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Review of The Crest Hotel

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The Crest Hotel
Ranked #145 of 178 Hotels in Sydney
essex
Level 2 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“ok”
Reviewed 1 January 2007

it does look tired in place, my room had stains but was clean. Area is ropey - there's slappers out at like 5 in the afternoon. worst Macdonalds in the world in the area - now man thats dirty

  • Liked — location to train station and sports bar
  • Disliked — location
  • Tips/Secrets — go no further in kings cross than the above mentioned train station!
  • Stayed December 2006, travelled solo
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 4wkwonder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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23 reviews from our community

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Rating summary
  • Location
  • Rooms
  • Sleep Quality
  • Service
  • Value
  • Cleanliness
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Alexandria, Minnesota
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 27 December 2006

My wife, my two children, and I went on the vacation of a lifetime in Australia this year. My travel agent booked this hotel for us stating it was in the city, close to nearby attractions, and has been given 3 stars. My travel agent has booked many outstanding family friendly hotels in the past, and I thought this would be no exception so I didn't even bother to investigate the details of this hotel.

When my family arrived in Sydney in November 2006, we took a taxi to the hotel. The taxi driver asked a few times if the destination was correct as if I had been mistaken. When we arrived I was shocked not only by the location, the local people, but the hotel itself. There were scantily clad women sipping from champagne bottles at 7 am in the morning. Men urinating on the street, and many what seemed to be minors either hung over or strung out. I'm from a small town in Minnesota, and I was not expecting our travel agent to book us into this type of area with my 2 children.

My wife freaked out at this scene, but I comforted her and proceeded to check into this "hotel." The front desk person was young and partially dimissive, but not rude. We had asked for 2 double beds and what we got was a large corner type room with a queen bed and a single bed. The room was dank and musty with decor from the early 1980s. The carpets were worn, stained, and in some areas burnt from cigarette butts. The window overlooked the street with the champagne sipping women, and the leather clad strung out men (were they pimps?). The windows would not open, and the air conditioner leaked water which may have explained the musty smell.

The bathroom was unclean, the grout was moldy, the toilet soiled not only with urine and faeces but pubic hair as well.

I frantically tried to call my travel agent, but she didn't answer. I went downstairs to report the state the room was in, but there were no more rooms with two beds. The receptionist did contact their version of housekeeping and the bathroom situation was partially rectified. Feeling exhausted from the flight I had no energy to look for another hotel that day and my wife and children slipped into the yellow stained sheets of the lumpy queen bed. I was too afraid to let my children attempt to sleep alone in that single bed. We had a decent rest and as it was the evening we thought we should get showered and go for something to eat. My wife was first to shower, and when she used a towel to dry herself there were small black eggs on the towel. I'm not an entemologist so I don't know what kind of eggs they were, but feeling energized I called the Novotel in Darling Harbour and we stayed there instead. And no, I did not receive any refund by leaving early. The Novotel was offering rates for about $55 a day more than this place which is worth it to avoid insect imbued towels.

  • Liked — Large room
  • Disliked — Unclean bathroom and room
  • Tips/Secrets — Don't stay here if there are other hotels available avoid the King's Cross area.
  • Stayed November 2006, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank SighMN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Sydney hotels

Underwater in California
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 6 December 2006

We stayed at the Crest Hotel in November 2006, we had a horrible time. The pictures on the web site are nothing like the hotel.
This hotel ruined our stay in Sydney. The rooms are awful, smelly, unsanitary and loud. Our entire room was wallpapered, including the ceiling. The wall paper was pealing off the walls and there was severe carpet stains. It looks as the entire floor had water damage. The room smelled of urine, feces, smoke and alcohol.

The room was unsafe: exposed wires on the wall, wall sockets and the TV power cord. The air conditioner was very loud, it was like being inside a truck engine. The control was broken and we could not turn it off. But at least the sound of the refrigerator would drown out the A/C, and when that didn't work there was the screams, shouts and yells from the street. We could not close our drapes as the rod was broken. The dead bolt for the adjoining room was missing. We had to pile our suitcases in front of the door so no one would come in.

We could not use the bathroom as it was covered in mold and we had brown water.

The area outside the hotel is not a family area. There are hookers (legal) several strip shops and live sex shows. Bums (homeless persons) sleeping and peeing on the street. Beggers and street performers (not very good ones). The street party goes on 7 days a week, starts at sundown and goes on until sunrise.

The hotel staff was totally discourtesy and refused to help. We could not find another hotel room because of the Billy Joel and U2 Concert, as well as conventions in Sydney. They had no more rooms and knew we couldn't find another room. They just didn't care.

If you are a college student looking for adventure (and your inoculations are current)this might be an interesting hotel, but bring a sleeping bag and disinfectant. All other travelers stay clear of the Crest.

  • Liked — Nothing.
  • Disliked — Unsanitary conditions
  • Tips/Secrets — Do not stay at the Crest!
  • Stayed November 2006
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
6 Thank scubacap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
California
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 4 December 2006

Our group arrived in Syndey on November 16, 2006. Prior to checking in, our group took a tour of the city. Our bus driver asked us where we were staying. We told him the Crest Hotel. In his fine Australian accent, he says oh you are staying in the "RED LIGHT DISTRICT". We all laughed, like he was joking. We finally arrived to the hotel to check in at 8 p.m. Low in behold, our tour bus pulls in front of a the hotel. All of our jaws dropped and said the bus driver was telling us the truth. The street infront of the hotel was full of drug dealers, prostitutes, XXX locations, strip clubs, sex shops, bath and massage houses and and so in and so forth. Once we unloaded the bus, here they come to solicite you. We had to remind everyone to hold and watch there bags.

Once we entered the hotel, we were given our keys. One elevator was broken and the two others were slow. The desk crew was young and inexperienced.

Once we arrived to our room on the 8th floor and street side, the problem became worst. The windows were open and there were no screens on the windows. Who knows what had could of crawled in. As I lifted the drapes to close the window, the drapery lining fell into my hand. As I look closer I noticed the drapes were falling apart. As they fell apart the dust starts flowing in the air. I thought for sure we had tons of dust mites. As I check the room, next to one of the beds I find an unusual brown substance flowing midway down the wall to the floor. I have never seen anything like it before. My party and I pondered what it could have been. As I looked at the wall and the positioning of the bed, our thoughts came to the conclusion that it was feces left from a romp from the activitites outside. At the same time one of us check the bathroom and there was missing appliances, the doors weren't painted, and the wall paper was falling off the ceiling and the walls. I call the front desk to complain, and they tell me no one is avaliable. Finally I demand a person to come and check the room. They finally come with a dry towel and some water. I had asked them about some disinfectants, but they said they did not have access to any, because housekeeping was gone for the evening.

I am finally fed up and go to the front desk. As the elevator doors open I see the other members of my group. Approx 60-70 people. The complaints were enormous. There was one couple who had rat feces in their room. Another who had no bathroom, because their bathroom was out of order. The complaints went endless.

The complaints were so enourmous, everyone wanted to check out of the hotel and go to another. Which is impossible at 10 or 11 p.m. at night. We demanded our travel agents to do something. That became diffilcult, because of the agreements sets. So we were stuck for 3 days.

During the days we were on city tours, at night we stayed at the hotel just to sleep and have breakfast. The nights were long and noisy. On the 8th floor, with the windows closed, we could hear the howling from the strip clubs, the strippers theme songs, the overly intoxicated yelling, the horn honking coming from the vehicles and taxis, the street bands until 5 or 6 in the morning. In the morning when you look out, you can see the ones who could not make it home, hanging around the shops and the entrances to the metro rail.

This story could go on and on. If you like this kind of area oe hotel, this is the place for you. If it isn't, do not stay here.....

I have photos, will try to post after I find out how to do it.

  • Liked — Nothing
  • Disliked — The stains on the wall, drapes and decor
  • Tips/Secrets — This hotel is located in the "RED LIGHT DISTRICT"!
  • Stayed November 2006
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
7 Thank VacationsNow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A place called Planet Earth
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 12 November 2006

A friend of mine and I visited the Hotel in August 2002 and we really enjoyed our stay!

We had a hotel room, which ovelooked the opera house and the bridge (Great full view)!

The staff is very nice and very helpful, the location is very lively at night and we never got bored walking in the hotel area!

Please note that when we were there there were quite a few strip joints in the area and there were people soliciiting clients to enter! That didn't bother us but if it bothers you don't go to this area!

Furthermore, there are several restaurants and bars in the area and the place is lively all night long but you will not hear any noise from your room!

  • Liked — The Amazing view of the city and the bay area!
  • Disliked — nothing
  • Tips/Secrets — don't take taxis in the city - Walk it!
  • Stayed October 2006, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Oceanspirit81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christchurch, New Zealand
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 24 October 2006

Stayed here for 3 nights. Reception staff were friendly. Room was tired and lacklustre. Even had wallpaper on the ceiling!!

I'd stay here again, but I would request a room that overlooks the city rather than Kings Cross - which is a real grotty part of Sydney. If your room overlooks Kings Cross, then you will find it very noisy at night! I found it very hard to sleep.

Staff were helpful with storing my suitcase and arranging transport to the airport, etc.

  • Liked — Location
  • Disliked — Crappy rooms
  • Tips/Secrets — Get a room on the city side of the building
  • Stayed October 2006, travelled solo
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Moggybabe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wales, uk
Level 4 Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed 15 October 2006

Ww stayed here for a week and loved it! The reception staff were very friendly and helpful. We had a spacious room with 1 double and 1 single bed for the two of us with a great view of the tower.

The hotel was a bit tatty, especially the bathroom where we had a permanent drip, and there was a strange smell in the corridor outside our room, but, apart from those minor details, we were really comfortable and relaxed. We were also glad to make use of the underground parking. The hotel offered a special offer for two people having breakfast which was very good value, but with so many alternatives we only had breakfast once at the hotel.

There was a great little pavement cafe next door to a bakery more or less opposite the main doors which served very reasonably priced but delicious food (also a very acceptable claret) where we ate cheaply and often.

The main beauty of this hotel is that everything you need is right there. Station, bus stops, supermarket, bars, cafes, restaurants, chemists, massages and most went on until very late so no worries about buying the bits and pieces that got overlooked during all that sightseeing.

Kings Cross is the red light district, and there were a number of adult entertainment venues, but the street was well lit and crowded, and as two females of a certain age we can say we felt perfectly safe and unmolested at any time of night.

If you are looking for those little extra touches of luxury, I guess you'll be disappointed, but if you're looking for a reasonably priced. lively location with good transport links this could be the hotel for you.

I hope to make a return visit before long, and although possibly due for a refurbishment, I really hope it doesn't change too soon.

  • Liked — casual comfort. the view from our room, transport links, local facilities
  • Disliked — the dripping tap
  • Stayed November 2005
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Joycey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Crest Hotel

Property: The Crest Hotel
Address: 111 Darlinghurst Rd, Sydney, New South Wales 2011, Australia
Region: Australia > New South Wales > Sydney
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #145 of 178 Hotels in Sydney
Price Range (Based on Average Rates): ££
Number of rooms: 226
Official Description (provided by the hotel):
Fifteen-story Hotel located in Kings Cross, 50 meters from Downtown train station, near commercial & business center. ... more   less 
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Also Known As:
Crest Hotel Sydney

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