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“Great for family”

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Novotel Sydney on Darling Harbour
Ranked #74 of 179 Hotels in Sydney
GreenLeadersSilver level
New Zealand
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great for family”
Reviewed 9 March 2014 via mobile

This is a lovely family friendly hotel. Staff were accommodating and helpful. We only had one night here but we took advantage of the swimming pool which was great fun. The restaurant was fabulous for both breakfast and dinner our food could not be beat especially if you own an Accor card which made it extremely affordable. The location is handy to harbourside and darling harbour as well as a short walk to town. Our only negative is not about the hotel itself but a hairdresser in the harbourside mall that shafted my parents for mens basic hair cut for $250.00AU. We were shocked. If we are in Sydney we will be staying here again

Stayed March 2014, travelled with family
Helpful?
Thank DameGabe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSydneyDHH, Guest Relations Manager at Novotel Sydney on Darling Harbour, responded to this review, 11 March 2014
Dear Guest,

Thank you for providing us with such great feedback; it is always a pleasure to see.

The Novotel brand strives its self on their Family benefits, its glad to see you took advantage of this with breakfast, not many guests realize the potential i.e. two children can eat breakfast for free when dining with their parent or guardian in our restaurant. It’s these small benefits that make the Novotel brand stand out.

I am glad that you enjoyed our pool facilities it is a rare opportunity to relax and unwind in area that showcases spectacular view of our city.

I do hope you visit us again soon and that your next stay will be as pleasant as the first.

Kind Regards
Novotel Sydney on Darling Harbour
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Belfast, United Kingdom
Level 3 Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 9 March 2014

We stayed here for three nights before a cruise and one night on our return. On our second stay we had a great view of Darling Harbour. Staff were friendly and helpful. The rooms were clean and spacious. The free wifi in public area was very slow, it was better to use one of the computers but you needed to wait until one became available.

A good selection of food was available at the breakfast buffet and staff were helpful in replenishing food and tea bags.

This hotel is conveniently located near many restaurants, the maritime museum and approximately a 10/15 min walk to the main shopping area and Sydney Tower.

If we were ever back in this area we would certainly stay in this hotel again and would recommend it to other tourists.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JN51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSydneyDHH, Guest Relations Manager at Novotel Sydney on Darling Harbour, responded to this review, 11 March 2014
Dear Guest,

Thank you for providing us with such great feedback; it is always a pleasure to see.

It is great to hear that you enjoyed your breakfast; our food and Beverage team are always looking for new and fresh ideas to produce a variety of breakfast options.

As mentioned by many of our guests, one of our key features is that the hotel is centrally located in the heart of the darling harbour precinct and is most convenient for all needs.

I do hope you visit us again soon and that your next stay will be as pleasant as the first.

Kind Regards
Novotel Sydney on Darling Harbour
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Hong Kong, China
Level 5 Contributor
56 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 8 March 2014

We stayed here for just one night and it was quite nice. The room was clean and fairly large but it needs renovating compared to the other Novotel's we've stayed in. Staff were very friendly and helpful. In an excellent location near many restaurants and the maritime museum. Caught the ferry to Manly in the afternoon for dinner at Hugo's, can definitely recommend that place, it was superb. The ferry trip was fantastic, went past the Opera house and Harbour Bridge. Amazing! On the return journey we saw Sydney lit up at night. Beautiful. Then we caught the smaller ferry for the trip from Circular Quay to Darling Harbour and that went right under the bridge. The hotel was only a few minutes walk away from the quay. Very convenient. We would stay here again as it's in a good location.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HarryKensington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSydneyDHH, Guest Relations Manager at Novotel Sydney on Darling Harbour, responded to this review, 10 March 2014
We very much appreciate your comments regarding your stay at the Novotel Sydney on Darling Harbour. It is always a pleasure to receive positive feedback.

We like to think that our hotel is very central to all our guests needs, we are located in the heart of the darling harbour precinct and our guest have the luxury to choose to see Sydney by rail, ferry or bus which is definitely a key feature when staying in Sydney

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Novotel Sydney on Darling Harbour
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Tauranga, New Zealand
Level 4 Contributor
30 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 5 March 2014

Stayed in a twin room overlooking Darling harbour. Room was quite spacious but it is past it's prime. It was quite knocked around and probably could do with a refurbishment. Bathroom was also showing signs of wear and tear but overall the place was clean. The bed was comfortable.
Reception area was tidy and all staff were friendly and helpful.
An easy walk to the shops @ Darling Harbour

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bigGNewZealand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSydneyDHH, General Manager at Novotel Sydney on Darling Harbour, responded to this review, 5 March 2014
Dear Guest,

Thanks for sharing your experience on trip advisor.

Glad you enjoyed the location! We must say we have a pretty great spot here in Darling Harbour!

Thanks for pointing our issues with your room - we hope to have some information out soon about our next planned update for the hotel.

Kind Regards
Novotel Sydney on Darling Harbour
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Sydney
Level 5 Contributor
75 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 4 March 2014 via mobile

We stayed at the novotel on a Thursday night as it was our anniversary. It was a short trip to the entertainment quarter to watch the show we had tickets for and a short trip back. All the staff were polite and helpful. Our room was set out great. Love the furniture and we could see the Harbour from our room. The bed was comfy and we ordered pillows off the pillow menu! We had room service which was ok but expensive. We would stay there again :) buffet breakfast was good except they didn't have hash Browns.
Special thank you to the amazing service of akiv or ativ im sorry im not sure which one! But he was amazing and worked out champagne and strawberries dipped in chocolate to be in the room for our arrival it was perfect !

Stayed March 2014, travelled as a couple
Helpful?
Thank aimz777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSydneyDHH, General Manager at Novotel Sydney on Darling Harbour, responded to this review, 5 March 2014
Dear Guest,

Thanks so much for the review.

We are glad we were able to play a part in a fantastic anniversary night and we hope we can be part of many more to come!

We will be sure to pass on your comments to Akif!

Kind Regards
Novotel Sydney on Darling Harbour
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sydney
Level 5 Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 22 February 2014

We stayed at the Novotel, Darling Harbour last night. We are members of the Accor Advantage club, so got a good deal and peace of mind knowing that Accor hotels are reliably good.
The hotel is in a good location to enjoy all the delights of Darling Harbour.
We had a really good nights sleep as it was so quiet and the bed was very comfortable. We particularly liked the block out blinds which meant that the room was still dark even after the sun was up.
Just a couple of niggles, no Early Grey tea bags were provided in the room. I did ask at reception and was given English Breakfast which I already had in the room. I was told that they were the same as Earl Grey! I have been drinking E G tea for around 20 years and the taste is quite different.
The main disappointment though was the buffet breakfast. The hot choices were half empty at 9.45 am and the some of the pastries were stale and hard. The fruit was good though.
Overall, a good stay, but we would not stop for breakfast next time.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank manth10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSydneyDHH, General Manager at Novotel Sydney on Darling Harbour, responded to this review, 23 February 2014
Dear Guest,

Thanks for your review.

We are glad that you were able to have such a good sleep! We do agree that we have a great location for all Darling Harbour has to offer!

Please accept our apologies regarding your breakfast. As you can imagine, with 525 rooms, at peak times our buffet breakfast can be extremely busy and while we do our utmost to keep all food dishes fully stocked, on occasion there can be delays on popular items.

We hope to have the opportunity to welcome you back to the hotel soon to provide a truly memorable experience.

Kind Regards
Novotel Sydney on Darling Harbour
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Lucerne, Switzerland
Level 6 Contributor
219 reviews
113 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed 20 February 2014

Lets get this out first - the Novotel is not a "bad" hotel - its comfortable, nice rooms, great breakfast etc - i.e all the things you would expect from an international chain hotel.

But that is just the problem - it is not exceptional or memorable at anything and thus cannot earn more than an "average". Surely a company dedicated on service and offering a product that is in essence the same as many other branded hotels (Holiday Inns, Hiltons, Marriots etc), then it should try harder at standing out amongst the crowd. And it fails miserably.

Certainly it is a great location, and just 2 miniutes from Darling Harbour by foot, and say 20 from the Rocks after a short walk. Rooms with a harbourside view are of course the nice ones!

But there the specialness ends - the room cleaning was patchy (soap not cleaned, used tea cups not moved, towels not folded), the concierge consistently grumpy (all of them, too much effort to get a taxi) and the wifi costs are extorniate, and this really annoys me.

The "free" wifi in public areas is so terribly slow that you average calulator from the 1980,s probably has more processing power. You are in effect "forced" into expensive upgrade plans if you want a wifi that works - and frankly in this day and age this is truly unacceptable and would stop me coming to this hotel again. This is nothing more than customer exploitation and profit mongering.

So if you want a great location - go for it. If you want a hotel that stands out and is memorable, do not go for it. If you need wifi, talk to your bank manager or company expenses boss.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Dwatkinsuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSydneyDHH, General Manager at Novotel Sydney on Darling Harbour, responded to this review, 23 February 2014
Dear Guest,

Thank you for sharing your experience on trip advisor.

We are glad you found the hotel comfortable and enjoyed our delicious buffet breakfast and your constructive feedback is greatly appreciated and has been passed on to our department head to follow up.

The issue of internet in Australian hotels is an on-going battle as the costs of providing broadband to guest rooms are extraordinarily high for hotel operators. Accor conducted a study into this last year to look for a solution that can satisfy guests needs at the same time as being economically viable. In conclusion we decided to offer free in-room internet to all of our Le Club Accorhotels members of Silver Status or higher. This membership program is completely free to join and could be an option for future stays in Australia.

We hope this information has helped and we once again thank you for your review.

Kind Regards
Novotel Sydney on Darling Harbour
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Additional Information about Novotel Sydney on Darling Harbour

Property: Novotel Sydney on Darling Harbour
Address: 100 Murray Street | Darling Harbour, Pyrmont, Sydney, New South Wales 2009, Australia
Phone Number:
Region: Australia > New South Wales > Sydney > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Sydney
#23 Family Hotel in Sydney
#36 Business Hotel in Sydney
#38 Romantic Hotel in Sydney
#68 Luxury Hotel in Sydney
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Novotel Sydney on Darling Harbour 4.5*
Number of rooms: 525
Official Description (provided by the hotel):
Enjoy a warm welcome and stunning view of Darling Harbour and the city skyline at the Novotel Sydney on Darling Harbour, proudly located in one of the world's great waterfront destinations. Connected via undercover walkway to Harbourside Shopping Centre, you can walk right outside our doors to an array of restaurants and clubs along with Sydney's premier attractions. Venture over to Sydney City and Darling Harbour, pay a visit to Sydney Opera House and Sydney Harbour Bridge, get up close and personal with a Koala at WILD LIFE Sydney Zoo, walk under water at SEA LIFE Sydney Aquarium or experience world-renowned exhibits at Powerhouse and National Maritime Museums. Modern and comfortable, the hotel provides a variety of facilities and services all for our guests' well being - Business Centre, 24-hour room service, The Ternary - our brand new restaurant offering Asian & Grill Kitchens along with a Wine Bar & Charcuterie and great recreational facilities including swimming pool, gymnasium and an outdoor tennis court. From our convenient and comfortable accommodations to a myriad of free entertainment and festivals in the precinct, embrace the vibrancy of Sydney at Novotel Sydney on Darling Harbour. ... more   less 
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Also Known As:
Novotel Sydney On Darling Harbour Hotel Sydney
Novetel Sydney
Accor Sydney On Darling Harbour
Sydney Novotel
Darling Harbour Novotel

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