On arrival I was dealt with by an unfriendly, unhelpful individual. The check-in process seemed to be a tick box exercise with a no care, no responsibility approach. The only positive part of the experience was being told that I had been upgraded from a 1 bedroom to a 2 bedroom.
Room was very spacious however both bathrooms were in need of a deep clean! The lounge area consisted of a 3 seater lounger and some type of aluminuim framed couch that could seat 3 adults comfortably but unfortunately on attempt to use it I discovered that all the bracketing was broken and it was totally unusable.
This property was one of the more expensive options I was given by the travel agent so made my decison based on tripadvisor feedback (normally reliable) and the hotel website. Given I paid just under $300 a night for the room I was disappointed in the service I received and the state of the room I was allocated. Have had better experiences at properties where Ive paid half the price.
NOTE: This is a Non Smoking property (Balconies Included)
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- Also Known As:
- Medina Grand Sydney Hotel Sydney
- Medina Grand Hotel Sydney
- Sydney Medina Grand Hotel