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“Novotel Rockford”

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Novotel Rockford Darling Harbour
Ranked #91 of 179 Hotels in Sydney
Reviewed 26 May 2014

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Rhonda M
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Peter-NRDH, General Manager at Novotel Rockford Darling Harbour, responded to this reviewResponded 27 May 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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1,080 - 1,086 of 2,366 reviews

Reviewed 24 May 2014

Check in was efficient and smooth, but my first thought on walking into our room was...the sheets aren't clean..They didn't look like freshly laundered sheets..and if they were they need an ironing lady! The other disappointment was the quilt...its just a dirty quilt with a sheet under it and a sheet over it....not even inside a cover.....
Rang for ice, which arrived very quickly and was free..
The TV is in totally the wrong place for watching from bed...its on one side of the room, Its also unusual to find a major hotel that only has an in bath shower...climbing in and out of the bath might be difficult for older people. Parking is $30 overnight, or $45 valet.
Location is good..but overall I was disappointed and would not stay here again.

Room Tip: Pick another hotel....
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  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank AustraliaUnitedfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter-NRDH, General Manager at Novotel Rockford Darling Harbour, responded to this reviewResponded 27 May 2014

Dear AustraliaUnitedfan,

Firstly, please accept my sincerest apologies for the type of service you received at Novotel Rockford Darling Harbour during your recent stay. This is not the type of cleanliness that any guest should receive from a Novotel, and is certainly not typical of this hotel. You can be assured that I have addressed these issues with my housekeeping department to ensure that this does not reoccur.

As a gesture of goodwill, I would like to invite you back to the Novotel Rockford Darling Harbour to experience the type of service for which this hotel can and does deliver. Please contact me directly to arrange when you are looking to return to Sydney for your next visit.

On a pleasant note, I'd like to thank you kindly for taking the time to write a review for the hotel, your feedback is greatly appreciated, and I was glad to read that you enjoyed the service you received upon check in, as well as the location of the hotel.

Once again, please accept my most sincere apologies for your experience, and I do hope that you will return to the Novotel Rockford Darling Harbour again in the near future.


Yours Sincerely,
Peter Emery
General Manager
Novotel Rockford Darling Harbour

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Reviewed 23 May 2014

We stayed at the Novotel for 3 weeks, a home away from home if you like. We managed to get fantastic rates and free breakfast thrown in.. The location is perfect, accessible by foot to everything.

Reception was very friendly, we highly recommend you stay here. Both Laura and Renato were a pleasure at the front desk..

We look forward to retuning in the future..

  • Stayed: May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Angelak195
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter-NRDH, General Manager at Novotel Rockford Darling Harbour, responded to this reviewResponded 26 May 2014

Dear Angelak195,

Thank you for taking the time to write the hotel such a nice review. It was delightful to read that you thoroughly enjoyed your stay here at Novotel Rockford Darling Harbour for the 3 weeks, and was particularly pleased that you enjoyed the service and staff friendliness.

We hope to welcome you back to the Novotel Rockford Darling Harbour again soon.


Kindest Regards,
Peter Emery
General Manager
Novotel Rockford Darling Harbour

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Reviewed 23 May 2014

Stayed 1 night. Room on 2nd floor at rear. Price reasonable for Sydney. Staff very friendly. Great location. Not far from China Town and easy walk to Darling Harbour and City centre. Breakfast very good. Next time would book a room higher up facing front overlooking Darling Harbour so room was quieter as rear overlooks busy main road. As usual for location unable to open windows for fresh air although this would have added to noise in room.

Room Tip: Suggest room high up overlooking Darling Harbour which would be quieter.
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  • Stayed: April 2014, travelled as a couple
    • Value
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Thank Utsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter-NRDH, General Manager at Novotel Rockford Darling Harbour, responded to this reviewResponded 26 May 2014

Dear Utsa,

Thank you for taking the time to write a review for Novotel Rockford Darling Harbour. I was pleased to read that you enjoyed a pleasant stay, and especially enjoyed the staff friendliness, location and breakfast.

I hope you enjoyed your time in Sydney, and we hope to welcome you back to the Novotel Rockford Darling Harbour again soon.


Kindest Regards
Peter Emery
General Manager
Novotel Rockford Darling Harbour

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Reviewed 20 May 2014

Accor member but booked through wotif as a rushed trip to sydney...once i got notice HOT HOTEL through wotif i checked the reviews at this site....i had room 311.... and for a hotel that has been around for a while, the little bit of wood from the bathroom door and a little wear and tear on the lounge chair had me in the corner in tears.......seriously extra clean, tidy, the best bed i have slept in, room 311 on chinese garden side and slept like a baby....checkin was amazing, towels large and fluffy, good size room and staff helpful in every way......now my hotel choice from ibis world square.....well done crew

Stayed: May 2014, travelled solo
Thank steve1201
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter-NRDH, General Manager at Novotel Rockford Darling Harbour, responded to this reviewResponded 21 May 2014

Dear steve1201,

Thank you so much for taking the time to write such a nice review. I was delighted to read that you enjoyed your stay at the Novotel Rockford Darling Harbour, and particularly that you enjoyed the room, and a good night's sleep!

We hope to see you back to stay at Novotel Rockford Darling Harbour again soon.


Kindest Regards,
Peter Emery
General Manager
Novotel Rockford Darling Harbour

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 May 2014

Spent one night here on route to home as we Le Club members..won't be again.
Old and tired, staffs rent on there game, not one person to help my wife with her bags.
The restaurant ...mmm...well old, really tired, got there had one drink and left, way past use by date ...disappointing as others we have stayed in have been great..time to removals guys.
Value for money awful and that was member rate!
Return absolutely not!

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank irwinmob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter-NRDH, General Manager at Novotel Rockford Darling Harbour, responded to this reviewResponded 21 May 2014

Dear irwinmob,

Firstly, let me express my apologies for the issues encountered at Novotel Rockford Darling Harbour. We are not typically known for this kind of service, and it is most certainly not what I expect of this hotel or staff. I have addressed each and every level of issue with my management team to ensure that this does not occur again.

We have been in the process to upgrade the hotel, however as you may appreciate, this is a long process. Whilst I know you are disappointed about your stay, I would like to invite you back to Novotel Rockford Darling Harbour to experience the type of service for which this hotel can and does deliver, as a gesture of goodwill. Please contact me directly to arrange this if and when you are visiting Sydney again, and I hope that we may be able to restore your faith in Novotel and Accor.

Once again, please accept my most sincere apologies.


Yours Sincerely,
Peter Emery
General Manager
Novotel Rockford Darling Harbour

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 May 2014

Stayed three nights and was upgraded on arrival to larger room with free wifi which was appreciated. Also got a welcome drink at the Pump house bar, which is a good venue for a drink.
Location of hotel is convenient for access to most parts of the city, as it is within an easy walk of Chinatown, the town hall area, and the public transport network. Room was comfortable, refurbished recently and quiet, which made for a good nights sleep.
Good value when booked using advantage plus.

  • Stayed: May 2014, travelled on business
    • Value
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1  Thank Philip R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter-NRDH, General Manager at Novotel Rockford Darling Harbour, responded to this reviewResponded 16 May 2014

Dear Phillip R,

Thank you for your kind review. I was delighted to read that you enjoyed a pleasant stay at Novotel Rockford Darling Harbour, and that you particularly enjoyed the hotel's location and the Pumphouse, and had a good night's sleep.

We hope to see you back to stay at Novotel Rockford Darling Harbour again soon.


Kind Regards,
Peter Emery
General Manager
Novotel Rockford Darling Harbour

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Rockford Darling Harbour

Address: 17 Little Pier St, Sydney, New South Wales 2000, Australia
Phone Number:
Region: Australia > New South Wales > Sydney
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#79 Luxury Hotel in Sydney
Price Range: £97 - £258 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Rockford Darling Harbour 4*
Number of rooms: 230
Official Description (provided by the hotel):
Novotel Rockford Darling Harbour is ideally located in vibrant Darling Harbour within easy walking distance of the city centre of Sydney. Perfect for business trips, holidays and city breaks, the hotel is adjacent to the ICC Sydney. Guests can enjoy a drink or delicious meal in our renowned heritage listed Pumphouse Bar and Restaurant. Other features include meeting facilities, a heated indoor lap pool and a gym. Close to all the excitement and attractions Sydney has to offer. ... more   less 
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Also Known As:
Novotel Rockford Darling Harbour Hotel Sydney
Novotel Hotel Sydney
Novotel Sydney
Sydney Novotel

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