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“Fantastic suites!”

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Quay West Suites Sydney
Ranked #21 of 174 Hotels in Sydney
Certificate of Excellence
Surbiton, United Kingdom
Level Contributor
37 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Fantastic suites!”
4 of 5 bubbles Reviewed 9 December 2013

we stayed 6 nights in a one bedroomed suite on 20th floor with the most amazing views of the harbour.
Suite was really well stocked with catering equipment, even free tea and coffee!
clean and tidy. All staff were very friendly and made our stay worth while.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TONYBW-W10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMKylie, General Manager at Quay West Suites Sydney, responded to this review, 18 December 2013
Dear TonyBW-W-W10,

I was delighted to read your comments and I thank you for taking the time to share your feedback.

I hope you enjoyed exploring Sydney and we look forward to welcoming you back to the hotel in the near future.

Warm regards
Kylie Ashwood
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,243 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (366)
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Hobart
Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 7 December 2013

Quay West is a hotel that goes the extra yard. We had a two bedroom apartment with views overlooking the harbour bridge and opera house. We were on the 19th floor and looking out at the view was an absolute joy. It is a short walk to Circular Quay and a ferry to Manly for dinner. We were upgraded on this occasion and I cannot thank the staff enough for making our stay in Sydney special.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PeterHobart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMKylie, General Manager at Quay West Suites Sydney, responded to this review, 19 December 2013
Dear PeterHobart,

It is with great pleasure that I read your comments regarding your stay at the Quyay West Suites Sydney. I am delighted that your enjoyed your experience and I am most pleased that we lived up to your expectations.

Thank you for sharing your feedback and we look forward to welcoming you back to Quay West in the future.

Warm regards
Kylie Ashwood
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 5 December 2013

I had the pleasure of staying at Quay West for 6 nights at the end of November and can't sing its praises highly enough. Having lost our home, 3 cars, all possessions and 2 treasured pets in the recent bushfires in the Blue Mountains, we needed a break in the City for my 60th birthday. The staff and management were fantastic....from Jeffrey on Concierge duty through to the reception and housekeeping staff and the welcome champagne was a surprise! The location and views were amazing I didn't want to leave! After almost a week of celebration, shopping to replace clothing and some fantastic meals we are now back in the Mountains ready to face the challenges ahead. I would highly recommend Quay West to anyone wanting a luxury stay on Sydney Habour!

Room Tip: Harbour view is the way to go!
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Maggiebell53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMKylie, General Manager at Quay West Suites Sydney, responded to this review, 19 December 2013
Dear Maggiebell53,

Thank you very much for taking the time to write a review of your recent stay with us. It is so lovely to hear your comments about our friendly and helpful staff. They take great pride in consistently offering high standard of personal customer service to our guests. I will pass on your lovely comments to I will pass on your lovely review to Jeffrey on Concierge.


It was also a pleasure to read our comments about our suites and hotel facilities. I am glad you enjoyed your stay with us especially after such a life changing event.


Again, thank you for your feedback and I wish you and your family all the best.

Kind regards,
Kylie Ashwood
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
76 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 bubbles Reviewed 4 December 2013

We arrived from Quay West Melbourne,pleased with the location - only to find that the one in Sydney is notches ahead! The harbour view from the balcony is brilliant, it transports you to different world. But the service quality compared poorly to Melbourne, while the staff there were friendly and easy to deal with, here there was a mild haughtiness! The suite was great and so was the food we ordered from the room service a couple of times. Enjoyed the stay and would be happy to go again!

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ShubaKrishnan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMKylie, General Manager at Quay West Suites Sydney, responded to this review, 19 December 2013
Dear ShubaKrishnan,

Thank you for taking the time to write about your stay at The Quay West Suites Sydney.

At Quay West, we constantly strive to provide a level of service that exceeds our guests expectations and I am sorry you feel the staff at the hotel did not exceed your expectations.

Thank you again for taking the time to write.

Warm regards
Kylie Ashwood
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
46 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed 3 December 2013 via mobile

2 mins walk from Circular Quay and George Street alike, this hotel cum apartment block is well placed for a Sydney City break.

Much better value than the neighbouring Shangri La or Four Seasons, we picked it on price/location and we're not disappointed. The views in particular were worth it: as much Opera House and Harbour Bridge as you could ask for.

Pool and hot tub on the 23rd floor are pretty decent given it's indoor, although be aware there's not actually much space to kick back and lie down around it. Only a couple of reclining chairs.

Didn't have breakfast so can't comment on the food, but with so many options nearby, we didn't feel like we were missing out.

Would stay again.

Stayed December 2013, travelled as a couple
Helpful?
1 Thank fatmansan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMKylie, General Manager at Quay West Suites Sydney, responded to this review, 19 December 2013
Dear Fatmansan,

Thank you for your lovely comments about our team and facilities as the location.

I hope you enjoyed exploring Sydney and we look forward to welcoming you back to the hotel in the near future.

Warm regards
Kylie Ashwood
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quay West Suites Sydney

Property: Quay West Suites Sydney
Address: 98 Gloucester St | The Rocks, Sydney, New South Wales 2000, Australia
Region: Australia > New South Wales > Sydney > The Rocks
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Sydney
#6 Family Hotel in Sydney
#12 Romantic Hotel in Sydney
#21 Luxury Hotel in Sydney
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Quay West Suites Sydney 5*
Number of rooms: 121
Reservation Options:
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Also Known As:
Quay West Suites Sydney Hotel Sydney
Quay West Hotel Sydney
Quay West Sydney

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