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“In Brief...and excellent place to stay”

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InterContinental Sydney
Ranked #26 of 178 Hotels in Sydney
Certificate of Excellence
Cincinnati Ohio
Level 5 Contributor
73 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“In Brief...and excellent place to stay”
Reviewed 28 January 2014

We were in Sydney from the United States for 3 days in January, 2014. Our stay here could not have been better. As others have said, the location is excellent, the rooms are excellent, the staff is excellent. And the wifi isn't so hot, but that is not what we were in Sydney to do!!. The Meat and Wine Company in the hotel is also a pretty good meal value, nice dinner speaking. You will enjoy a stay here for certain.

Room Tip: Harbor views would likely be best, although our view from floor 30 was very good. See pic.
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  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pawwap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Interconsydney, General Manager at InterContinental Sydney, responded to this review, 30 January 2014
Dear Pawwap

Thank you for taking the time to share your recent experience at InterContinental Sydney. Always very pleasing to read such a positive review.

We look forward to welcoming you once again in the near future.

Thank you again.

Warm regards
Joerg Boeckeler
General Manager
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Newcastle, Australia
Level 6 Contributor
79 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 28 January 2014

Club Lounge is absolutely stunning. Good food, exceptional customer service, and more importantly... The BEST view in Sydney of the harbor, bridge, and Opera House. If you have the extra money to spend, the access to the rooftop lounge is well worth it!

Room Tip: I've stayed in nicer rooms in Sydney, but you select the Intercontinental for the access to the...
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  • Stayed August 2013, travelled as a couple
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    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 321CAM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Interconsydney, General Manager at InterContinental Sydney, responded to this review, 28 January 2014
Dear 321CAM

Thankyou very much for your review and I am pleased you enjoyed our Club InterContinental as well as your overall stay.

We do appreciate your review and look forward to welcoming your return.

Warm regards
Joerg Boeckeler
General Manager
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Singapore, Singapore
Level 5 Contributor
45 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 26 January 2014

I have stayed in the Sydney Intercontinental hotel approx 15 nights for business in the last 24 months. My last visit was Sunday 19th Jan 2014. The hotel is in close proximity to the Sydney Opera House and the Sydney Central Business District. Circular Quay Railway Station and Circular Quay are a close walk away. It a distance to walk to Wynyard Station and the main city shopping areas. The hotel is full of history as it is a refurbished sandstone building from years gone by. The rooms a fairly spacious, but bath still feels old and worn. They have a mediocre on-site gym. In short, the hotel falls well short of being 5 star. There are plenty of other alternatives in better locations in Sydney.

For business users, my greatest frustrating was the wifi access did not allow me to VPN to my company's network. I have stayed many hotels and not faced the problem elsewhere. I have reported the issue to the hotel many times, but there has been no improvement. I will choose an alternative hotel on my next visit.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank spud2911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Interconsydney, General Manager at InterContinental Sydney, responded to this review, 28 January 2014
Dear Spud2911

Thank you for taking the time to write your review, it is appreciated and I do hope overall during your stays that we have met your expectations.

I’m sorry to read that your VPN was not allowing you to connect back to your company. We look forward to the opportunity to welcome you again when next in Sydney and the hotel would be happy to assist your company in troubleshooting the VPN connection issue.

We do hope to welcome your return once again.

Warm regards
Joerg Boeckeler
General Manager
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Perth, Australia
Level 6 Contributor
296 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed 24 January 2014 via mobile

We stayed here the other night before heading off on our driving holiday.. It's ideally located down near the harbour so it's only a short walk down to the ferries and opera house. The room itself was on the 16th floor. Had a very comfortable bed and a big room. We were located near the lift so it was a bit noisier than last time with the noise of the lift so would suggest asking for a room away from the lift. Other than that another lovely stay

Stayed January 2014, travelled as a couple
Helpful?
2 Thank Kitkat071
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Interconsydney, General Manager at InterContinental Sydney, responded to this review, 25 January 2014
Dear Kitkat071

Thank you for taking the time to write your review. Pleased you chose Intercontinental
Sydney to start your holiday.

Our apologies for any disturbance due to your room allocation and please let us know on your next stay if you have a room location request.

Pleased your stay was enjoyed overall and we wish you a great holiday.

Look forward to welcoming your return.

Warm regards
Joerg Boeckeler
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chelmsford, United Kingdom
Level 4 Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 23 January 2014

What a great hotel. Top location easy access to all attractions and transport and ferries being three minutes walk to south quay. We got to know the GM Jorge Bockeler. Within 10 minutes you feel that you have known him for years great vision amnd an excellent GM. The hotel will be undergoing renovation soon. The location is outstanding with sea view rooms recommended. The Club lounge is excellent with unobstructed views of the Harbour Bridge and Opera House. Great for New Years eve. The staff in the lounge were outstanding under the supervision of Grizell.

Room Tip: We were there at New Years eve for 8 days and they only had city view room. If budget allows go for...
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  • Stayed December 2013, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Peterlindaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Interconsydney, General Manager at InterContinental Sydney, responded to this review, 24 January 2014
Dear Peterlindaa

Thank you for your review and it was an absolute pleasure to meet you. I am most honoured to be mentioned in your review. I thank you for sharing your experience at InterContinental Sydney and I am very pleased you had a wonderful stay with us.

I look forward to catching up with you once again when you next decide to visit us at InterContinental Sydney.

Warm regards
Joerg Boeckeler
General Manager
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Sydney, Australia
Level 6 Contributor
255 reviews
146 hotel reviews
common_n_hotel_reviews_1bd8 165 helpful votes
Reviewed 23 January 2014

We're locals but we always stay here on special occasions.

Top location at Circular Quay, easy walks to the best of Sydney Harbour or catch a ferry, train or bus (virtually from your doorstep) if you are going further afield. No need for a car.

Good rooms and great service. Terrific views on the higher floors, turn off the TV and watch Sydney tick over 24/7. Cafe Opera a great place for a meal.

Already thinking about our next stay.

Room Tip: The higher floors have superb views.
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GACASydney_Australia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Interconsydney, General Manager at InterContinental Sydney, responded to this review, 23 January 2014
Dear GACASydney_Australia

Wonderful to read a review from a local who is once again already looking forward to returning to us.

Thank you for sharing and we also look forward to welcoming you once again for another great stay.

Warm regards
Joerg Boeckeler
General Manager
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Warnervale, Australia
Level 6 Contributor
242 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 22 January 2014

Booked 2 nights in a Club Room as from 19.1.2014. Checked in early around 11am and whilst room was not ready (which we did not expect), Jenny at reception was more than helpful and arranged access to the Club Lounge on the 32nd floor for coffee, left bag for delivery to room when available.
Enjoyed seafood buffet at Café Opera for lunch with 4 friends, Sydney Rock oysters were fresh and creamy, extensive selection of mains, salads, etc., plus yummy desserts and continuous Bimbadgen Sparkling Semillon and coffee in the fixed price of $83 per head or 2 for 1 with Priority Privilege (outstanding value).
Room was on the 27th floor with fabulous views of The Royal Botanical Garden and eastern side of Sydney Harbour, room average in size compared to Asian countries, but well appointed with a good range of toiletries, very comfy beds, crisp sheets and air con that could be controlled.
Went to Twilights Drinks in the Club Lounge between 5pm and 7pm with continuous drinks and a range nibblies, canapés and some excellent cheeses. The service in the Club Lounge was outstanding from Allan and other staff members with never a glass going empty, spectacular views, interesting information and opportunity to talk to a charming couple from Florida USA.
Next day enjoyed complimentary breakfast, again in the Club Lounge on the balcony overlooking Sydney Harbour and again looked after extremely well by the fabulous staff. We then enjoyed several ferry trips on Sydney Harbour from Circular Quay only a few minutes walk. Came back for a swim in the heated pool on the 31st floor. Stilled amazed how some people don't control their children, who were continuously jumping into the pool and splashing other people and impacting on the serenity, would have liked the opportunity to do the same to their mother who seemed concerned about her hair.
Went to Twilight Drinks again, same excellent service, view limited owing to rain, but who cares.
Next morning enjoyed buffet breakfast in Café Opera and the went for a most enjoyable walk through The Royal Botanic Garden.
Sorry to leave this fabulous oasis in such a great location with the outstanding service that was evident throughout the hotel.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Paul R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Interconsydney, General Manager at InterContinental Sydney, responded to this review, 23 January 2014
Dear Paul R

An absolute pleasure to read your review, thank you.

My colleagues and I truly do appreciate such wonderful feedback, it is so pleasing to read how much a guest has enjoyed their stay with us.

I am pleased you had the opportunity to enjoy all areas of the hotel.

We truly do look forward to ensuring you have another wonderful stay.

Thank you again and warm regards
Joerg Boeckeler
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about InterContinental Sydney

Property: InterContinental Sydney
Address: 117 Macquarie Street, Sydney, New South Wales 2000, Australia
Phone Number:
Region: Australia > New South Wales > Sydney > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Romantic Hotel in Sydney
#10 Spa Hotel in Sydney
#11 Family Hotel in Sydney
#15 Business Hotel in Sydney
#26 Luxury Hotel in Sydney
Price Range (Based on Average Rates): ££
Hotel Class:5 star — InterContinental Sydney 5*
Number of rooms: 509
Official Description (provided by the hotel):
InterContinental Sydney has been the luxury hotel of choice to meet, do business and unlock authentic experiences that make Australia's harbour city one of the best places in the world to live, work and visit. From its exceptional service and world-class facilities to luxury accommodation and rooftop Club InterContinental that overlooks Sydney harbour, it offers everything you need to make your time in the city count. With a total of 509 rooms and suites, 15 meetings and conferences spaces and dining options offering both seasonal fresh seafood buffet and a la carte dining, InterContinental Sydney caters for everyone. ... more   less 
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Also Known As:
Intercontinental Sydney Hotel Sydney
Sydney Intercontinental

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