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Novotel Sydney on Darling Harbour
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Reviews (4,764)
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1,521
1,904
870
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193
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All reviewsdarling harbourgreat locationlight railmaritime museumexecutive roomaccor memberstar casinobuffet breakfasttwo double bedsan upgradeeasy accesspublic transportopera housemonorailtennisconventionpyrmont
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2,552 - 2,557 of 4,764 reviews
Reviewed 13 September 2013 via mobile

We only had an overnight stay at this hotel and honestly I really didn't have any complaints. Check in was fast, room was modern and clean. Location is fantastic, great to see the harbour. The only minor complaint is that room (like in most hotels) was probably too warm. Easily fixed though.

  • Stayed: August 2013
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Thank sun4oz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 September 2013

  • Stayed: September 2013, travelled as a couple
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Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
NovotelSydneyDHH, General Manager at Novotel Sydney on Darling Harbour, responded to this reviewResponded 16 September 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 13 September 2013

  • Stayed: September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 12 September 2013

High charges, poor and inhospitable service, rooms like cubicles, astronomical charges for wi fi access. The only reason for staying here was proximity to the convention center but looks like all the hotels in the vicinity are similar.

  • Stayed: June 2013, travelled on business
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Thank VinayKumaran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSydneyDHH, General Manager at Novotel Sydney on Darling Harbour, responded to this reviewResponded 15 September 2013

Dear Guest,

Thank you for your review.

Your comments imply that your stay with us was fine, and there were no problems that arose, however, nothing "WOW'd" you or went above and beyond your expectations.

Our service focus is all about 'people' and how each and every one of us has different expectations. Our staff are committed to exceeding each individuals expectations and unfortunately, on this occasion, we let ourselves down.

We hope to see you at the hotel in the future so we can provide the service in which we pride ourselves and in which one would expect from a Novotel.

Kind Regards,
The Management Team at Novotel Sydney on Darling Harbour

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 September 2013

  • Stayed: September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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