A weekend in Sydney for my wife’s birthday was made all the more perfect by our staying at the Sydney Park Hyatt. We had stayed here many years ago and whilst we had found it very comfortable, we had no lasting memories of anything outstanding in the service area. Not so this time! Quite the opposite, in fact. We will remember this stay at the Park Hyatt for a very long time, if not for ever. What a revelation for Australian five-star hospitality! Nothing, simply NOTHING, was too much trouble for a team of professional, dedicated and, most importantly, extremely pleasant staff.
From my very first contact with the hotel reservations (I called the hotel directly) I was treated with respect and with understanding for my plans. When I stated cautiously that I would consider the discounted rate they offered me, and get back to them, the reservation staff member offered to hold the room for me. I did not have to ask…
On our arrival at Sydney airport I called to ask if we might be able to check in 2 hours early. Not a problem. The room was ready. On check-in, we were treated with the same level of respect and professionalism. The front desk staff were expecting us. Everything was ready. After a very efficient check-in process (including asking us about any transport arrangement they might pre-book for us on our departure) we were given an unexpected, but very welcome, brief familiarisation of the ground floor bar and lounge areas. We were then taken to our room, by the same very pleasant young lady, who went through the same process for the room amenities. Our luggage arrived shortly after with an equally professional young porter who made the requisite small talk enquiring about the length and purpose of our visit etc. Upon learning that it was for my wife’s birthday he offered complimentary Champagne and strawberries. … (No doubt ‘standard’ procedure, but done VERY well…)
And on it went….. When I needed a HDI cable to connect my laptop to the TV (and the one already provided in the room was not suitable) the attending staff member took the time to ensure that all was working before she left. This was indicative of the staff attitude here. No rush. Intent on delivering the particular service required... On every occasion, whether it was room service, or enquiries about booking a taxi to the Opera House, ALL necessary time was given to ensure that we were being completely looked after, and that we did not need ‘anything else’. Such a revelation and such an overwhelmingly pleasant experience!
It goes without saying that this is probably the best located hotel in Sydney. Its ambiance and its views make it a simply wonderful place to stay. But none of that takes any effort. What does take effort is the provision of such service. It takes a strong sense of dedication and professionalism to consistently provide this extra-ordinarily high level of service – at all times friendly, yet superbly respectful.
This is an expensive hotel. For the money you pay, you want something extra. You get it here. Clearly different……
- Official Description (provided by the hotel):
- Seated majestically on one of the world’s most beautiful harbors, Park Hyatt Sydney perfectly personifies contemporary harbourside luxury with its coveted location between the iconic Sydney Opera House and Harbour Bridge. Reminiscent of an exclusive harbourside residence, Park Hyatt Sydney offers intimate surrounds with architecture, art and design that reflect the Australian landscape. Highlights include 155 spacious guestrooms and suites with contemporary interiors and floor-to-ceiling glass doors that open to private balconies; 24-hour butler service; and a day spa with rooftop pool and sundeck. The hotel’s dedicated team of butlers provide for an unparalleled guest experience with around-the-clock discreet, personalised service for all hotel guests. Eleven luxuriously appointed suites, including the exclusive Sydney Suite, offer one and two bedroom suite options ideal for the most discerning traveller. Park Hyatt Sydney’s restaurant and bar offer a quintessentially Sydney dining experience, whilst The Living Room provides guests with a comfortable and elegant setting to enjoy refreshments throughout the day. The Spa at Park Hyatt Sydney offers the ultimate in beauty and body treatments, with a selection of spa rituals tailored to individual needs and preferences. A relaxation room, aromatherapy steam room, sauna and pool complete the tranquil pampering experience. ... more less
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- Also Known As:
- Park Hyatt Sydney Hotel Sydney
- Hyatt Sydney
- Sydney Hyatt