We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Hot Water was AWOL”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Novotel Sydney on Darling Harbour
Ranked #72 of 178 Hotels in Sydney
GreenLeadersSilver level
Reviewed 28 July 2014

We stayed 2 nights with Harbour View.

We had a lovely room, however, the shower would havd had to have been the most unsatisfying experience. Not only did you feel the need to run around to find the water but it was, luke warm on full. In addition we had a hole in our sheets on the second night. Finally, paying $45 a day for parking and then not be able to park there is a bit of a let down.

Lovely hotel but don't think ill be paying over $500 to stay again.

  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank Melanie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSydneyDHH, General Manager at Novotel Sydney on Darling Harbour, responded to this reviewResponded 29 July 2014

Dear Melanie

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.

I’m sorry to read of your disappointment in regards to our car parking facility. Please rest assured that we do our best to ensure that our prices remain competitive within the Sydney CBD and our packages are reviewed on a regular basis to make certain we cater to our guest needs.

I will also share your Hot water comments with our Chief Engineer to express your disappointment. However I can reassure we have located the issue and put in place practices that will prevent any future recurrences.

I am glad to read that despite your inconveniences you did enjoy your stay. Please feel free to contact us directly if we can be of any further assistance or “LIKE” our Facebook page to see what else is happening within our hotel. We hope your next visit will be a more memorable stay.

Kind Regards

Ruwan Peiris
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (4,469)
There are newer reviews for Novotel Sydney on Darling Harbour
See the most recent reviews
Traveller rating
Traveller type
Time of year
Language
  • More languages

1,834 - 1,840 of 4,469 reviews

Reviewed 27 July 2014

Stayed two nights Check in was ok but rooms not ready on check in plus rooms were meant to be next to each other or very close by and this was not the case, As we had a special 50th and that did not happen my points not put on my Accor Membership. Shower hot water needs fixing only had it on hot tap only and was only warm. Our room had a connecting door to some one else's room and you could hear every word and noise all afternoon and night so ask for a room with out a connecting door. Lost sleep and could not hear our tv. Staff friendly on ground floor and always had a smile. Breakfast was good but very squashed in with renovations and could not pay on way in as eftpos machine run out of paper stood waiting for 15min for a new roll the rest of my party had already gone in and were eating. Apart from these issues would stay again but would expect better. Friends room was great they had hot water and a larger room as they have a paid for membership.

Room Tip: One with no connecting door unless u know the people. Try for a Harbour View
  • Stayed: July 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank Strongl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSydneyDHH, General Manager at Novotel Sydney on Darling Harbour, responded to this reviewResponded 27 July 2014

Dear Strongl

We appreciate you taking the time to tell us about your experience whilst here at Novotel Sydney on Darling Harbour.

I have passed your comments onto our Executive Housekeeper in regards to hot water and noise. I apologize as this caused some inconvenience whilst in house but we are currently working on effective procedures to minimize these impacts during peak periods.

We appreciate your understanding in regards to the renovations currently taking place within the hotel. Whilst this may cause some inconvenience initially, we can reassure the finished product will be seen as a leader for the Novotel brand providing our guests with a different and unique experience upon their next visit.

Strongl please feel free to contact us directly if we can be of any further assistance or “LIKE” our Facebook page to see what else is happening within our hotel.

We are glad you enjoyed your stay with us we hope your next visit will be another memorable stay.

Kind Regards

Ruwan Peiris
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2014 via mobile

Awesome staff! Probably one of the best teams working in this industry. They were all very welcome and extremely helpful.
The hotel rooms are nice and have a great view of Darling Harbour.
Let down for me was the unstable Internet connection that didn't get better even when we changed rooms (I needed WiFi for work), I also ordered fries from room service and half of it had been refried I have worked in a kitchen many years ago so knew they were old.
Other than that it is a nice place to stay, great location and close to everything especially Crinitis restaurant in the mall downstairs.
Keep up the great staff training it's obviously paying off.

Stayed: July 2014, travelled with friends
Thank Bobbaylopez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSydneyDHH, General Manager at Novotel Sydney on Darling Harbour, responded to this reviewResponded 27 July 2014

Dear Cara

Thank you for choosing to stay at Novotel Sydney on Darling Harbour and taking the time to provide us with feedback.

I will be sure to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

I will also share your comments with our Executive Chef, as it allows us to improve on the concerns you have raised providing future guests with a high quality product that the Novotel brand is renowned for.

Thank you for your feedback in regards to hotel WIFI. We understand the need for WIFI when travelling however are restricted in service and cost provided. Nonetheless, we are currently reviewing our options with our provider and trust a solution will be reached that will help alleviate the cost and provide a more efficient service.

Cara please feel free to contact us directly if we can be of any further assistance or “LIKE” our Facebook page to see what else is happening within our hotel.

We are glad you enjoyed your stay with us we hope your next visit will be another memorable stay.

Kind Regards

Ruwan Peiris
General Manager
Novotel Sydney on Darling Harbour

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2014

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Zaygette
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
NovotelSydneyDHH, General Manager at Novotel Sydney on Darling Harbour, responded to this reviewResponded 27 July 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 24 July 2014

The Novotel is not cheap and the price in no way matches the experience:
- The service staff were generally courteous which is a plus
- I work in an internet company and found the WiFi signal to be cripplingly slow and the signal was extremely weak. It dropped all the time. After one night I asked to move to another room with a better signal - the hotel obliged and moved me nearer to the elevators which would apparently have a better signal, but it was just as bad.
- The are very few power outlets which is a real pain
- The bathroom experience is outdated, small sinks, very poor water pressure in the shower
- The decor is old and outdated

Overall, I would not recommend staying here. I will not be returning

  • Stayed: July 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Bambos K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSydneyDHH, General Manager at Novotel Sydney on Darling Harbour, responded to this reviewResponded 27 July 2014

Dear Bambos K

Thank you for taking the time to provide us with feedback, Whilst your stay should of been enjoyable, I am sorry to read that your stay did not meet your expectations and for this I truly apologize.

I am sorry to read your disappointment in regards to hotel WIFI. We understand the need for WIFI when travelling however are restricted in service and cost provided. Nonetheless, we are currently reviewing our options with our provider and trust a solution will be reached that will help alleviate the cost and provide a more efficient service.

Thank you for sharing your feedback in regards to the hotels Ambiance and décor. I am a pleased to inform you that we are currently working towards new and fresh ideas that l trust will restore the look and feel of the hotel.

However despite the inconvenience we have caused you during your stay I am glad to read that our staff were attentive and helpful in trying to alleviate the issues and I will be sure to pass your comments onto them.

Bambos K please rest assured that we are taking the appropriate measures to prevent future occurrence and I appreciate you sharing your concerns, it is our hope that you will give us the opportunity to better serve you in the near future.

Kind Regards

Ruwan Peiris
General Manager
Novotel Sydney on Darling Harbour

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2014

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Karen L
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
NovotelSydneyDHH, General Manager at Novotel Sydney on Darling Harbour, responded to this reviewResponded 25 July 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 23 July 2014

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank pocket-dynamo
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
NovotelSydneyDHH, General Manager at Novotel Sydney on Darling Harbour, responded to this reviewResponded 25 July 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Hotels you might also like...
Travellers also viewed these Sydney hotels
Central Business District
Ibis Sydney Darling Harbour
Central Business District
PARKROYAL Darling Harbour Sydney
Central Business District
Ovolo 1888 Darling Harbour
Show Prices
Show Prices
Show Prices
Central Business District
Adina Apartment Hotel Sydney Darling Harbour
Central Business District
Hyatt Regency Sydney
Hyatt Regency Sydney
#70 of 178 in Sydney
988 reviews
Show Prices
Show Prices
Show Prices

Been to Novotel Sydney on Darling Harbour? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Novotel Sydney on Darling Harbour

Address: 100 Murray Street | Darling Harbour, Pyrmont, Sydney, New South Wales 2009, Australia
Phone Number:
Region: Australia > New South Wales > Sydney > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Sydney
#23 Family Hotel in Sydney
#37 Business Hotel in Sydney
#38 Romantic Hotel in Sydney
#64 Luxury Hotel in Sydney
Price Range: £137 - £303 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Novotel Sydney on Darling Harbour 4.5*
Number of rooms: 525
Official Description (provided by the hotel):
Enjoy a warm welcome and stunning view of Darling Harbour and the city skyline at the Novotel Sydney on Darling Harbour, proudly located in one of the world's great waterfront destinations. Connected via undercover walkway to Harbourside Shopping Centre, you can walk right outside our doors to an array of restaurants and clubs along with Sydney's premier attractions. Venture over to Sydney City and Darling Harbour, pay a visit to Sydney Opera House and Sydney Harbour Bridge, get up close and personal with a Koala at WILD LIFE Sydney Zoo, walk under water at SEA LIFE Sydney Aquarium or experience world-renowned exhibits at Powerhouse and National Maritime Museums. Modern and comfortable, the hotel provides a variety of facilities and services all for our guests' well being - Business Centre, 24-hour room service, The Ternary - our brand new restaurant offering Asian & Grill Kitchens along with a Wine Bar & Charcuterie and great recreational facilities including swimming pool, gymnasium and an outdoor tennis court. From our convenient and comfortable accommodations to a myriad of free entertainment and festivals in the precinct, embrace the vibrancy of Sydney at Novotel Sydney on Darling Harbour. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Southall Travel, Expedia, Ctrip TA, Hotels.com, TripOnline SA, Agoda, Ebookers, Cancelon, Evoline ltd, HotelQuickly, 5viajes2012 S.L. and getaroom.com so you can book your Novotel Sydney on Darling Harbour reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Sydney On Darling Harbour Hotel Sydney
Novetel Sydney
Accor Sydney On Darling Harbour
Sydney Novotel
Darling Harbour Novotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing