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“Top Notch, Top View, Top Time!” 5 of 5 bubbles
Review of Shangri-La Hotel Sydney

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Shangri-La Hotel Sydney
Ranked #25 of 179 Hotels in Sydney
Certificate of Excellence
Melbourne, Australia
Level Contributor
79 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Top Notch, Top View, Top Time!”
5 of 5 bubbles Reviewed 14 May 2014

I booked the Horizon Premier Grand Harbour view room for my partner's birthday and we travelled in from Melbourne.
As already stated, these rooms offer wonderful views so if the view is your thing, this is the room to request. If romance is on the agenda, the night time twinkling of the lights will mesmerize, believe me!!If you like the extra touches of breakfast, afternoon tea, nibbles and drinks, book the Horizon Club 'add on' with this room; for a special occasion, definitely do it!

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Shala M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JessicaSomers, Public Relations Manager at Shangri-La Hotel Sydney, responded to this review, 15 May 2014
Dear Shala M,
What a wonderful review to read, we are so glad to hear your feedback. We hope you will come visit us again for next year's birthday. Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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6,004 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,721)
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English first
Johannesburg, South Africa
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 14 May 2014

Wow, Wow, what an amazing hotel. We had a corner suite with most amazing views over Sydney. Even my 8 year old loved the view. We were there 8 nights and had a fantastic stay. The room was amazing, theres even a view from the bathroom. The Horizon Club was fantastic although service can be a little slow, its a wonderful concept. We even saw Ralph Fiennes at breakfast one day. Perfect location to circular quay and shopping. We will definitely stay there again.

Room Tip: Choose a corner suite on a high floor, with the club package. take your camera and enjoy the view.
See more room tips
  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Julie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yorba Linda, California
Level Contributor
77 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 bubbles Reviewed 14 May 2014 via mobile

Stayed in a room with 2 beds with opera house view although I couldn't find it online. I was told there are not too many of them, so you have to contact them directly. The room was an ok sizesize, elegant contemporary, and clean. The booth by the window was a nice touch to sit on to admire the opera house/water view.

Location is next to The Rock, historical part of Sydney, close to the Opera House 5-10 scenic walk by the pier with shops/coffee shops along the way. However, the closest way to get to the main street that connects uptown, HBD, and downtown, is downhill and not stroller-friendly, I had to push it on the street because of the steps. Going uphill to go back to the hotel was another challenge for us which was not too big of a deal for me personally, but since we travelled together with my 72 yr old mother, that made it difficult. So there were times when we had a detour to avoid the uphill street.

Didnt get to try to fitness center, but the indoor swimming pool had a nice city view and very quiet.

The concierge was always very nice and helpful. The buffet breakfast was one of the better ones out there and pretty intensive. If you're into egg Benedict or any specialty egg, you need to order from the kitchen (included in the price). Excellent service!

Most of the shops, stores, and malls in Sydney close at 5 pm everyday except on Thursday! Only Asian places (which are in downtown and 20-30 min walk away) close later, and all bars of course up till very late.

We didn't have a good experience with the taxis there in Sydney. In fact, I'm pretty traumatized by it. One time this guy tried to cheat on us doubling the price by not resetting the meter when we got in. We almost paid $40 extra. Another case, most of the taxi drivers (this one particular race) were racist, unfortunately. Seriously???? It took us 8 taxis (who turned us down, locked the door, and lied with excuses rejected the service) on one particular trip to finally realize the problem until the 9th taxi driver with the same race was normal and kind enough to take us and honest enough to tell us the truth when I bluntly asked. Not sure about other race(s), but if you're asian-looking descendant, good luck!

The whole 5 days we were there, there were 2 days when the closest train station that goes uptown and downtown was closed due to renovation. The next closest station was about 15 min walk which was in midtown where the happening was.

Although I liked the hotel, but if I ever go back to Sydney, I'd probably stay somewhere midtown/downtown where is closer to shops that open later so I don't have to fight with the taxi drivers, buy the card in order to ride the bus, or walk around too much after being mistreated by the taxi drivers or being a second-hand smoker especially after 5 when almost everybody is outside.

I would recommend this hotel if you're looking to stay by the water with the opera house view and stay within the area.

Tip: make a special trip to Mamak Restaurant in Chinatown but be prepared for the 45 min wait. You won't regret it, they have THE best roti canai/prata as well as the sweet martabak with banana inside. One of the best I've had.


  • Stayed September 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mluv2travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 13 May 2014 via mobile

Evrything from early checkin to hassle free checkout was perfect. The room service was great. The view from my room was excellent. We didnt eat at the hotel so cant comment. But was all in all a nice stay. Would definitely recommend everybody to stay

Stayed May 2014, travelled on business
Helpful?
Thank neelanjshah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rye, United Kingdom
Level Contributor
149 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
3 of 5 bubbles Reviewed 13 May 2014

We have stayed in several hotels in the chain and have always had a good experience; Sydney was frankly disappointing. It's position is superb but the hotel is tired - perhaps because it is an acquisition rather than a new build. The first room had an unpleasant damp musty smell; a request for attention brought an air freshener at first but eventually we were offered an alternative (same room two floors up) which was OK. When the lock battery failed we had a 15 minute wait for someone to come and fix it (we were locked out). The desk staff were polite, helpful and attentive. The same could not be said of the dining room staff, who were offhand and forgot to bring requested items. Breakfast was a ridiculous price for what was on offer; compared to the Singapore Shangri-la it was a pale shadow and we only ate in once, going out of the hotel subsequently.

The hotel prides itself on its bar in the sky with a spectacular view over the harbour and Opera House. We never saw it. To start with it's not open in the daytime, even just to look at the view, not even for hotel guests. The lift button simply doesn't work before 5pm! Crazy. We tried twice in the evening, to be told there were no tables and would have to wait; indeed we were more or less physically barred from trying to see the view.

Maybe it's too big; maybe it is focussing on the business client, but it does not have a holiday ambience. Guests should be welcomed to its attractions, not treated as cannon fodder. I am sure, from our other experiences of Shangri-la hotels, that this must be the exception to the chain's impeccable standards, but a lot could have been a lot better.

  • Stayed April 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank andrewnb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JessicaSomers, Public Relations Manager at Shangri-La Hotel Sydney, responded to this review, 15 May 2014
Dear andrewnb,

Thank you for taking the time to share your feedback on our property. We are sorry to hear about the problems you experienced with the smell in your room and door lock.

It is a shame you didn't get the chance to visit Blu Bar on level 36 as it is a very popular spot. We usually recommend guests arrive at 5pm to ensure they get a good seat before the bar gets busy.

The majority of our accommodation was actually refurbished in 2012 with plans for the remaining rooms later this year. We hope you will come visit us again to try the new accommodation and give us the opportunity to restore your confidence in our property.

Thank you, Jessica Somers - Director of Communications.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, Australia
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 13 May 2014

We stayed for a special occasion and we're not disappointed. We booked a room with a harbour view and had great views of the harbour flanked by the sydney harbour bridge and the opera house. Room size was good and bed very comfortable. Altitude bar provided superb views but you need to get there early. Pool, spa and gym were excellent. Couldn't fault the service.

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank michemmy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 12 May 2014

Awesome view of the Sydney Harbour from the room. Comfortable yet luxurious stay. Only hiccup that I had was that the door lock was not functioning very well on one occasion. Otherwise, the stay was very good.

  • Stayed June 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank iwanttogotojapan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shangri-La Hotel Sydney

Property: Shangri-La Hotel Sydney
Address: 176 Cumberland Street,The Rocks | Sydney 2000, Sydney, New South Wales 2000, Australia
Region: Australia > New South Wales > Sydney > The Rocks
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Sydney
#11 Spa Hotel in Sydney
#15 Romantic Hotel in Sydney
#17 Family Hotel in Sydney
#25 Luxury Hotel in Sydney
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Shangri-La Hotel Sydney 5*
Number of rooms: 563
Official Description (provided by the hotel):
The Shangri-La Hotel, Sydney is perfectly positioned between the iconic Sydney Opera House and Harbour Bridge in the historic Rocks district. Within walking distance of the city's major shopping venues and tourist attractions, the hotel offers panoramic views of Sydney Harbour. A wide selection of dining options including Australian cuisine at award winning Altitude Restaurant, Mix and Grill in the all day dining restaurant Café Mix and fabulous cocktails at the glamorous Blu Bar on 36. ... more   less 
Reservation Options:
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Also Known As:
Shangri La Sydney
Shangri La Hotel Sydney

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