I recently booked a 1 bedroom premier room at the medina grand, this was to go out for a friends birthday in the city, we had plans to go shopping during the day and had fresh prawns in an esky and food to cook while we got ready, to our horror when we arrived they could not found our details listed, we provided a booking number and were told that they never received our details and the room was no longer available!!! They tried to offer us a studio (much smaller with no kitchen) this was unacceptable, they tried to offer free parking and breakfast for the mess up, however this did not help as we paid more for a 1 bedroom apartment and had food with us to prepare.
Although the manager on duty was very helpful, this level of service is not acceptable, it ruined our plans for the day, we sat around for abour 2 hours trying to figure out where to go from there as we could not stay in a studi, it did not suit our needs, we finally decided to stay at the medina classic instead, the staff were helpful at the medina grand and helped us book a taxi to the medina classic and paid for the trip, however, the medina classic was nowhere near as nice as the medina grand! so outdated and dirty, down a dingy alley way, (we paid for a premier room at the grand for the views) and when moved to medina classic we were faced down a filthy alley way.
Would not bother again as this totally threw our weekend plans off and ruined a much anticipated stay.
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- Also Known As:
- Medina Grand Sydney Hotel Sydney
- Medina Grand Hotel Sydney
- Sydney Medina Grand Hotel