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“Great Location and fantastic views- but beware credit card charges”

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Novotel Sydney on Darling Harbour
Ranked #72 of 180 Hotels in Sydney
GreenLeadersSilver level
Reviewed 1 February 2012

We stayed at this hotel a week ago, The hotel itself is fantastic. Unfortunately we had to wait over an hr for our room after the normal check in time. (they were busy) but I was compensated with a 2 hr late check out for free. Great location in Harbourside Sydney Darling Harbour, the views are amazing and we were only on the 4th floor. The pool was a little small, but still a nice outdoor area with a roof top tennis court! the rooms were great, we had 2 adults and 2 kids (13 & 11) in the one room with twin double beds. the room was very large, Harbour view room, good size bathroom, although that would be the only thing that lets the rooms down, bathroom was a bit past it's used by date with chipped tiles and old tile grout. We were treated to amazing Sydney fireworks 2 nights in a row! stunning from our window at night. The room service was prompt, but i recommend eating at the fantastic restaurants in Harbour town, as they are far superior to the hotel food. CRINITIS - best Italian food this side of Italy!! you must eat at this restaurant, AMAZING food and service. It's a 5 min walk from the hotel with harbour view balcony.lovely. Our stay was great, free internet and WII in the reception, lovely staff..my only issue would be that we were not told about the "PRE APPROVAL" as it's called..where they charged us over $1000 from my debit card during our stay, never once asking, and even after check out when I paid in full with cash, the money they held is still not returned. I have contacted the Novotel and my bank, with nothing returned., I made sure I asked at the desk upon check in if my DEBIT card would be charged, and they assured me it would absolutely not be charged. I am still waiting for my money. The hotel needs to be upfront about these charges, and give the customers a choice to leave a cash deposit when they check in. This was unforgivable behavior and although I liked the hotel, I would think twice about staying here again due to the underhanded way they charged my card without permission. I hope i get the money back soon!@

  • Stayed: January 2012, travelled with family
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Thank photogirlOZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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An Accor traveller
Melbourne
2
Reviewed 1 February 2012

  • Stayed: January 2012, travelled with family
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Thank An Accor traveller
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 1 February 2012

This hotel has a fantastic location, relatively large rooms and excellent views of Darling Harbour and the city at night. However, the decor of the rooms is 1960's and the hotel is extremely over-priced. Plenty of other hotels in the Harbour / The Rocks area of Sydney with better rooms, and locations / views just as nice for less money.

Room Tip: High floors really matter here for the view.
See more room tips
  • Stayed: February 2012, travelled on business
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Thank Jim R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Sydney, Australia
1
Reviewed 31 January 2012

Our room overlooked the harbour, awesome view, staff were so helpful,food great, only downside was our bed could have done with a new mattress, other than that great central to everything base your stay.

  • Stayed: January 2012, travelled as a couple
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Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 January 2012

Great hotel, fantastic location. Have stayed here many times over the years and have never been disappointed. Stayed in a junior suite overlooking Darling Harbour which is a stunning view. The room was huge and very clean and comfortable. Hotel staff are friendly and helpful. Plenty to do in the area with shopping and great restaurants on your doorstep and it is only a short walk into city centre or Chinatown. Would highly recommend this hotel.

  • Stayed: January 2012
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Thank Karen T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 January 2012

  • Stayed: January 2012, travelled as a couple
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Thank MPBConnect
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 30 January 2012

Good hotel, great location, reasonably priced but the parking cost is a bit high. I stay here every day Australia day (grat to see the fireworks). The Pool can be a little bigger and a pool attendant at the pool would be would be even better. The gymis awesome, sate of the art and near the pool to cool off after a work out.

  • Stayed: January 2012, travelled with family
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Thank faaiezdavids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Novotel Sydney on Darling Harbour

Address: 100 Murray Street | Darling Harbour, Pyrmont, Sydney, New South Wales 2009, Australia
Phone Number:
Region: Australia > New South Wales > Sydney > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Sydney
#19 Family Hotel in Sydney
#37 Business Hotel in Sydney
#38 Romantic Hotel in Sydney
#64 Luxury Hotel in Sydney
Price Range: £119 - £293 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Novotel Sydney on Darling Harbour 4.5*
Number of rooms: 525
Official Description (provided by the hotel):
Enjoy a warm welcome and stunning view of Darling Harbour and the city skyline at the Novotel Sydney on Darling Harbour, proudly located in one of the world's great waterfront destinations. Connected via undercover walkway to Harbourside Shopping Centre, you can walk right outside our doors to an array of restaurants and clubs along with Sydney's premier attractions. Venture over to Sydney City and Darling Harbour, pay a visit to Sydney Opera House and Sydney Harbour Bridge, get up close and personal with a Koala at WILD LIFE Sydney Zoo, walk under water at SEA LIFE Sydney Aquarium or experience world-renowned exhibits at Powerhouse and National Maritime Museums. Modern and comfortable, the hotel provides a variety of facilities and services all for our guests' well being - Business Centre, 24-hour room service, The Ternary - our brand new restaurant offering Asian & Grill Kitchens along with a Wine Bar & Charcuterie and great recreational facilities including swimming pool, gymnasium and an outdoor tennis court. From our convenient and comfortable accommodations to a myriad of free entertainment and festivals in the precinct, embrace the vibrancy of Sydney at Novotel Sydney on Darling Harbour. ... more   less 
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Also Known As:
Novotel Sydney On Darling Harbour Hotel Sydney
Novetel Sydney
Accor Sydney On Darling Harbour
Sydney Novotel
Darling Harbour Novotel

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