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“Accommodation delight”

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Pullman Quay Grand Sydney Harbour
Ranked #12 of 179 Hotels in Sydney
Certificate of Excellence
Maroochydore, Queensland, Australia
Level 4 Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Accommodation delight”
Reviewed 27 May 2014

The Pullman Grand Quay is on Sydney's Circular Quay and the Royal Botanic Gardens. Service, excellent, room, excellent, amenities, excellent.....Bar and restaurant provided excellent service and quality food overlooking the Quay, simply wonderful.

Room Tip: Try and get a room facing the Quay or if not, above level 5 so you get a view of the gardens and Gov...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 2013JohnD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne T, General Manager at Pullman Quay Grand Sydney Harbour, responded to this review, 28 May 2014
Dear 2013JohnD,

Thank you so much for your review. I am so delighted you and your partner had an excellent stay with us!

I look forward to warmly welcoming you back to Sydney and Pullman Quay Grand Sydney Harbour again soon!

Warmest regards,
Wayne T
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (443)
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English first
Sydney, Australia
Level 4 Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 26 May 2014

We stay at this property often and since Accor took it over there have been many changes. Unfortunately none of the past staff that knew us are there anymore so it has lost the sense of 'coming home' we used to feel. We used to receive a hand written card from the duty manager or hotel general manager - this has not happened our last few visits. Room service standards have dropped- we thought the shorter menu would potentially mean better quality- but unfortunately not- dry, flavourless room service burgers and only half of the meal listed arrived for our daughter- it advertised sandwich and salad but only the sandwich turned up- and as a parent the salad was the most important component - we had to call for the salad. As members of the past hotel management we used to review free wireless- this time we were charged and in this day and age- wireless should be considered a standard inclusion. Housekeeping was a little lacking on this occasion and the last- last time we found an emptied bin with a babies nappy in it and a babies dummy under the bed (our 3year old found it) and this time their were hairs in the bathroom and missing parts to the nespresso machine). Don't get me wrong- we love this hotel for the room facilities and location but it is missing the personal touch we used to receive that made it feel like our Sydney home. We will continue to stay until they go back to the original service style or we find a new 'Sydney home'.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pullmanhotels.com

Helpful?
Thank EatandTravelalot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne T, Front Office Manager at Pullman Quay Grand Sydney Harbour, responded to this review, 29 May 2014
Dear EatandTravelalot,

I'd like to sincerely thank you for taking the time to review the hotel after your recent stay with us and providing us with valuable feedback to ensure we can make Pullman Quay Grand Sydney Harbour your home once again.

I sincerely apologise you were not recognised as being a valued guest of the hotel. Some of the old faces you would have been familiar with have moved on to other opportunities over the past year. Unfortunately, in the time you were here, you may have missed some of the team members you would have known who are still with us.
Our newest team members love to welcome back familiar faces and are looking forward to getting to know you more in future stays.

I would like to invite you to contact me personally to discuss the issues you mentioned so we can aim to create the experience you come to receive. You can email on H8779-FO@accor.com or you are more than welcome to call the hotel directly on (02) 9256 4000.

I look forward to hearing from you and welcoming you back again soon.

Warmest regards,
Raymond George
Front Office Manager
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Sydney Australia
Level 5 Contributor
79 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 21 May 2014

First of all these are not suites as you understand them they are actually apartments. We just had a 3 night stay at the Pullman Quay Grand Sydney Harbour as we had to move out of our building whilst the plumbing was updated. The Pullman is understated luxury very stylishly decorated and the lobby ambience is simple and nice. We booked a 2 bedroom harbour apartment. It was on floor 9 at the end of the corridor room 901. It was almost as big as our apartment at home. The master bed was huge and nicely planned with a view of the Harbour Bridge from the bed and a good wardrobe bathroom configuration for dressing, the second bedroom which we also used was of ample size with its own little balcony and huge wardrobe. Both bathrooms were well appointed and even though ten years old looked stylish with marble and chrome. The kitchen was fully equipped and had an oven, microwave, Nespresso machine (and unlike other reviews here I was told on Check out the pods were free), there was a dishwasher and lots of cupboards with crockery and wine glasses in fact all you would have at home. They even put tiny bottles of fresh milk in the fridge instead of that UHT stuff which was great. The Dining room and lounger we great and we entertained 5 people to dinner one night and no one felt cramped. The views of the Harbour and watching the comings and goings of Circular Quay were endlessly fascinating. One thing you should know is that the balcony off the living area for these end apartments is very small. The service here is great. We needed extra things in the room from housekeeping due to one guest having a mild disability and they obliged each day after the initial asking. We didn't dine at the Restaurant which looked lovely but one of our guest on Tuesday night said it was superb. We did visit the bar a few times and it is very nice to lounge and watch the view and to just chat and drink but again the bar staff are just excellent and really well dressed and have no attitude just want to serve in that stylish way that well run hotels have I guess you might say serve well without pretension or condescension. Room service was great and given the view having room service breakfast makes sense. Its not even expensive you can have the full breakfast continental and hot with pastry, muesli and coffee delivered for $38 but we picked the menu apart and had a la carte breakfast delivered each day with coffee, tea hot chocolate ad food for 3 delivered each morning for about $20 a head! The quality of the food was excellent.
All in all whilst this might seem an expensive option for some, our room was $530 a night. Think about this if you wanted a harbour view 5 star in any other hotel that was in a suite you'd be paying way more than this and in considerable less comfort as a suite is generally just some sort of expanded studio this is an actual apartment. With our room service breakfast we accommodated three adults in great comfort for less that $200 a head per night so I think this would be a great solution for a small group travelling together. Try it you won't be disappointed.

Room Tip: Harbour view rooms have a bit of noise but are way more interesting than the park view rooms but if...
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JJW63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne T, General Manager at Pullman Quay Grand Sydney Harbour, responded to this review, 23 May 2014
Dear JJW63,

My goodness, thank you so kindly for your extensive and beautifully written review!
You have so excellently described every facet of the experience we wish to create for our guests.
I so appreciate and value your review after your stay with us.
I am so thrilled you enjoyed every facet of your stay, from the well-equipped and spacious suites, to the location, dining options and the friendliness of our staff.

Thank you very much for your review and taking the time to deliver it to us.

I look forward to welcoming you back again,

Kindest regards,
Wayne T
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, Australia
Level 5 Contributor
65 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 20 May 2014

Stayed for 3 nights in a harbour view room. The location was the biggest advantage having quick access to circular quay transport. The view was fantastic as was the room setup and facilities. The staff were great, the lifts fast and the pod coffee machine a bonus. Would stay here again on our next trip to sydney.

Room Tip: Spend the money on a harbour view.
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LeeDean2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne T, General Manager at Pullman Quay Grand Sydney Harbour, responded to this review, 23 May 2014
Dear LeeDean2013,

I am so pleased you had a great stay for your 3 nights in Sydney.
Such a great location convenient for Sydney's best attractions and restaurants and a comfortable with a well-equipped suite for you to relax after a big day.

I am so looking forward to welcoming you back again for your next trip.
I trust you made it home to Adelaide safely.

Warmest regards,
Wayne T
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
Level 4 Contributor
36 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 19 May 2014 via mobile

The views and location could not be better. Everyone has to get over the fact that Australia is expensive. Saving yourself a hundred dollars is not worth it to stay out of the CBD, or Harbour area. This hotel could not be better located and a great staff to top it all off. Does the room have a few bumps and bruises..sure...but it is lovely, has everything you need and could not ask for more. Trust me...it is worth every penny.

Stayed May 2014, travelled with family
Helpful?
Thank Sheltiegal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne T, General Manager at Pullman Quay Grand Sydney Harbour, responded to this review, 23 May 2014
Dear Sheltiegal,

I would like to thank you for taking the time to review our hotel after what I assume was a tour of Australia with your family.
You are so very right about our location. Especially when travelling from overseas, it is such an outstanding location right in the heart of the excitement of Sydney.

I trust you and your family enjoyed the rest of your travels.

Best wishes,
Wayne T
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pullman Quay Grand Sydney Harbour

Property: Pullman Quay Grand Sydney Harbour
Address: 61 Macquarie Street | East Circular Quay, Sydney, New South Wales 2000, Australia
Region: Australia > New South Wales > Sydney
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Sydney
#3 Family Hotel in Sydney
#12 Business Hotel in Sydney
#12 Luxury Hotel in Sydney
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Pullman Quay Grand Sydney Harbour 5*
Number of rooms: 68
Official Description (provided by the hotel):
5-Star apartment hotel located at the edge of East Circular Quay boasting stunning Sydney Harbour views. This luxurious and boutique hotel features spacious 1 and 2 bedroom suites, Sydney's best Bar by far ECQ, a newly refurbished restaurant on the mezzanine level of the hotel Q Dining, 3 versatile function rooms and superb hotel reacreation facilities. ... more   less 
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Also Known As:
Quay Grand Suites Sydney Hotel Sydney
Quay Grand Hotel Sydney

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