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“Spectacular Stunning Views Of Darling Harbor”

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Shangri-La Hotel Sydney
Ranked #26 of 175 Hotels in Sydney
Certificate of Excellence
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Spectacular Stunning Views Of Darling Harbor”
Reviewed 8 April 2014

Very Elegant Hotel. I arrived from The U.S.A. after a very long flight at around 8:00 A.M. I was very tired and wanted to get into my room ASAP. The Staff was able to get me into a room right away ( Even though Check In wasn't Supposed to be till 2:00 P.M. ) I was So Happy. The Rooms were very Spacious With VERY COMFORTABLE BEDDING. The view from my room was of Darling Harbor....Amazing. This Hotel is Located right in The Rocks District. The Place to be and be seen. Conveniently located to amazing restaurants, The Harbor, Opera House & All Ferries. Great Nightclubs near by. The Hotel was Very Elegant. The View from The Top Floor of the Blue Bar was Breathtaking. Especially during the Evening. I Highly Recommend this Hotel. If you want to be pampered and feel like a King Or Queen....This is Your Hotel.

Room Tip: I'm quite Certain that Any Room you Choose you will be Delighted
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  • Stayed March 2014, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank JBG23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Sydney, Australia
Level Contributor
3 reviews
3 hotel reviews
Reviewed 7 April 2014

We returned to ShangriLa Sydney a year after our last stay and booked last minute online. Again the service was excellent at check- in, we received a large corner room on a high floor and it was clean and perfect. The bathrooms are large with separate bath and shower, great water pressure. A sitting room with tv and a bedroom with tv. 7course degustation menu at Altitude was superb. We hadn't booked and staff at the bar on level 36 secured our table next door at short notice. Food was superb. Great experience and we will return once again. ShangriLa Sydney is our couples retreat 4km from home. Last time our 2.5 year old was with us and was accommodated perfectly. ShangriLa gets it right every time.

Room Tip: Ask if a corner room is available regardless of the view / type of room you have booked
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  • Stayed April 2014, travelled as a couple
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    • Rooms
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    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank Jodie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 6 April 2014

We stayed in a Premier Grand Harbour View King room for Friday and Saturday nights. It was our anniversary and we were delighted to find champagne waiting for us in our spectacular corner room overlooking the harbour and Opera House. The room was beautiful and the service was friendly and attentive. We will definitely stay again in the future.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank Eland1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
miami beach
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 April 2014

Gorgeous room but very warm and could not be fixed evidently-hallway hot too. Blu bar very busy no seats on a Thursday night and private function going on in other room no seats there either. Had dinner in Altitude by window and A la Carte was fabulous and so was CharlesPaul our waiter!

Room Tip: Make sure your room is cool when you check in or ask for another as it doesn't get better and th...
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  • Stayed April 2014, travelled with friends
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Review collected in partnership with shangri-la.com

Helpful?
Thank carrie2MiamiBeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
102 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed 6 April 2014

This is my 3rd stay at Shangri-La. We choose to celebrate all our special occasions here of late due to their impeccable service. We checked in after a nasty experience at a local restaurant in the rocks (see my recent review for The Waterfront). To be honest we weren’t in the best of moods after our ordeal at lunch, it really did put a dampener on our day and it was after all my birthday. However immediately we were met with flawless service and those little touches that you don’t always expect, but which are also very nice. It makes you feel special. The valet parking was great, really attentive and friendly. We were checked in very promptly, the nice lady at the front suggested a late check out so we could sleep in after our celebrations. Once in the room, we also had a special delivery of fruit, the newspaper, and a personal welcome message on the TV and on the telephone message bank. The room is amazing, it is a Horizon Club Opera house view room. Superb views!
We made our way to afternoon tea. I never tire of the Horizon Club, well worth it.
We enjoyed a beautiful afternoon tea of delicate sandwiches, scrumptious cakes, soft drinks and a fine selection of tea overlooking the harbour. The staff member serving us was very attentive, over and above with customer service. I believe the gentlemen’s name was Sheike (or something similar). Very lovely and through conversation, asking if there was any special occasion he found out it was my birthday. Upon returning to our room we had bottle of champagne on ice and a birthday cake, from Sheike.
We then made use of the pool, after a nice swim we freshened up for cocktail and canapés hour.
We were greeted again by the same friendly gentleman Sheike. He served us each time with a smile so very attentive and nothing was too much. We enjoyed a mixture of evening drinks here with the breathtaking views and lovely canapés .I do wish there could have meat during cocktail hour. There was mostly seafood like crumbed fish, salmon sushi, dumplings, which I love as well but maybe just a bit more variety with meat. Towards the end of canapé and cocktail hour we absolutely did not want to waste our 2 plates of canapés, Sheike arrange for this to be wrapped and delivered to our room.
Another special touch and great effort to go out of their way.
Breakfast at Cafe Mix was varied and fresh, so many choices, bacon, eggs, different types of bread, pastries, juices. I love the greek yogurt in the glass with fruit, it was a sweet ending to a savoury breakfast.
Our experience at Shangri La gets better every time. I was a bit concerned that the first two times were a sheer coincidence, but each and every staff member we encounter each time really do pride themselves in their work and making it a good experience.
We will be back!

Room Tip: Horizon clubs offer the best value and Opera hour view offers a great view.
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  • Stayed March 2014, travelled as a couple
    • Value
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    • Rooms
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Helpful?
1 Thank littlelilies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aussiesseetheworld
Level Contributor
86 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed 6 April 2014

The Shangri-La Sydney offers a lovely location, but having stayed there many times over the last few years, we're looking for a new hotel to call home in Sydney

The main reason is that the hotel's decor, service and value don't seem to be improving in a way that makes us want to keep paying its ever increasing prices

Our advice is shop around! The are many five star hotels in Sydney that will give you better value, especially if you are looking for Executive Lounge products.

Reservations via the Shangri-La's website are up to 10% more expensive than third party sites...a sign that complacency has set in.

News flash, Shangri-La.... you need to ensure that your own website offers the lowest rates on the web...otherwise I will go to wotif and others and not only find cheaper rates than the ones you are offering, but compelling offers from your competitors that will entice me to give them a try!

I'm not sure if anyone from the Shangri-La ever reads these forums, but they would do well to heed the advice of travellers who are looking for excellence and value. They don't have to be mutually exclusive!

  • Stayed April 2014, travelled as a couple
    • Service
Helpful?
1 Thank aussiesseetheworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArpadRomandy, Hotel Manager at Shangri-La Hotel Sydney, responded to this review, 11 April 2014
Dear aussiesseetheworld,

Thank you for taking the time to write a review of our hotel. With regards to your concern on rate parity, we do have a Best Rate Guarantee that promises that the rates on our website are the lowest publicly available rates on the Internet, without inclusions such as meals, transportation and other services that might be packaged into a deal. For more information, please visit this link: http:/www.shangri-la.com/sydney/shangrila/reservations/booking-assistance/best-rate-guarantee/terms-conditions/. We are sorry to hear that we did not exceed your expectations but we hope you will provide us another opportunity to delight you when you visit us again.

Best regards,

Arpad Romandy

Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney
Level Contributor
45 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 5 April 2014

For new visitors to the city, or for a wonderful conference or breakfast meeting location, you can't go past the Shangri-La. Almost the service standard you expect from a 5-star hotel in Singapore, Shangri-La Sydney is superbly located for business or pleasure.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gabrielperera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shangri-La Hotel Sydney

Property: Shangri-La Hotel Sydney
Address: 176 Cumberland Street,The Rocks | Sydney 2000, Sydney, New South Wales 2000, Australia
Region: Australia > New South Wales > Sydney > The Rocks
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Sydney
#11 Spa Hotel in Sydney
#15 Romantic Hotel in Sydney
#17 Family Hotel in Sydney
#26 Luxury Hotel in Sydney
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Shangri-La Hotel Sydney 5*
Number of rooms: 563
Official Description (provided by the hotel):
The Shangri-La Hotel, Sydney is perfectly positioned between the iconic Sydney Opera House and Harbour Bridge in the historic Rocks district. Within walking distance of the city's major shopping venues and tourist attractions, the hotel offers panoramic views of Sydney Harbour. A wide selection of dining options including Australian cuisine at award winning Altitude Restaurant, Mix and Grill in the all day dining restaurant Café Mix and fabulous cocktails at the glamorous Blu Bar on 36. ... more   less 
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Also Known As:
Shangri La Sydney
Shangri La Hotel Sydney

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