We had a nice stay, however the service upon and following checkout was so poor that I will never return to this hotel. My mum, who is an Accor member, had called the hotel several weeks earlier to book and pay for the accommodation, explaining that it was for my birthday present. That same day I received an email from the hotel confirming the booking and specifically advising that $502.20 had been fully paid and there was $0 to pay at the hotel. When I went to checkout staff advised the accommodation had not been paid. I explained that it had been pre-paid by my mum - reception staff advised that was impossible. I then showed staff the confirmation email which very clearly stated the amount had been fully paid and there was zero balance outstanding. They still refused to believe that it had been paid for. I was getting quite upset and embarassed, and explained that we needed to get to the airport, and that i was not comfortable re-paying the account. Thankfully the staff advised that I could get my mum to call later that day.
When my mum called the hotel to advise that she had pre-paid the account, the staff member was quite rude. He insisted she give him her credit card details - which had already been provided upon booking. The hotel were going to check into whether the card had been charged initially, and I am not sure of the result.
I am a frequent traveller and know that there can be hiccups in process, but there seems to be some systemic issues with the reception at Harbour Rocks Hotel.
The hotel is boutique and has been renovated nicely. The room was modern and was a reasonable size but the bathroom was quite small and was a tad annoying that the door couldn't be left ajar.
- Official Description (provided by the hotel):
- In the heart of Sydney lies the Harbour Rocks Hotel, a beautiful yet intimate 59 room boutique hotel, steeped in the history of the famous Rocks precinct.The Harbour Rocks Hotel is the perfect Sydney hotel accommodation choice, a popular & exclusive “home away from home” for discerning travellers and the perfect base from which to explore the city of Sydney.Perfectly located in ‘The Rocks’ and just a short stroll from some of Australia’s best icons the Sydney Harbour Bridge & Opera House, this Sydney boutique hotel accommodation offers a variety of stunning guest rooms to choose from. All to suit the needs of both the professional business and experienced leisure traveller. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Southall Travel, ACCOR, Travelbag, Prestigia, Agoda and Booking.com so you can book your Harbour Rocks Hotel Sydney - MGallery Collection reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Harbour Rocks Sydney
- Hotel Harbour Rocks