I stayed at the Sheraton on the Park because the Westin was booked out and I couldn't get a room with a week's notice. (See my recent review of the Westin Sydney). This is of course highly annoying given I've handed them some 20 years of custom at least 7-8 times a year. But I digress.
My Sydney trips are always on someone's corporate business and therefore a corporate rate. I have to ask: does Starwood not really want the big Australian corporates? I ask this because what seems to be happening at the Westin and the Sheraton on the Park is that when their occupancy rates get high, those of us regular and loyal customers on a corporate rate get … shall we say, "relegated," to the least desirable rooms and off the executive floors and at an amended (higher) rate than the company generally obtains.
On this particular trip, I was given a room on the 21st floor, just below the swimming pool, a dark room with a very limited view of buildings. No problem, who needs a view when you're working?
I did have access to the Executive Club but alas they boot you out at 9:00pm sharp. I didn't arrive until 7:00pm, and I'd gone to the gym and didn't get to the lounge until 8:30 or so. So I was kicked out at 9:00pm (so they could get ready for breakfast which doesn't open until after 7), and then was of course forced to go back to my room for inferior internet access and to pay for that access.
Look, I would have been happy enough to have paid, but the internet wasn't all that great in my room.
And then we had the problem of the Noise. I had a huge engine noise in the room. I rang reception and they sent an engineer up. It was obviously the pool equipment, but no one wanted to fess up to that. I mean, why did they sell that room? It was ridiculously loud. Luckily I had earphones and an iPod, but really a valued Starwood customer shouldn't have to resort to that. Further, the Executive Club doesn't open until 7:00am so bad luck if you actually work for a living and have to be at a meeting early. You go hungry.
So, all around, this hotel was a disaster for business for me. I couldn't get online in an efficient manner, and I couldn't get breakfast. And the room sucked. Starwood member for 20+years, but what do they care?
Ok, one positive note: the gym was good. Good, not great, but Good is appreciated.
- Official Description (provided by the hotel):
- Enjoy a warm Australian welcome at the five-star Sheraton on the Park. Located directly opposite Hyde Park, the tree-lined oasis in the heart of Sydney, our hotel is a great destination to connect with friends, family, and colleagues. From the moment you walk through our grand entrance, you will enjoy all that our Sydney hotel has to offer. SPG Members receive complimentary in room internet when booking direct. Book direct today ... more less
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- Also Known As:
- Sheraton On The Park, Sydney Hotel Sydney
- Sheraton Hotel Sydney
- Sheraton Sydney
- Sydney Sheraton