Accor Advantage Plus is a load of rubbish!!! Just had to pay AUD350 for my 'complimentary night' that I booked months ago!
I got to check in at the hotel and they told me there was some D10 room rate meaning they would be making me PAY for my complimentary night!
I purchased this membership specifically saying I would need accommodation on the 14th December, booked it, all I needed to do was show up with my membership card.... What a joke!!!! False advertising, and false promises from your staff!!! A room at the crappy Novotel just cost me 350 plus the 300 membership! $650 is alot more than we can afford, especially 2 weeks before Christmas with our first baby. We could've stayed at the Shangri-La, Sheraton or somewhere much nicer!
Novotel Sydney Central staff expected us to see if we could change hotels to utilise a non-existent 'free night'. We had just travelled 3 hours from Nowra. Lets spend more time travelling around Sydney when we have limited time to visit, and a 6 month old baby! I was dubious about this Accor membership... Not happy with this experience with Novotel Sydney Central, or with Accor.
- Official Description (provided by the hotel):
- Novotel Sydney Central, located in the heart of the vibrant Sydney,is perfect for both corporate and leisure travellers. We are situated close to many famous Sydney attractions including Darling Harbour, Capitol Theatre, Sydney Entertainment Centre, and an array of shopping and entertainment venues.To ensure your stay is comfortable and enjoyable, guests can take advantage of our range of our hotel services and recreation facilities including the Field House Restaurant & Bar located in the hotel lobby, a rooftop swimming pool and 24hr reception and room service. ... more less
- Reservation Options:
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- Also Known As:
- Citigate Central Sydney Hotel Sydney
- Citigate Central Hotel Sydney
- Sydney Citigate Central Hotel