Friendly, helpful staff and comfortable quiet room. In fact the service was beyond my expectations, after checking out, reception looked after my case whilst I went site seeing. When I returned, having spilt sauce on myself at lunch, they offered me a towel to have a shower (no charge). I stayed here with my sister and we had no problem walking through Kings Cross at night so don't let it put you off. Plus, there is complementary wifi at a slower speed, fine for emails.