The Pullman has stiff competition around Circular Quay, and I'm sorry to say that it fell short in almost every way.
The hotel is workmanlike. The decor is tired and could do with a refresh. The ventilation system in my room was so loud that it sounded like a waterfall or shower running -- I turned it off.
I needed to take antihistamines immediately upon walking into the room -- I have dust and dust mite allergies, which were aggravated just by sitting on the couch. This added to my impression of the room as a bit run-down. The fridge door had to be slammed shut and then held closed for a minute, otherwise it would beep incessantly. Housekeeping left the fridge beeping every day.
Check in and check out were smooth but service very pointedly not 5-star as bored staff prioritised chatting amongst themselves.
Breakfast was the worst hotel breakfast I have ever eaten: poached eggs were very wet and tasted strongly of vinegar, scrambled eggs were an atrocious congealed mess of half dry omelette and half stringy goo. The lady at the table next to me requested well done eggs and received runny eggs. She could not eat her bacon as it had all been burned. Service was inconsistent -- I received green tea in a pot one day, and a green tea bag in a mug the next morning. The one nice touch is a small "amuse-bouche" -- one day a tiny pot of yoghurt, the next a small container of bircher muesli.
This a complaint common to almost all hotels these days that have iPod docks: they use the old connector that was retired in 2012.
In the end, the hotel room was just a place to stay. It added nothing to my trip to Sydney, and was certainly not a highlight of my trip.
- Official Description (provided by the hotel):
- 5-Star apartment hotel located at the edge of East Circular Quay boasting stunning Sydney Harbour views. This luxurious and boutique hotel features spacious 1 and 2 bedroom suites, Sydney's best Bar by far ECQ, a newly refurbished restaurant on the mezzanine level of the hotel Q Dining, 3 versatile function rooms and superb hotel reacreation facilities. ... more less
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- Also Known As:
- Quay Grand Suites Sydney Hotel Sydney
- Quay Grand Hotel Sydney