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“Overnight at Novotel Central”

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Novotel Sydney Central
Ranked #62 of 174 Hotels in Sydney
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1,229 reviews from our community

Traveller rating
    320
    527
    256
    83
    43
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (123)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Newcastle, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 30 May 2014

I am a regular at the Novotel Central as I am in Sydney for work. The staff is friendly and helpful, and the rooms are spotlessly clean. The FieldHouse restaurant serves delicious food, and an excellent buffet breakfast. The buffet is the usual hotel fare, but the place shines at dinner with some brilliant dishes.

Some of the carpets and fixtures are showing their age but as everything else is new, the hotel is clearly going through an improvement phase. I'm not going to avoid a hotel because of one rust spot in the bath and I'd suggest anyone that does is OCD to the max.

I stayed last week for 3 nights and used the car park next door. When I got back to my car the battery was flat. Even though I had already checked out, the staff went above and beyond their duties to help me start it again. Thanks again to the manager Danesh, and his excellent team!

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank james o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel_Syd_Central, General Manager at Novotel Sydney Central, responded to this review, 1 June 2014
Dear James,

We are glad you enjoyed your stay with us - thank you for the top marks.
We look forward to welcoming you back.

Kind regards,

Danesh Bamji, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wyoming nsw
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 30 May 2014

What a great hotel!
Great location, great staff, clean rooms and a really good price!
Didn't have any problems and all staff were willing to help me with my every need.
Will be returning next time I head to Sydney CBD!
Thanks Novotel!

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sim_in_the_box
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel_Syd_Central, General Manager at Novotel Sydney Central, responded to this review, 1 June 2014
Dear Sim in the box,

Thank you so much for your wonderful review! We are thrilled you found your stay with us enjoyable, and our team friendly and helpful.
We are looking forward to see you again on your next stay in Sydney.

Yours Faithfully,

Danesh Bamji
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Harden
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 27 May 2014

Having arrived after a long haul flight, we checked in early and hit the very comfortable bed for some needed sleep. Dinner was delicious and the waitress very friendly and attentive. Thanks for a great stay.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank LJB55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel_Syd_Central, General Manager at Novotel Sydney Central, responded to this review, 29 May 2014
Dear LJB55,

Thank you for your review. We are glad you enjoyed your stay with us and to read we ticked all your boxes.
We look forward to welcoming you back.

Kind regards,
Danesh Bamji
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wellington, New Zealand
1 review
3 of 5 bubbles Reviewed 27 May 2014

The hotel was clean and tidy and had everything you will need. The food is OK but not fantastic and the staff vary from helpful to surly. I expected more from a hotel in a city like Sydney. After our business was over we asked a staff member where we could get a drink and his recommendation was to drink from the minibar in our room. This was a pretty poor reflection on the service offered.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank djgnz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel_Syd_Central, General Manager at Novotel Sydney Central, responded to this review, 1 June 2014
Dear Djgnz,

Thank you for your honest review. I certainly apologize for my team member answer to your basic request. We take that very seriously, and will review your feedback with my F&B Manager. Nonetheless, I am happy to read you enjoyed your stay with us and your time in Sydney.

Yours Faithfully,

Danesh Bamji
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle
Level Contributor
44 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 27 May 2014

I have stayed at this hotel maybe 50 nights over the past 6 years and have always found it to be a terrific place to stay. Parking next door is pretty good value and its a short stroll to Chinatown, the markets and Darling Harbour. This is the first time i have stayed since it changed to Novatel from the Citigate. The staff were pleasant but not friendly like the old staff were. The rooms have been refurbished and are quite nice (although im not sure about the half a lounge chair). There used to be a great view across to Darling Harbour however a new building has been built across the road and the view has all but gone. Otherwise, the room was lovely and fresh, the breakfast was great (as always) and the value was pretty good.
Look forward to staying there again.

Room Tip: Rooms with balconys are well worth the little extra
See more room tips
  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank the_t_man05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel_Syd_Central, General Manager at Novotel Sydney Central, responded to this review, 1 June 2014
Dear the_t_man05,

Thank you for taking the time to provide us with some feedback.
We are most concerned to hear your comments regarding our customer service. Please accept our sincerest apologies for what has occurred as it is not indicative of the usual high standard of friendly, professional service that many of our guests praise us on.
Hope to see you again soon.

Kind regards,
Danesh Bamji General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Sydney Central

Property: Novotel Sydney Central
Address: 169-179 Thomas St, Sydney, New South Wales 2000, Australia (Formerly Citigate Central Sydney)
Region: Australia > New South Wales > Sydney > Chinatown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#57 Luxury Hotel in Sydney
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Novotel Sydney Central 4*
Number of rooms: 255
Official Description (provided by the hotel):
Novotel Sydney Central, located in the heart of the vibrant Sydney,is perfect for both corporate and leisure travellers. We are situated close to many famous Sydney attractions including Darling Harbour, Capitol Theatre, Sydney Entertainment Centre, and an array of shopping and entertainment venues.To ensure your stay is comfortable and enjoyable, guests can take advantage of our range of our hotel services and recreation facilities including the Field House Restaurant & Bar located in the hotel lobby, a rooftop swimming pool and 24hr reception and room service. ... more   less 
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Also Known As:
Citigate Central Sydney Hotel Sydney
Citigate Central Hotel Sydney
Sydney Citigate Central Hotel

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