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Novotel Sydney on Darling Harbour
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Reviews (4,781)
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1,529
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Reviewed 22 August 2012

Only dissapointing issue was that daily cost of parking. I had thought that as a customer paying for room, breakfasts etc a better daily rate could be considered. Two days (arrival and departure) were less than half a day but the full rate applied.

  • Stayed: August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank rob790
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 August 2012

Is the buffet area available for lunch at the Novotel?

I did wonder though when I was having breakfast on 19th August and it was very busy - why an area was marked with reserved tables so were therefore not available?

I would like to stay at this hotel but there were no rooms available to see when I enquiried. I always prefer to see the room I am likely to have before booking - having had a bad experience in a different hotel before.

I would also like to enquire if rooms at this hotel are available for the New Year celebrations.

Room Tip: Higher floors have less noise
  • Stayed: August 2012, travelled as a couple
    • Location
Thank Peilz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 August 2012

  • Stayed: August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 22 August 2012

  • Stayed: August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 20 August 2012

The hotel is located on Darling Harbour and thus quite well located, but, I have really one complain.In 2012, the internet fees are a shame. Asking the customer to pay for 25 AUS$ for one day pr 12 AUS$ for 2 hours while the room charges are already 200 AUS $ for one night, made me felt I came back 10 years or more ago... Although the hotel is quite old ,the rooms are very cleaned and the bed very good, but, the lighting sytem is not convenient at all. There is no central panel to switch on/off the lights which is not conevnient.

  • Stayed: August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Olive1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AccorDHSM, General Manager at Novotel Sydney on Darling Harbour, responded to this reviewResponded 22 August 2012

Dear Olive1981,

Thank you for taking the time to provide feedback on your most recent stay with us.

We have to agree with you in terms of our location as Darling Harbour is a renown tourist destination.

Access to cheap, reliable and fast broadband and other internet services are a rarity in Australia. Australian broadband & Wi-Fi networks are considered to be of a poor and expensive quality when compared to other major global cities. To combat this perception we offer our guests the best and most affordable internet access available. With this understanding we offer a free Mac internet kiosk which is available 24/7 as well as free Wi-Fi access within our hotel lobby. We also have a Business Centre located on the first floor which also provides complimentary internet access and copying facilities.

Regarding your feedback of a central panel to switch on and off the lights, all of our rooms are equipped with a central switch at the entrance where you place your room card to activate the electricity in the room. This complies with our Earth Check certification. We apologise that this was not convenient for you stay.

Olive1981, thank you again for your feedback and we hope to see you again on your next visit to Sydney.

Have a lovely day.

Kind regards
Lorraine Mercuri
General Manager
Accor's Darling Harbour Hotels

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