kitchenette, dressing table, king size bed, single bed(which was extremely comfy both beds), small breakfast table, large shower (very big and lovely), air con/heating, hair dryer,iron and ironing board.
Our room was on the 3rd floor at the front but there was little noise in the night (I never woke up) despite being on a busy main road. Due to it being winter the room was cold at night but this was soon rectified by using the air con. (Plus there was extra duvets in the wardrobe).
The only negative if one was that the bathroom was very cold (I think the window was single glazed and poorly fit as a draft came through it and was noticeable every time you went in the bathroom , I'm sure this is no issue in the summer!!!) however it really did help having a heat lamp in the bathroom which soon heated the room up.
The hotel was literally 10 minutes walk from the city which was brilliant but meant you wouldn't hear loads of noise at night.
We all really enjoyed our stay and would definitely visit this hotel again. I would certainly recommend this hotel to my friends and family.

  • Stayed: August 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank CRG48202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 August 2014

We booked well in advance via Expedia - arrived to be told we had an "upgrade" to a Superior Room - plenty of space, sofa, table and chairs and roomy entrance area - all on 3rd floor. Quiet room - very clean and neat - everything you need to do basic self-catering. We found it a very convenient location, easy walking to Museum station, Hyde Park, Surry Hills, Darling Harbour facilities. Helpful and polite staff.

Room Tip: We had 3rd floor corner suite facing down onto Wentworth Avenue - quiet enough yet with good view.
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  • Stayed: July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
3  Thank Janny-Dee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus Hotel Stellar

Address: 4 Wentworth Avenue, Sydney, New South Wales 2000, Australia
Phone Number:
Region: Australia > New South Wales > Sydney > Surry Hills
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites
Hotel Style:
#16 Business Hotel in Sydney
#42 Luxury Hotel in Sydney
Price Range: £76 - £270 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Plus Hotel Stellar 4*
Number of rooms: 38
Reservation Options:
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Also Known As:
Best Western Sydney
Best Western Stellar

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