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“Great spot in Sydney”

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Sheraton on the Park, Sydney
Ranked #31 of 174 Hotels in Sydney
Certificate of Excellence
Melbourne
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Great spot in Sydney”
5 of 5 bubbles Reviewed 3 September 2012

The location of the hotel was great with Hyde Park right across the road and St. James station also a 2 minute walk away which was excellent when catching the airport train straight into the city.

The room was very clean and very comfortable.

The highlight for me was the buffet breakfast which had a large selection of foods which were all delicious.

  • Stayed August 2012, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OliverAus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,658 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 2 September 2012 via mobile

The stay at the Sheraton on the park was beautiful. A spacious room was welcoming, clean and beautifully appointed. The bed and pillows were so good you chocolate not help but have sweet dreams. The marble bathroom appointed with quality equipment and condiments. Staff were friendly, knowledgeable and most importantly nothing was to hard for them. The hotel is well situated near beautiful Hyde park, shopping and public transport. The monorail a short walk, the free shuttle drives right by the front door, st james station a stones throw, with direct train access to the airport. Much cheaper and arrive than a taxi. The concierge was still helpful suburban my wife's flight got changed at the last minute, he was friendly funny and a great person to tattoo. All in all a great place this stay.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mrya0510
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
melbourne
Level Contributor
364 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
4 of 5 bubbles Reviewed 30 August 2012

Spent one weekend in August for a short family reunion. I chose this hotel because it had a special on that included breakfast for two. Stayed for a Friday and a Saturday night but the Saturday night was expensive at the Starwood website compared to other providers so I contacted the hotel and inquired if they can match it and they did. As an SPG member at a basic level (not gold nor platinum), I was given a corner city view room on the 7th floor (non smoking) with no views to speak so we kept the windows closed all the time. It wasn't a big deal because we were out most of the day. The hotel and the rooms were old had an old style about it, but elegant and clean. It had a flat screen TV, ample work space, and a well stocked but expensive mini bar. Sydney water is good so we drank from the tap and bought bottled water when we went out.

Didn't have time to even have a look at the pool or gym. The hotel is conveniently located in front of beautiful Hyde Park and near shops and train stations (St. James is the nearest and Museum station is not too far), although we were spooked when we exited from St.James station after 10 pm and found out that it was absolutely deserted so we made a run for it to reach Elizabeth street.

Breakfast made up for the lack of park view. There was a wide variety of food, fresh and cooked, to please Western and Asian palates. Although very busy in the mornings, the breakfast staff were very efficient. My husband is hard to please but he enjoyed the fresh pineapples and the pastries. (The best breakfast we have had though was still at Sheraton Mirage Gold Coast.)

Visited family members who were staying at nearby Pullman Hotel and they had a high floor overlooking the other side of Hyde Park which was fantastic but the tradeoff was they their rate did not include breakfast.

After breakfast, I enjoyed walking through Hyde Park and took pictures of the big fountain and heard Mass at the imposing St. Mary's Cathedral.

We had an evening flight so we left our luggage at the hotel after check out and then when we returned, staff were nice and offered their help to get us a taxi to the airport. If there are 3 or 4 in your party, a taxi maybe cheaper than the train.

Overall, it was a nice and restful stay at Sheraton on the Park.

Room Tip: Find a reasonable rate with either breakfast or a park view. If you want to splurge, get both or pay...
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  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MRYMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canberra
Level Contributor
54 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 29 August 2012

I stay here on a regular basis. It over looks the Hyde park, and its 5 minute walk to all of Pitt Street shopping centre, so great for when your carry manny bags and you need to do a bag drop off and keep on shopping..
It has a pool and spa, and the rooms are much better then most rooms in sydney. I have stayed here for business, with my partner and also taken my family here. We walk from here to Darling harbour and the key, its a little bit more of a walk but in flat shoes definetly not a problem.

Room Tip: Any room! My favourite is the standard 2019, a corner room that overlooks the Hyde park.
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  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hayley B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hampshire, UK
Level Contributor
63 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
3 of 5 bubbles Reviewed 29 August 2012

The Sheraton on the Park is in a fantastic location and the views of Hyde park are simply stunning. On the second morning, we were able to see the start of the City2Surf race, which was spectacular. The hotel is right in the CBD and unless you want to travel further afield, transportation is not necessary.

I booked 2 rooms - interconnecting and stayed from the 11th of August for 3 nights. The rooms, particularly the King were huge and the bathrooms in both were superb. The rooms were clean and cleaned ever day but the turn-down service was disapointing for a 5 star hotel ... you couldnt tell that the beds had been turned down.

The swimming pool is stunning as are the views from the top floor. Go on an evening and the views of the Sydney skyline are spectacular.

The prices at the hotel are expensive. But this is a 5 star hotel in probably the most expensive City in the world so this did not come as a suprise. There are plenty of places to eat out or supermarkets such as Coles you could use if you wish to avoid the 42 dollar bill for one breakfast.

So why 3 out of 5? I found the service of the Sheraton the most impersonal compared with the other hotels we stayed on, on this trip. Right from the moment we arrived I was not made to feel as welcome as the other hotels we went to. It seemed they wanted us to be there, the Sheraton could give or take us. The service on checking in was poor - long and protracted after a long trip from Cairns. We also did not receive any welcome pack as we had before - in example The Regent in Singapore.

On the second day we noticed that the lock on our door was fault and had the ability to lock us out. I informed reception of the issue in the morning and spent the day sight-seeing. On my return in the evening, I noticed the lock had not been fixed. The kids were desperate for a swim so I duly took them, leaving my wife to have a bath. on our return, what we suspected could have happened .. did and we were locked out. As the bathroom door was closed, it took some time for my wife to come out and let us in. I complained to guest services who immediately sent out an engineer. His words " they probably had a look at it this morning and didnt do anything". Unnacceptable! Someone from the management called me to resolve the issue that nothing had been done and in the end we recieved a bottle of cheap fizzy plonk and some chocolates. The chap I spoke to, although nice did not feel it necessary to visit me in person about this.

In the business lounge, there was no-one to help when the printer wasnt working. Guests had to try and resolve the issue themselves. When the paper ran out, I had to go to reception, who gave me a couple of sheets from their own printer.

So all in all - a hotel with excellent rooms, facillities and location with the service that requires development to provide a personalised service to all guests - not just those on the club floor.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HHawks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMercerHotelManager, General Manager at Sheraton on the Park, Sydney, responded to this review, 3 September 2012
Dear HHawks,

Thank you for choosing to stay at the Sheraton on the Park and for your kind words regarding our location, guest rooms and roof top pool. Our prices are in line with all other 5 star hotels as we endeavour to not only match but exceed our offerings; however I apologise for the feedback you have provided of the service received.

This is not at all typical of the high standards that we constantly strive to achieve here at Sheraton on the Park as the comfort and wellbeing of our guests is of paramount importance to us. We pride ourselves in taking care of our guests and customer service is our continual focus; we sincerely apologise for the disappointment this has caused and hope to have the opportunity to welcome you back to make up for this less than perfect experience.

Warm regards,

Brad Mercer
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 29 August 2012 via mobile

I actually came to stay with a friend who was was staying here for work so didn't pay for the room myself- the room was great, big and with a park view. The breakfast which her company also paid for was nice and seemed to have everything. Belinda at the desk was great.
Thanks for an enjoyable stay.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LachTye83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashburton, Australia
Level Contributor
162 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 bubbles Reviewed 27 August 2012

Had a weekend in Sydney with my sister. In a great location for shopping andstalking distance to all the sites. A short walk from St James train station so catch the train from the airport saving time and money - the taxi queue is always long and slow. Comfortable room with lovely view over the park. We paid extra to have access to the Club Lounge which was well worth it - good breakfast, nice afternoon tea and excellent canapés and evening drinks - more than enough quantity and variety to enjoy a light evening meal. Staff are very friendly and obliging. Will definitely return.

Room Tip: Avoid corner rooms as most of the space is taken up with a 'hallway' - ask for a room with a...
See more room tips
  • Stayed July 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank favourites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMercerHotelManager, General Manager at Sheraton on the Park, Sydney, responded to this review, 29 August 2012
Dear favourites,

Sounds like you had a nice weekend away with your sister and you enjoyed all the benefits of our Sheraton Club Lounge. Definitely worth the addition to your stay with wonderful views of the City and Hyde Park!

I’m pleased to read that you will be returning to the Sheraton on the Park and look forward to welcoming you back in the not too distant future.

Warm regards,

Brad Mercer
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton on the Park, Sydney

Property: Sheraton on the Park, Sydney
Address: 161 Elizabeth Street, Sydney, New South Wales 2000, Australia
Phone Number:
Region: Australia > New South Wales > Sydney > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Sydney
#14 Romantic Hotel in Sydney
#15 Family Hotel in Sydney
#31 Luxury Hotel in Sydney
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sheraton on the Park, Sydney 5*
Number of rooms: 557
Official Description (provided by the hotel):
Enjoy a warm Australian welcome at the five-star Sheraton on the Park. Located directly opposite Hyde Park, the tree-lined oasis in the heart of Sydney, our hotel is a great destination to connect with friends, family, and colleagues. From the moment you walk through our grand entrance, you will enjoy all that our Sydney hotel has to offer. SPG Members receive complimentary in room internet when booking direct. Book direct today ... more   less 
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Also Known As:
Sheraton On The Park, Sydney Hotel Sydney
Sheraton Hotel Sydney
Sheraton Sydney
Sydney Sheraton

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