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“Quay West Suites”

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Quay West Suites Sydney
Ranked #19 of 180 Hotels in Sydney
Certificate of Excellence
Reviewed 3 September 2014

Great services, valet car parking. Close to city and transport. Fantastic views of the harbour. Polite, friendly and helpful staff. Conceirge friendly, informative and helpful. Taxi service to door and room service for luggage to and from car park.

Room Tip: Higher floor rooms with views of the harbour
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  • Stayed: September 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Libbydyson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hagen W, Manager at Quay West Suites Sydney, responded to this reviewResponded 22 October 2014

Dear 'Libbydyson',

Thank you for your feedback.

I am glad you enjoyed our location and friendly staff.

We hope to see you back in the future.

Kind regards,

Joleen Hurst
General Manager

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574 - 580 of 1,316 reviews

Reviewed 2 September 2014

Highly recommend the Quay West Suites! Amazing views from our room of the Harbor Bridge and the Opera House, and the knowledgeable, friendly service from everyone made our stay very enjoyable. Very handy to be so close to The Rocks and the ferries, too. If we ever find ourselves "down under" again, we'd definitely stay there.

Room Tip: The higher, the better for the views...
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  • Stayed: August 2014, travelled on business
    • Location
    • Rooms
    • Service
Thank Real8or
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hagen W, Manager at Quay West Suites Sydney, responded to this reviewResponded 22 October 2014

Dear 'Real8or',

Thank you for letting us know how enjoyable your stay was.

We do pride ourselves on our location and am glad to hear you also enjoyed our centrality.

I hope you took some great snaps from your room!

Yours sincerely,

Joleen Hurst
General Manager

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Reviewed 2 September 2014

Stayed with family in a 2 bedroom apartment on the last week of July. Happy with the room with view of harbour bridge and opera house. Very pleased that the hotel let us had an early checked in after 10hrs red eye flight. Location is thumbs up for eating places, ferries and train, shopping just a short walk. View was amazing. Valet parking was AUD50 a day which is normal for the city of Sydney. We might come back for next time visit to Sydney!

  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Shasha2877
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hagen W, Manager at Quay West Suites Sydney, responded to this reviewResponded 22 October 2014

Dear 'Shasha2877',

Thank you for sharing your experience with us.

I am glad you and your family had an enjoyable stay with us and enjoyed our location!

We hope to see you back if you visit Australia again!

Regards,

Joleen Hurst
General Manager

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Reviewed 31 August 2014

We stayed in a two bedroom apartment which had an amazing view over the Opera House / Bridge and Harbour. It was nice to be able to open windows for fresh air and had a balcony as well that you could take in all view/noise of the fast paced city. The hotel is obviously one of the older ones and they have tried to update and was clean. We were very comfortable and having a laundry always a plus to do those quick washes. Easy walking distance to the Rocks to enjoy market day. The kitchen a good size to make a quick snack or a whole meal, all the necessities. Unfortunately we couldn't check into our room as it was late being cleaned as the previous occupants left late but on the up side we were given a late check out. There is an area you can wait while you are waiting and have a drink and snack, which is better than 'hanging' in reception. Would definitely stay again.

  • Stayed: August 2014, travelled with friends
    • Value
    • Location
    • Service
Thank KJN2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hagen W, Manager at Quay West Suites Sydney, responded to this reviewResponded 22 October 2014

Dear 'Paul H',

Thank you for sharing your experience with us.

I am sorry to hear about the mix-up with your breakfast. I will be sure to follow this incident up.

I am glad you and your family enjoyed our centrality, views and amazing pool area.

We do hope to welcome you and your family back in the future and I wish to apologise again for the mix-up.

Kind regards,

Joleen Hurst
General Manager

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Reviewed 29 August 2014

We stayed here for three nights at the end of August. Check in didn't go smoothly. We were travelling as a family of 4 and had booked on a Bed and Breakfast basis. So I was surprised to be told that their records only had breakfast for two, despite our booking confirmation clearly showing it applied to all of our party. The receptionist was fairly helpful but didn't fill me with complete confidence that it was all sorted. We then booked our breakfast for the next day as room service as we were leaving on a trip before breakfast opened. She confirmed that was possible and we would not be charged extra. The following day having booked breakfast for between 06.00 and 06.30 it turned up at 06.50, 10 minutes before we were due to leave and even then not all of it arrived. They finally completed our breakfast delivery two minutes before we were due to leave and to add insult to injury it was cold and overcooked! I complained at reception and they offered not to charge us for the breakfast! They still didn't understand that instead we needed a refund as breakfast was already paid for. After three attempts the hotel manager did resolve things and offered a couple of bottles of wine as a goodwill gesture but even so this left us with a tainted view of the service on offer. To balance this though the hotel is ideally located, very well appointed, very comfortable and for a higher end hotel drinks were not too expensive. Our accommodation, a two bedroomed harbour view suite was very good, the view exceptional and the suite very spacious. We had two bedrooms a living and dining area, kitchen and laundry room, which was a very nice touch. There was a pool and viewing area around it with Sauna and Spa in the hotel, all of which were very good.

This hotel should be scoring very good or excellent but on this occasion the service fell short of expectations. The staff were very apologetic but seem to struggle to understand the nature of our booking, struggled to correct it as a result and due to the failure of our breakfast arriving on time I can't give it a higher rating. If the service had been up to scratch this would have had a glowing rating.

Room Tip: The Harbour View Suites are exceptional, worth paying the extra for
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  • Stayed: August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Paul H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 August 2014

We like this hotel. It's very close to the rocks area of Sydney which is really nice. The suites can be one or two bedroom, harbour or city view. The smallish pool, gym and sauna are on the 27th floor with a jacuzzi (unfortunately out of service on our visit this time). The rooms include a small kitchen area and a little room with washing machine and dryer with complementary washing powder. Beds are very comfortable and views of the harbour are fantastic. Breakfast is very good with lots to choose from- lots of fruit, several juices, reasonable choice of hot food. And lots of other things to suit anyone. Helpful staff in reception. The only gripe is that there is free internet only in the reception and first floor restaurant. Not free in the room. Easy walking distance to anywhere from here. Very good. A little bit of noise wafts up from the city but very god for this kind of location.

Room Tip: Pay more for the view.
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  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Service
Thank Purdey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hagen W, Manager at Quay West Suites Sydney, responded to this reviewResponded 22 October 2014

Dear 'Purdey',

Thank you for your feedback.

I am glad to hear you enjoyed our services and your suite. We now offer complimentary internet services for Accor LeClub members. This is a free membership program you can join.

We hope to welcome you back in the future.

Yours sincerely,

Joleen Hurst
General Manager

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Reviewed 25 August 2014

I know this is the problem with the majority of the hotels, but this one was particolarly noisy. Both the cleaners and the other guests constantly slammed the fire doors, which resulted in the all room shaking. Next door I had a group of friends who went in an out in the corridor, talking aloud and slamming doors. I couldn't sleep until 2 a.m. and at 7 a.m. everything started again...
The sminning pool upstairs was pleanty of kids, screaming and splashing, despite of being out of the school holiday period. Overall, as relaxing as a team park.

  • Stayed: August 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
1  Thank SaraB_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hagen W, Manager at Quay West Suites Sydney, responded to this reviewResponded 22 October 2014

Dear 'SaraB_11',

Thank you for your feedback.

I am sincerely apologetic about the noise you experienced. I am not sure why the fire exits were being used and will investigate that and the associated noise.

If you have any further concerns, please do not hesitate to contact us at H8764-FO@accor.com.

Kind regards,

Joleen Hurst
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quay West Suites Sydney

Address: 98 Gloucester St | The Rocks, Sydney, New South Wales 2000, Australia
Region: Australia > New South Wales > Sydney > The Rocks
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Sydney
#6 Family Hotel in Sydney
#12 Romantic Hotel in Sydney
#19 Luxury Hotel in Sydney
Price Range: £159 - £353 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Quay West Suites Sydney 5*
Number of rooms: 121
Reservation Options:
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Also Known As:
Quay West Suites Sydney Hotel Sydney
Quay West Hotel Sydney
Quay West Sydney

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