We stayed there after our trip to New Zealand, so the standards of politeness, service and hospitality were admittedly high. However, some objective facts are beyond taste, opinion and high expectations. Just after arriving -last day of honeymoon- the visit started with a cockroach in the bathroom coming from the shower ceiling. No further comments are needed. However, the manager was very kind and the following day gave us another room (with fruits and water). Bad things happen and the most important is how people deal with them. The main reason I am submitting such a bad score is the unbelievably rude and inefficient concierge. When guests were carrying luggage, he pretended he was looking somewhere else to avoid helping them -I noticed this didn't happen only with us-. We also asked him the simple task of booking us the shuttle bus to the airport. Epic fail. When we realised the bus was not coming -as he never submitted our request although we asked three times and were given the booking receipt- we kindly asked him to call and take care of the situation. Apparently he could not; he did not care at all and was passing the driver to my husband, as if we were responsible for the communication and everything. In the end we asked for a taxi, but this person should really not be the first and last image guests have from this hotel.
Breakfast was fine, location great, room view amazing and the girls at the reception very kind. All in all, the hotel needs renovation and knowledgeable and kind people to welcome guests.
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- Also Known As:
- Quay West Suites Sydney Hotel Sydney
- Quay West Hotel Sydney
- Quay West Sydney