We have stayed at th Shangri La in other cities and had amazing experiences. In this case, the room was nice, the view was lovely and the location was terrific. We were very happy upon checking. Then we went to take a shower after a long flight. The shower could not maintain a temperature. It went from freezing cold to scalding (red marks after leaving the shower scalding.) It was absolutely impossible to take a comfortable shower. After both by husband and I experienced the same thing with this shower, we reported it to the front desk on our way out for dinner and were assured engineering would look at it while we were out. We didn't get a message or receive and other follow-up, we assumed it would have been fixed. The next morning, went to take a shower, nothing had improved. Still terrible, hopping in and out of the water to try to avoid the temp swings. We again reported it (each time in-person) to the front desk. Were told it would be fixed while we were out. Again, no follow-up, and no shower repair. I actually took to showering at the gym whereas my husband figure out how to take very short showers and avoid the spray when it was cycling through its temp extremes. We stayed SIX days and spoke to the desk every day, same results (nothing.) They never offered to move our room, never even asked if there was something they could do for the inconvenience, never did a manager or anyone other than a desk clerk address the issue with us. I told them I was showering in the gym, they apologised and thats it. This hotel is WAY too expensive for this level of service. The shower was finally fixed on the last afternoon of our stay. We got in one nice shower before the flight home.
- Official Description (provided by the hotel):
- The Shangri-La Hotel, Sydney is perfectly positioned between the iconic Sydney Opera House and Harbour Bridge in the historic Rocks district. Within walking distance of the city's major shopping venues and tourist attractions, the hotel offers panoramic views of Sydney Harbour. A wide selection of dining options including Australian cuisine at award winning Altitude Restaurant, Mix and Grill in the all day dining restaurant Café Mix and fabulous cocktails at the glamorous Blu Bar on 36. ... more less
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- Also Known As:
- Shangri La Sydney
- Shangri La Hotel Sydney