The Shangri-La Sydney offers a lovely location, but having stayed there many times over the last few years, we're looking for a new hotel to call home in Sydney
The main reason is that the hotel's decor, service and value don't seem to be improving in a way that makes us want to keep paying its ever increasing prices
Our advice is shop around! The are many five star hotels in Sydney that will give you better value, especially if you are looking for Executive Lounge products.
Reservations via the Shangri-La's website are up to 10% more expensive than third party sites...a sign that complacency has set in.
News flash, Shangri-La.... you need to ensure that your own website offers the lowest rates on the web...otherwise I will go to wotif and others and not only find cheaper rates than the ones you are offering, but compelling offers from your competitors that will entice me to give them a try!
I'm not sure if anyone from the Shangri-La ever reads these forums, but they would do well to heed the advice of travellers who are looking for excellence and value. They don't have to be mutually exclusive!More
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