Thank you so much Shangri La Hotel, Sydney. My husband and I married on November 17, 2012 and we spent our wedding night with you. We had the most perfect day and the perfect evening at the end of a long and enjoyable day.
My bridesmaids, my 3 closest girlfriends and I stayed in a grand harbour suite the night before our wedding so we could get ready together for the wedding the following morning. Our suite was so large and spacious, it was incrediable. So luxurious! The suite had a large entry hall, that opened to a lounge room. You continued on to the master bedroom and and the large ensuite. There was 2 bathroom in the suite, which made getting ready for the wedding a breeze. We had a corner suite so we had sweeping views of the harbour including the Sydney Harbour Bridge, Luna Park and the Opera House. It also meant that one of the walls of the ensuite was completely windows and had plenty of natural light for our makeup artist to utilise.
My hair stylist and her assistant had plenty of space to set up and we all had such a relaxing, stress free morning getting ready in such a breath taking location.
The night previous, we had all of the bridal party join us in the suite for drinks and one last get together before we all met up once again the next day at the alter. On the morning of the wedding, I had lots of family members dropping by to visit as we got ready, and also the photographers, and flower deliveries and video staff. With so much going on and so many people the suite catered to our every need and was large enough to be comfortable despite the hive of activity.
On the morning of the wedding and the morning after, we had breakfast at the downstairs cafe. It was a good spread and the staff there were lovely.
On our wedding night, my husband and I stayed in a different room, but it still had amazing views of the Bridge and Opera House. I opened the curtains up and we could see the amazing city all lit up from bed. We enjoyed this very much! We also enjoyed a lazy morning after with late check out and sitting on the window sil debriefing after a long weekend.
I cant fault the hotel, everything was perfect with the rooms and the view and building itself. All amazing. The staff however, we do have some complaints.
My biggest complaint was the mix up with our booking, we had booked 2 nights at the hotel, Friday night was the suite and Saturday night was just the 2 of us in a different room. On the morning of the wedding, reception kept calling telling us to get out of the suite and we were late for check out. We made sure prior to booking that this would not be a problem and we were assured that it wouldnt be an issue, we were free to get ready in the suite and when we were done, the staff would move our stuff to the other room. On the morning, we had to tell them countless times I was getting ready for a wedding, I didnt even have my dress on yet, my hair was half done and my makeup artist hadnt even started on my makeup. In the end, I had to ring my husband to ask him to talk to them because they kept on ringing me and wanting us to get out of the suite - eventually the mix up was resolved but it stressed me out a lot on a morning that I was already highly stressed out with the wedding and we had already been over this dozens of times prior to booking and again on the morning, very poor service.
Also, on the night of our wedding, the mix up with our booking continued and they wanted us to pay for the room AGAIN before they would give us the room keys. My husband told them we had already paid them at the time of the booking, and we wont be paying again. Not only that, but our bags were upstairs in the room already, with our wallets and credit card! As our gear was moved from the suite to our new room while we were off at the wedding, we didnt take it with us to church. After 10 mins sorting out our booking, standing in the lobby in my wedding dress and watching another wedding couple seeminly pain free in comparison checking into their room, we finally had our booking sorted out and we could go to our room. This man was very polite and I understand he is just doing his job, we dont blame him but after the mix up in the morning and the assurance everything was sorted only to have it all mixed up again a few hours later when we returned was a nightmare!
Also, in the excitement of all the commotion going on with the wedding, I accidentally left a bottle of wine in the suite mini bar fridge, It was a gift and had gold leaf flakes floating in the bottle. I was pretty upset at forgetting this - when I rang the hotel later to ask about it, they said nothing was reported as left behind...of course not. If you found this in a room, would you turn it in? As upset as I was, at least I can always buy another bottle, but its the principal. At least it can be replaced.
Despite these things, like I said I couldnt fault the hotel itself, the rooms, or the location. I enjoyed our stay, but for constructive criticsm, the staff and service can be improved in certain areas. One of the valet guys was simply fantastic however, I sadly cant remember his name, but he was there when we first checked in on Friday afternoon, he helped me unload all of our dresses and bags from my car and helped us settle in. He was also there the next day on the wedding day when I walked down to our waiting cars to take us to the cathedral, and he was still there when we returned at midnight after the wedding. He was there again when we checked out on Sunday afternoon and helped us load our dresses and bags back into our car and wished us well. I couldnt believe he was there the entire time, he works so hard and he deserves all the credit and commendation in the world. He was such a delight and I was very pleased to see him each time we crossed paths. I couldnt believe he was there each time we were downstairs, morning, afternoon and night! Thank you sir, I am so sorry I cant remember your name :(
Amazing views though, just have to reiterate this. Absolutely amazing. Loved the Shangri La, Sydney! Thank you for being a wonderful addition to our memorable and amazing wedding day.
- Official Description (provided by the hotel):
- The Shangri-La Hotel, Sydney is perfectly positioned between the iconic Sydney Opera House and Harbour Bridge in the historic Rocks district. Within walking distance of the city's major shopping venues and tourist attractions, the hotel offers panoramic views of Sydney Harbour. A wide selection of dining options including Australian cuisine at award winning Altitude Restaurant, Mix and Grill in the all day dining restaurant Café Mix and fabulous cocktails at the glamorous Blu Bar on 36. ... more less
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- Also Known As:
- Shangri La Sydney
- Shangri La Hotel Sydney