We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“A great place to stay in the city” 4 of 5 bubbles
Review of Sheraton on the Park, Sydney

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Sheraton on the Park, Sydney
Ranked #31 of 179 Hotels in Sydney
Certificate of Excellence
Sydney, Australia
Level Contributor
4 reviews
4 hotel reviews
“A great place to stay in the city”
4 of 5 bubbles Reviewed 8 March 2014

We had an enjoyable short stay in the city. Met with my husband after work, check in was a breeze. We did the "stay, park and play" deal which included a leisurely breakfast for two in the Feast restaurant, free self park and entry to the gym (which we did not utilise). The Sheraton is in a great city location and the hotel has an understated relaxed feel about it. Rooms are comfortable and complete with everything you need. We did the buffet dinner Friday evening and breakfast Saturday. Food was a great selection and well presented. Staff were attentive but unobtrusive. We had a later check out and enjoyed some shopping in the city before collecting the car and heading home. A relaxing mini break.

Room Tip: We had a city view room and it was fine. We were on the 16th floor. No noise and speedy lift access...
See more room tips
  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Christine61255060
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bernhard L, Manager at Sheraton on the Park, Sydney, responded to this review, 12 March 2014
Dear Christine61255060,
I’m delighted you had the opportunity to stay at the Sheraton on the Park for your mini break on our most popular package – the Stay, Park and Play. Lets hope we can welcome you back sooner for a much longer stay!
Warm regards
Bernhard Langer
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

3,620 reviews from our community

Traveller rating
    2,035
    1,047
    277
    130
    131
See reviews for
510
1,268
293
1,080
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,001)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Frankfort, Illinois
Level Contributor
188 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 bubbles Reviewed 7 March 2014

We arrived in Sydney to stay the night prior to our afternoon Flight back to Chicago.
The property appears to be in the "heart" of the city; lots of hustle and busy going on in the lobby area and outside. Located across from Hyde Park provided us easy walking access to many sights we wanted to see in the limited time we had in Sydney.
Our room was one of the largest we have had on our tour. It faced Hyde Park giving us a wonderful view to wake up to in the morning. The room was well decorated and appointed in a modern style. It was maintained very well and was clean. One negative; we received only two bath towels; a quick call however brought us the needed additional morning towels.
The breakfast buffet was excellent. A large variety of choices and items.
It was unfortunate that we could only stay the one night.

  • Stayed February 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank TKCRhino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bernhard L, Manager at Sheraton on the Park, Sydney, responded to this review, 12 March 2014
Dear TKCRhino
I appreciate you choosing to stay at the Sheraton on the Park on your travels back home. Our hotel is definitely ideal for the traveller wanting to explore Sydney and all the attractions our beautiful city has to offer. Im pleased you liked your guest room and our most popular buffet breakfast in Feast restaurant!
Warm regards
Bernhard Langer
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 6 March 2014 via mobile

I have stayed at the Sheraton on the Park in March I'm a Gold member on SPG which entitles me to a room upgrade and a 4pm checkout. The reason I pay a fortune staying at the Sheraton is because of the upgrade and late checkout. Today as I tried to extend they would not match the rate on Trivago OR offer me the upgrade. I spoke with Guest Services then the Manager Nigelwho wasn't much help. Think in going to give The Sheraton a miss from now on and take my money elsewhere. There customer service line is based overseas and it's an absolute nightmare booking through them as they are rude. So when I book I'm on hold forever to speak with inhouse reservations lol. Also the breakfast of poached eggs and sausages in the side cost around $40 plus tip. The muffin was stale and was drenched in oil. Sausages not fresh. Gold customer lost.

  • Stayed March 2014
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Mariuccia77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bernhard L, Manager at Sheraton on the Park, Sydney, responded to this review, 12 March 2014
Dear Mariuccia77
Thank you for taking the time to post your review on Tripadvisor and for your loyalty as an SPG Gold Member. Please note SPG Gold benefits offer an upgrade to a preferred room subject to availability at the time of arrival (not actually an upgrade to the next category of room) and a late checkout depending on availability however, during periods of high occupancy this is often difficult to achieve. Apologies for the difficulty in the reservation process, and for the disappointment in our food and beverage offerings. We hope to have the opportunity to welcome you back should you decide to return to the Sheraton on the Park.
Warm regards
Bernhard Langer
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
71 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 bubbles Reviewed 6 March 2014

Having stayed here several times now for business one of the most frustrating things is there wi-fi access. We always have 'free' access due to 'club lounge' access, however, we always get charged for it upon check out and have to advise we used the club lounge wi-fi. Logging into the wi-fi is also more of a hassle compared with other hotels we've stayed in.

The hotel was chronically busy this time and the service at front desk wasn't as good (maybe due to their stress levels with the volume of people?)

As business kept us there longer than expected, we ended up staying for an extra two nights. Each time we had to extend our stay, the room key would stop working and we'd have to get another key re-cut for the same room we were staying in - this became an extra hassle we could do without when busy.

We could also smell cigarette smoke on our floor....for a total non-smoker, this was disgusting.

This will be our last time staying at the Sheraton on the Park even with it's great views out over Hyde Park - this is not enough to keep us coming back now.

Room Tip: Always request a room at a higher level and one with views over Hyde Park
See more room tips
  • Stayed February 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank TravelLoverNZx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bernhard L, Manager at Sheraton on the Park, Sydney, responded to this review, 12 March 2014
Dear TravelLoverNZx
Please accept my sincere apologies for the several shortfalls that had caused you disappointment. In regards to Wifi please note that as a Sheraton Club Lounge guest you are given access to Wifi to use only in the club. If the Wifi is used in your guest room there will be a charge however if utilized in the Lounge, this is complimentary. Please note that if you do extend your reservation on a daily basis, you will need to get your room keys recut as they are initially only programmed for the duration of each stay. Apologies for the smoke smell in the vicinity of your guest room as we are indeed a non-smoking hotel.
Warm regards
Bernhard Langer
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Salt Lake City, Utah
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 5 March 2014

We recently stayed at this hotel on a second trip to Sydney where we preferred to stay out of the bustle of Clarke Quay and the harbor. Ideal location across from Hyde Park, nearby museums, restaurants and fabulous shopping/dining in the new Westfield Mall and the wonderful QVB. Request front of hotel parkview rooms only, as we discovered some "parkview" rooms were anything but (window angled so that you really couldn't see out from the room). View across the park at St. Mary's Cathedral, especially at sunset, was lovely. Large rooms with comforatble beds and generous bathrooms. Very nice second floor restaurant, FEAST, offering big, bounteous breakfasts included in the rate. Very convenient to the train station for a day trip to the Blue Mtns. Efficient service. Free internet - yeah!

  • Stayed February 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Deanie2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bernhard L, Manager at Sheraton on the Park, Sydney, responded to this review, 12 March 2014
Dear Deanie2014
Our location is definitely perfect for the traveller wanting to explore Sydney. Convenience right at our doorstep with beautiful views of Hyde Park. I’m delighted to read your review and pleased you enjoyed your guest room and our food and beverage offerings and look forward to your return to our gorgeous City!
Warm regards
Bernhard Langer
Hotel manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
90 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
3 of 5 bubbles Reviewed 5 March 2014

First the positives:
Location is fantastic - Right by the park, within walking distance to the opera house and close to public transportation which makes it easy to get around Sydney.
Room design was quite lovely too, and bathroom was spacious.

Now the negatives:
The finishing touches were lacking - no bedroom slippers, cotton buds or cotton pads
The bathroom toiletries were not replenished regularly
The safe in our room was not working properly and at one stage, we could not open it to retrieve our belongings
The Club Lounge where we had breakfast were understaffed on some days and as a result we had to request for coffee many times before we finally got a cup.

Overall, I had more expectations from a 5-star hotel and this fell short.

  • Stayed August 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank AvidKLTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bernhard L, Manager at Sheraton on the Park, Sydney, responded to this review, 12 March 2014
Dear AvidKLTraveller
I appreciate the time you have taken to post your feedback regarding your stay at the Sheraton on the Park and thank you for your positive comments. Please note amenities such as slippers, cotton buds and cotton pads are indeed available all on request, however apologies for the bathroom toiletries and safe concerns you had outlined. Our Sheraton Club Lounge is a very popular choice for guests and I will be sure to address the staffing immediately.
Warm regards
Bernhard Langer
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
638 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 207 helpful votes
4 of 5 bubbles Reviewed 4 March 2014

Very warm welcome, efficient check-in and an upgrade without requesting it which also meant free internet/wireless which was much appreciated and a view out the window. Lovely rooms with top of the range amenities. Across the road from Hyde park and also easy access to airport by airport train from St James station almost opposite (generally much faster than cabs especially in peak hour).
Would be 5 star if only there was a jug of cold water in the refrigerator and at least plunger coffee rather than instant.

Room Tip: Ask for a room with a view - this is Sydney after all.
See more room tips
  • Stayed March 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Pauline K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bernhard L, Manager at Sheraton on the Park, Sydney, responded to this review, 9 March 2014
Dear Pauline K,
Thank you for the wonderful feedback, I’m so delighted we were able to accommodate you with an upgrade for your stay with us of which you thoroughly enjoyed. Additionally, our Suites do also include plungers however for standard rooms this is available upon request.
Warm regards
Bernhard Langer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Sydney hotels
Central Business District
The Westin Sydney
The Westin Sydney
#32 of 179 in Sydney
4.5 of 5 bubbles 3,043 reviews
Central Business District
Swissotel Sydney
Swissotel Sydney
#14 of 179 in Sydney
4.5 of 5 bubbles 1,529 reviews
Central Business District
Radisson Blu Plaza Hotel Sydney
Show Prices
Show Prices
Show Prices
Central Business District
Hilton Sydney
Hilton Sydney
#36 of 179 in Sydney
4.0 of 5 bubbles 4,181 reviews
Central Business District
InterContinental Sydney
InterContinental Sydney
#24 of 179 in Sydney
4.5 of 5 bubbles 4,068 reviews
Central Business District
Sydney Harbour Marriott Hotel at Circular Quay
Show Prices
Show Prices
Show Prices

Been to Sheraton on the Park, Sydney? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton on the Park, Sydney

Property: Sheraton on the Park, Sydney
Address: 161 Elizabeth Street, Sydney, New South Wales 2000, Australia
Phone Number:
Region: Australia > New South Wales > Sydney > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Sydney
#14 Romantic Hotel in Sydney
#15 Family Hotel in Sydney
#31 Luxury Hotel in Sydney
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sheraton on the Park, Sydney 5*
Number of rooms: 557
Official Description (provided by the hotel):
Enjoy a warm Australian welcome at the five-star Sheraton on the Park. Located directly opposite Hyde Park, the tree-lined oasis in the heart of Sydney, our hotel is a great destination to connect with friends, family, and colleagues. From the moment you walk through our grand entrance, you will enjoy all that our Sydney hotel has to offer. SPG Members receive complimentary in room internet when booking direct. Book direct today ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Starwood APAC, Hotels.com, Agoda, Travelbag, Southall Travel, Odigeo, Booking.com, TravelUp, HotelsClick and Ebookers so you can book your Sheraton on the Park, Sydney reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton On The Park, Sydney Hotel Sydney
Sheraton Hotel Sydney
Sheraton Sydney
Sydney Sheraton

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing