We recently stayed here. The location is wonderful as you have close access to ferry, train and bus services. It is of course, near the Opera House and rooms on the quay side have views of the Harbour Bridge. The apartments themselves are spacious and comfortable. However, they are quite noisy because of the freeway nearby, the trains coming and going from early in the morning and also the ferries. Check in and out were fine but the staff reception staff are occasionally competent but not attentive and are slow to provide service. The housekeeping staff however, were great! The cost of internet is exorbitant at $27 a day and requires a cable in order to access it - good luck if you can then figure out HOW to access it!! Wifi is supposedly free for half an hour a day but is not accessible because the signal is too weak to connect. This is ridiculous for a supposedly 5 star hotel. Considering what you are paying per night the internet should be free.The movie selection is very limited and not up to date at all. It also costs $17 to view a movie. The mini bar costs $19 for a gin before you add a mixer! There are only 2 lifts to service the entire building. This is totally inadequate for the number of apartments in the building. You really need to allow plenty of time to have a lift respond. We had stayed in seven 5 star hotels overseas in the few weeks prior to staying at The Pullman Quay. This is the only hotel that did not provide free wifi and did not live up to expectations. It was also the most expensive one. It's such a shame as it is in a great location, but the guest always feel as though they are constantly being gouged for extra money when paying a large amount of money in the first pace to stay there. Very disappointing.
- Official Description (provided by the hotel):
- 5-Star apartment hotel located at the edge of East Circular Quay boasting stunning Sydney Harbour views. This luxurious and boutique hotel features spacious 1 and 2 bedroom suites, Sydney's best Bar by far ECQ, a newly refurbished restaurant on the mezzanine level of the hotel Q Dining, 3 versatile function rooms and superb hotel reacreation facilities. ... more less
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- Also Known As:
- Quay Grand Suites Sydney Hotel Sydney
- Quay Grand Hotel Sydney