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Quay West Suites Sydney
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Reviews (1,409)
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All reviewsopera housebedroom harbour view apartmentharrington streetliving roomrocks areawasher dryerlaundry roomfull kitchensecond bedroomdining tableroom servicesmall kitchenindoor poolcruise shipthese apartmentsfew minutes walkbuffet breakfast
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Reviewed 29 May 2014

Accompanied my wife and her family to Sydney for a few days. Wanted a place to stay that was near the Four Seasons where my wife was attending a 2 day conference. We need up with a 2 bedroom suit for 5 persons and had a great Harbour & Rocks view.

Room Tip: Choose a room with a Barbour view of Harbour Bridge and Opera House.
  • Stayed: May 2014, travelled with family
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1  Thank chambo243
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JoleenH2000, General Manager at Quay West Suites Sydney, responded to this reviewResponded 29 May 2014

Thank you 'chambo243' for your review, we are glad you enjoyed your stay and we hope to welcome you back in the near future.

Kind regards,

Joleen Hurst

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2014

The main reason to book a room at the Quay West is the Location. It is situated less than 5 minutes from Circular Quay home to the Sydney Harbor bridge as well as the Sydney Opera House, If you are lucky enough to be in a room with a Harbour view - it is worth every penny spent. The Location is without question 5 star, THe service at the front desk was inviting and competent and engaging. Be sure to take the elevator down and walk across Harrington rather than the steps down to George street. it is a far easier much faster walk. THe front desk shared that 'secret' the second day of our stay, The Breakfast Buffet included with the room is diverse and fresh as any I have experienced throughout my travels. However, the concierge service left much to be desired. They did not seem to know teh city well and were vague with suggestions of things to do beyond the obvious, commercial tourist attractions, They were unable to share any hidden gems or offer many suggestions for dinner. Now - to the rooms: Our suite itself was clean, but very tired, resembling more of a Holiday Inn. Housekeeping was unresponsive to turn down requests and extra towels had to be requested repeatedly. For a good part of the stay only one of three elevators was in operation for the hotel guests. I was told that the suites are each individually owned and updated by owner request - so perhaps other rooms were up to speed. Ours was not. In summary if you are traveling with a family and want a suite this is a perfect spot. If you are expecting the level of accruements offered by a 5 star hotel you will be disappointed.

Room Tip: Be sure to request Harbour View. WE were on the 11th floor - one of the lower ones - and it was more than adequate to enjoy the scenery and the extra bonus of VIVID
  • Stayed: May 2014, travelled with family
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Thank ggtrix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JoleenH2000, General Manager at Quay West Suites Sydney, responded to this reviewResponded 29 May 2014

Thank you 'ggtrix' for your review - we are thankful for your comments regarding our Front Desk staff, they are a true asset to the hotel. Regarding the comment about our hotel suites being owned, each apartment is owned however all hotel apartments maintain an Accor 5 star standard which is mirrored across each apartment and furnished identically. All apartments are maintained by our on-site Engineering and Housekeeping departments.

Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the near future.

Kind regards,

Joleen Hurst

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Reviewed 28 May 2014

Only stayed one night on this occasion to see the Socceroos friendly ;) ,Well again the staff saved the night with great friendly service from arrival to late night room service and went out of there way to ensure we got to ANZ stadium on time for the match.We requested the same apartment on 21 floor with does have the best view

Room Tip: Book direct with accor and request sea view and the lot will be thrown in
  • Stayed: May 2014, travelled as a couple
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1  Thank HowardDG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JoleenH2000, General Manager at Quay West Suites Sydney, responded to this reviewResponded 29 May 2014

Thank you 'HowardDG' for your review, I am pleased to hear that all your needs were met! Shame about the Soccor draw, but hope that your stay at Quay West Suites made up for it! We hope to see you again soon.

Kind regards,

Joleen Hurst
General Manager

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Reviewed 28 May 2014

This stay was a massive improvement from my last stay in November.
All staff gave 5 star treatment from the General Manager 'Joleen' to operations manager 'Hagen', Concierge's down to the cleaners. The apartment was very clean and spacious with a spectacular views of the harbour. Dinner was fully booked but reception arranged the concierge to find another accor restaurant for our party of 6 to dine at so we could use our advantage plus cards. Breakfast at the hotel was wonderful with a very good seslection of food to choose from, however the coffee machine was hit and miss.
The heated indoor pool is always a bonus when cooler. This time staff were fully aware of the Advantage Plus entitlements.

  • Stayed: May 2014, travelled with family
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Review collected in partnership with Accorhotels.com
Thank bigtones25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JoleenH2000, General Manager at Quay West Suites Sydney, responded to this reviewResponded 29 May 2014

Thank you 'bigtones25' for your wonderful review! I am so pleased to read that you enjoyed your return stay with us, and really do hope we will see you again soon! Please do not hesitate to contact me directly if I can assist with a future reservation.

Kind regards,

Joleen Hurst
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2014

This apartment at the Rocks is at the center of attractions, everything is within walking distance and yet very quiet and comfortable. From there, one can explore the Rocks, take ferries to the beaches, attend a concert at Opera House and walk the Gardens. Our ventures further afield was also extremely convenient as the Wynyard train station is just a couple of minutes walk downhill. The view from towards the harbour is really a million dollar view with the Harbour Bridge, the Opera House, the harbour, the north shore and eastern suburb- simply stunning. Service is tip-top too, most comfortable stay! There is also an indoor swimming pool at the roof level where you can do laps with an adjacent jacuzzi.

Room Tip: Get one with the harbour view, stunning experience and most enjoyable.
  • Stayed: June 2013, travelled with family
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Thank Calvinta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JoleenH2000, General Manager at Quay West Suites Sydney, responded to this reviewResponded 29 May 2014

Thank you for your wonderful review 'Calvinta' - it sounds like you had a great time in Sydney! We hope to welcome you back again soon!

Kind regards,

Joleen Hurst
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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