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“Couldn't be better” 5 of 5 bubbles
Review of Pullman Quay Grand Sydney Harbour

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Pullman Quay Grand Sydney Harbour
Ranked #12 of 179 Hotels in Sydney
Certificate of Excellence
Australia
Level Contributor
213 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
“Couldn't be better”
5 of 5 bubbles Reviewed 15 April 2014

We stayed here for 5 nights with 6 people and absolutely loved it. The front desk staff were exceptional and could not help enough. The two bedroom suite we had was huge and had a fantastic view over the water of Circular Quay, directly out to the harbor bridge.
We highly recommend this hotel, whilst not cheap it is incredible and the location is perfect.

Room Tip: Ask for water views and join the Accor club first, it can save you heaps.
See more room tips
  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Aussie_Traveller38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne T, General Manager at Pullman Quay Grand Sydney Harbour, responded to this review, 16 April 2014
Dear Aussie_Traveller38,

Thank you for your kind review!

I am so glad you had an incredible stay with us and found our staff to be exceptionally helpful.

I would love to welcome you back again,

Warmest regards,
Wayne T
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,337 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (408)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Brisbane, Australia
Level Contributor
5 reviews
5 of 5 bubbles Reviewed 14 April 2014

Our suite was spacious with a great view over Circular Quay to the Cruise Ship terminal and Sydney Harbour Bridge. The kitchen was well equipped and bathroom was large and clean. Would definitely recommend as a great option in a great location in the heart of it all.

  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Pullmanhotels.com

Helpful?
Thank LiverROAR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne T, General Manager at Pullman Quay Grand Sydney Harbour, responded to this review, 16 April 2014
Dear LiverROAR,

Thank you so much for taking the time to review our hotel after your recent stay with us.

I am so thrilled you enjoyed your stay and found our suites and location perfectly suited to your family's travels.

Looking forward to welcoming you back again.

Warmest regards,

Wayne T
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Airlie Beach, Australia
Level Contributor
150 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 8 April 2014

Stayed at the Pullman Quay Grand for four days. Couldn't fault the service, rooms or hotel. Situated right on circular quay, ferries, bus, and train service are only a few footsteps away. Would recommend highly!

  • Stayed April 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Aeslehc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne T, General Manager at Pullman Quay Grand Sydney Harbour, responded to this review, 9 April 2014
Dear Aeslehc,

Thank you for taking the time to review your experience with us at the hotel.
Your high recommendation is so valued and appreciated!

Looking forward to welcoming you back in the future.

Warmest regards,

Wayne T
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
IRELAND
Level Contributor
43 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 8 April 2014

My first time visiting Sydney and this location must be the best,it is just what it says not like some hotel giving wrong information on location.Just go out one door and you are straight onto Circular Quay and all the ferrys and train station.Out other entrance and you are on to the Botanic Gardens.The staff could not be more helpful at check in,and what a bedroom,it is more like a 5 star appartment with everything inc full kitchen,washing machine dryer very handy for catching up on some washing when on go.The bedroom ,Living and Bathroom were up to same standard with free newspaper every morning.I use Pullman Hotels a lot but this must be the best of all so far.The bar has a fantastic view of Circular Quay just looking down on it and Opera House and again the staff here welcoming.

Room Tip: I got a standard room facing Botanic Gardens which was great and no problem with noise.
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  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SAMSCROSS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne T, General Manager at Pullman Quay Grand Sydney Harbour, responded to this review, 9 April 2014
Dear SAMSCROSS,

Thank you so much for your review!
I am so glad you were warmly welcomed to Sydney and our hotel.

I am delighted you found our suites to have everything you needed to make you feel comfortable whilst travelling to Sydney for the very first time!

For a first trip to Sydney, you certainly could not have picked a better location!
World Heritage listed icons right outside your doorstep!

Once again, I am so glad you were warmly welcomed to the hotel and we would love to welcome you back again!

Kind regards,

Wayne T
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canberra
Level Contributor
48 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 4 April 2014

For so long we have looked for a hotel in Sydney which is inviting, comfortable and well positioned. The Pullman Grand Quay are all of those, and more.
The views are fabulous, the rooms are large, fully fitted with everything you could ever need (including laundry and Nespresso machine) and ultra clean. And even one of my greatest bugbears, noise, has been addressed. The only noise you'll hear is the ferries 'toot' as they back away from the wharf, but even then, it is not intrusive. We heard absolutely nothing from the adjacent rooms!
To say that the staff are 'nice' is a complete understatement. Reception, with the wonderful Justine, was a breeze. She is professional, very well groomed, extremely polite and truly wants to be of service to guests. A complete joy to deal with.
Requesting room service we met the terrific Raju. An immigrant from Nepal, he very likeable and is just like Justine - truly professional and there to serve. In fact, speaking of room service, try the seafood platter in your room or on your balcony and admire the view whilst dining.
We availed ourselves of the bar on three occasions during our six day stay and felt completely at-ease and comfortable. The drinks and snacks were top quality, the staff friendly and accommodating....and the people watching (down below) kept us amused for hours.
I feel that others have made enough comments on the apartments, fittings, beds, etc. so I won't take any more of your time, other than to say, you will not find a better establishment in which to stay, in Sydney.

Room Tip: High floor, overlooking Circular Quay and the Bridge - if you can afford it, a corner suite (2 b/r...
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  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Travellersfriend58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne T, General Manager at Pullman Quay Grand Sydney Harbour, responded to this review, 8 April 2014
Dear Travellersfriend58,

I would like to sincerely thank you for taking the time to compose such an extensive, insightful and incredibly affirming review on all aspects of your experience with us at the hotel.
It is certainly one of our greatest pleasures to be able to accommodate you in the friendly and professional way you deserve.

I'll have you know, I have passed on your kind comments to our wonderful staff, Justine and Raju in particular, with great gratitude. I am so thankful our staff created the experience for you we aim to achieve with all of our guests.

We so value your high recommendation of the hotel and would love to welcome you back again!

Warmest regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
turks and caicos
Level Contributor
42 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed 2 April 2014

Pullman Quay Grand Hotel is an excellent hotel for a variety of reasons: It is located conveniently to the train station and ferry pier. You can travel effortlessly to and from the airport and beyond the city boundaries on a picturesque ferry ride. Rooms have a view of the opera house and water or the botanical gardens.

Highlights of the rooms include balconies with sliding glass doors and separate bedrooms. there is a washer and dryer in the room as well as a full functional kitchen. the room service is prompt and upbeat, however, the menu seemed a bit limited. my reservation, however, included a complimentary breakfast in the dining room. the dining room has a splendid view and lovely menu and service.

the indoor swimming pool with hot tube and sauna is not to be missed. it has an open air resting area overlooking the harbor. its a delightful respite after a day of sightseeing or a long night of traveling.

Room Tip: one bedroom with view of harbor :).
See more room tips
  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank micheletiffany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne T, General Manager at Pullman Quay Grand Sydney Harbour, responded to this review, 4 April 2014
Dear scubareviewer,

I'd like to thank you for your review on your recent stay with us.
I am so glad you had an excellent stay at the hotel and for more reasons than one!
It is certainly a pleasure to accommodate you with comfortable suites after a long day of sightseeing!

I'd love to welcome you back in the future!

Warmest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pullman Quay Grand Sydney Harbour

Property: Pullman Quay Grand Sydney Harbour
Address: 61 Macquarie Street | East Circular Quay, Sydney, New South Wales 2000, Australia
Region: Australia > New South Wales > Sydney > Central Business District
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Sydney
#3 Family Hotel in Sydney
#12 Business Hotel in Sydney
#12 Luxury Hotel in Sydney
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Pullman Quay Grand Sydney Harbour 5*
Number of rooms: 68
Official Description (provided by the hotel):
5-Star apartment hotel located at the edge of East Circular Quay boasting stunning Sydney Harbour views. This luxurious and boutique hotel features spacious 1 and 2 bedroom suites, Sydney's best Bar by far ECQ, a newly refurbished restaurant on the mezzanine level of the hotel Q Dining, 3 versatile function rooms and superb hotel reacreation facilities. ... more   less 
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Also Known As:
Quay Grand Suites Sydney Hotel Sydney
Quay Grand Hotel Sydney

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