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Reviews (4,865)
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All reviewsdarling harbourgreat locationlight railmaritime museumexecutive roomaccor memberstar casinotwo double bedsbuffet breakfastan upgradeeasy accesspublic transportopera housemonorailtennisconventionpyrmont
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Reviewed 4 weeks ago

Loved the hotel. The receptionist was very pleasant and welcoming and asked whether we would be happy a few moments so that we could be allocated a room on one of the newly refurbished floors. Location is great and enjoyed a couple of meals in the restaurant as well. Could not fault the stay.

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank marylee_59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSydneyDHH, General Manager at Novotel Sydney on Darling Harbour, responded to this reviewResponded 3 weeks ago

Dear marylee_59,

We very much appreciate your comments regarding your stay at the Novotel Sydney on Darling Harbour. It is always a pleasure to receive feedback; and i am glad to read you loved our new rooms!

We hope your next visit will be as pleasant as the previous one.

Kind Regards,
Richard Holt
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Family of 4 and we spoilt ourselves by staying here, before picking up our new caravan and venturing off, we had a free room upgrade over looking the harbour! Loved the room and facilities. Easy access to harbourside shopping centre, we ventured down and got ourselves some dinner and did a spot of shopping. Staff were excellent, very welcoming and professional. Parking secure, but a little expensive. Breakfast was to die for, and lovely views from our table!

  • Stayed: May 2018, travelled with family
    • Rooms
    • Service
Thank EPD1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSydneyDHH, General Manager at Novotel Sydney on Darling Harbour, responded to this reviewResponded 3 weeks ago

Dear EPD1979,

Thank you for choosing to stay at Novotel Sydney Darling Harbour and taking the time to provide us with feedback.

We do hope you enjoyed your stay and we hope your next visit will be another memorable stay.

Kind Regards,
Richard Holt
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Get check in early in the morning which is great special been on the midnight flight and then have to attended training in the morning so I can refresh myself before for training.
but a little bit disappointed of the room was not what I had booked Superior Room 1 Queen Bed City Skyline View and high-end facilities with a daybed sofa and City Skyline views. but I did not think the room I been given is what it say not that it make much difference but that's to me is not right. other then that everything okay.

  • Stayed: June 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank payrollofficer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSydneyDHH, General Manager at Novotel Sydney on Darling Harbour, responded to this reviewResponded 4 weeks ago

Dear payrollofficer,

Thank you for choosing to stay at Novotel Sydney Darling Harbour and taking the time to provide us with feedback.

I will share your comments with our Executive Housekeeper as it allows us to improve on the concerns you have raised, providing future guests with a high quality product Novotel is renowned for.

We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Kind Regards,
Richard Holt
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Like others the location is perfect .
The rooms are a little dated and we need a few things to be fixed but this was done with ease.
We had a issue a terrible smell in our room which made our eyes water when we returned from a day out , all the staff members who came to check agreed .These things happen but all we wanted to do was relax before going out for the evening .
We had to vacate our room and walk around the city to get fresh air . It was concerning not to know were the fumes were coming from .
The real draw card for this hotel is it’s staff ...they are awesome. We both work in the service industry and appreciate the effort the whole team made to be welcoming .
Can’t praise them enough .
Breakfast package was worth including...there is something for everyone .
Dinner started off with very flavoursome entrees but the main lack the same impact . All mains are serviced with the same accompanying vegetables of spinach and potatoes. My husbands steak was cooked well but my bugs were very smoky and over cook for my taste .
We would stay again but more for the location and the amazing staff rather than the rooms themselves.

Stayed: June 2018, travelled as a couple
Thank ronikim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSydneyDHH, General Manager at Novotel Sydney on Darling Harbour, responded to this reviewResponded 4 weeks ago

Dear ronikim,

Thank you for choosing to stay at Novotel Sydney Darling Harbour and taking the time to provide us with feedback.

I will share your comments with our team, we always encourage our guests to provide feedback as it allows us to continuously strive to provide superior service and take appropriate measures in those areas of concern. Ensuring future guests are provided the high quality product Novotel is renowned for.

We do hope you enjoyed your stay and we hope your next visit will be another memorable stay.

Kind Regards,
Richard Holt
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

The rooms aren’t great, so for that price you could try Hyatt or may be another Property. Location is good coz it’s connected via a tunnel to a mall and further down to Darling Harbour. Staff is friendly, specially the Assistant Manager Ms Laura Beck she was quite helpful and friendly and did upgrade our room. Breakfast spread is good. Housekeeping staff doesn’t do their job properly though, guess when it comes to vacuuming the floor in the room they just don’t do it.

Stayed: June 2018, travelled with family
1  Thank CPSB78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSydneyDHH, General Manager at Novotel Sydney on Darling Harbour, responded to this reviewResponded 4 weeks ago

Dear CPSB78,

We very much appreciate your comments regarding your stay at the Novotel Sydney on Darling Harbour.

I will share your comments with our team especially Laura. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Kind Regards,
Richard Holt
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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