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Novotel Sydney on Darling Harbour
Ranked #74 of 186 Hotels in Sydney
GreenLeadersSilver level
Reviewed 8 July 2014 via mobile

We stayed for 4 nights with our 2 teenage daughters. Our room with 2 double beds was lovely and spacious, the beds & pillows were comfortable, the view fabulous, & the bathroom was a good size & had a bath. We had a meal in the motel restaurant the first night which was of a high standard & even though the staff were working around a refurbishment nothing was compromised. Room service was great (our girls had this one night) & also delivered in a timely & friendly manner. Couldn't fault the novotel staff - room service, cleaning, restaurant & the friendly Akif on concierge - his service was delivered with professionalism & we were grateful for his advice as it was our first time to Sydney. Would definitely come back to Novotel Darling harbour!

Stayed: July 2014
2  Thank Darlsmich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSydneyDHH, General Manager at Novotel Sydney on Darling Harbour, responded to this reviewResponded 11 July 2014

Dear Darlsmich


We appreciate you taking the time to tell us about your experience here at Novotel Sydney on Darling Harbour. It is great to read you and your family had such an enjoyable time, we look forward to welcoming you back to the hotel very soon.

Kind Regards

Ruwan Peiris
General Manager
Novotel Sydney on Darling Harbour

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,089 - 2,095 of 4,687 reviews

Reviewed 8 July 2014

The hotel was in an excellent location, right at Darling Harbour, which allowed easy access to everything we wanted to see and do. The room was quite large and very clean. The fittings were stylish and the view was fine. We had the cheaper double room so didn't look out onto Darling Harbour. The reception staff, bell boy, cleaners were very friendly and our room was available when we arrived at noon. However, we were extremely disappointed with the room service. We decided to order in for our night meal. We ordered a burger with fries and a child's steak with vegetables. Both meals were predictably expensive, but very mediocre. Although it was only just after 5pm, the meal took an hour to come. We requested BBQ sauce which was missing from the meal. We were told it would be brought when they returned with my change...this took 1/2 hour to come but still no BBQ sauce. There was no receipt so I rang and it arrived 15 minutes later ...with the BBQ sauce. It's the little things like this lack of care that influence where I stay..

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
2  Thank ompaloopa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSydneyDHH, General Manager at Novotel Sydney on Darling Harbour, responded to this reviewResponded 9 July 2014

Dear Ompaloopa

Thank you for taking the time to provide us with feedback, Whilst your stay should of been enjoyable, I am sorry to read that your stay did not meet your expectations and for this I truly apologize.

I will also share your comments with our Executive Chef, as it allows us to improve on the concerns you have raised providing future guests with a high quality product that the Novotel brand is renowned for.

Ompaloopa I appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Kind Regards

Ruwan Peiris
General Manager
Novotel Sydney on Darling Harbour

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2014

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank David T
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
NovotelSydneyDHH, General Manager at Novotel Sydney on Darling Harbour, responded to this reviewResponded 9 July 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 6 July 2014

Stayed in this Hotel early June for 5 nights, from front desk, management, concierge to cleaning, not a complaint, I would recommend this hotel to anyone, bonus is its great location. We did a few tours and were picked up from the Hotel as its so central. Information in regard to tours, excursions etc. are at hand, and the staff provided valuable tips. The walk to Circular Quay took us 20 mins, you don't need a GPS as there are plenty of direction signs. Whilst not touted to much, the Maritime museum is really good value. Eating out was great as Darling Harbour has plenty of restaurants, during the week most have a happy hour which works out as good value.

Room Tip: Harbour view is a bonus!
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  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Sean207
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSydneyDHH, General Manager at Novotel Sydney on Darling Harbour, responded to this reviewResponded 6 July 2014

Dear Sean

Thank you for taking the time to provide us with feedback. It is always great to read such positive reviews. We hope to see you again very soon for what I am sure will be another pleasant stay.

Kind Regards

Ruwan Peiris
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2014

Me and my daughter had a wonderful time staying at Novotel Sydney...spacious room...excellent location...friendly staff...the best part....specially for children's....Wii at Hotel Lobby...Everything for Everyone under one roof...

Stayed: June 2014, travelled with family
Thank Sabhayani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSydneyDHH, General Manager at Novotel Sydney on Darling Harbour, responded to this reviewResponded 6 July 2014

Dear Sabhayani

I am glad to read you and your daughter had a wonderful time. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Please feel free to contact us directly if we can be of any further assistance or “LIKE” our Facebook page to see what else is happening within our hotel.

We thank you for choosing to stay with us and we hope your next visit will be another
memorable stay.

Kind Regards
Ruwan Peiris
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2014

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank npkiwi
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
NovotelSydneyDHH, General Manager at Novotel Sydney on Darling Harbour, responded to this reviewResponded 6 July 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 4 July 2014

We stayed for two nights. We were pleasantly surprised to be upgraded even though we had chosen a room with harbour views the upgrade was wonderful. Staff were friendly, helpful and welcoming. We had the full breakfast, probably not one of the best ones we've ever had but it wasn't the most expensive either, still had a variety but the focus was probably more on volume. Hotel was busy on the days we stayed with a cr

Stayed: July 2014, travelled with family
1  Thank Lisa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSydneyDHH, General Manager at Novotel Sydney on Darling Harbour, responded to this reviewResponded 9 July 2014

Dear Lisa

Thank you for choosing to stay at Novotel Sydney on Darling Harbour and taking the time to provide us with feedback.

I am glad to read you and your family enjoyed your stay and found our staff to be friendly, welcoming and helpful.

Please feel free to contact us directly if we can be of any further assistance or “LIKE” our Facebook page to see what else is happening within our hotel and we hope your next visit will be memorable stay.

Kind Regards
Ruwan Peiris
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Sydney on Darling Harbour

Address: 100 Murray Street | Darling Harbour, Pyrmont, Sydney, New South Wales 2009, Australia
Phone Number:
Region: Australia > New South Wales > Sydney > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Sydney
#19 Family Hotel in Sydney
#37 Business Hotel in Sydney
#38 Romantic Hotel in Sydney
#65 Luxury Hotel in Sydney
Price Range: £127 - £294 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Novotel Sydney on Darling Harbour 4.5*
Number of rooms: 525
Official Description (provided by the hotel):
Enjoy a warm welcome and stunning view of Darling Harbour and the city skyline at the Novotel Sydney on Darling Harbour, proudly located in one of the world's great waterfront destinations. Connected via undercover walkway to Harbourside Shopping Centre, you can walk right outside our doors to an array of restaurants and clubs along with Sydney's premier attractions. Venture over to Sydney City and Darling Harbour, pay a visit to Sydney Opera House and Sydney Harbour Bridge, get up close and personal with a Koala at WILD LIFE Sydney Zoo, walk under water at SEA LIFE Sydney Aquarium or experience world-renowned exhibits at Powerhouse and National Maritime Museums. Modern and comfortable, the hotel provides a variety of facilities and services all for our guests' well being - Business Centre, 24-hour room service, The Ternary - our brand new restaurant offering Asian & Grill Kitchens along with a Wine Bar & Charcuterie and great recreational facilities including swimming pool, gymnasium and an outdoor tennis court. From our convenient and comfortable accommodations to a myriad of free entertainment and festivals in the precinct, embrace the vibrancy of Sydney at Novotel Sydney on Darling Harbour. ... more   less 
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Also Known As:
Novotel Sydney On Darling Harbour Hotel Sydney
Novetel Sydney
Accor Sydney On Darling Harbour
Sydney Novotel
Darling Harbour Novotel

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