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“Great location”

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Sheraton on the Park, Sydney
Ranked #33 of 179 Hotels in Sydney
Certificate of Excellence
Adelaide
Level 6 Contributor
219 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 179 helpful votes
“Great location”
Reviewed 14 July 2014

I stayed here for a conference this July (5 -6 July).
It's a great location for shopping in Pitt St. If you are coming from the train from the airport you can get off at St James and walk across the road.
The bell boys were busy when I arrived so went in and asked to leave my bags for the conference. Out of the 400 bags left, mine was the only one not taken to my room as it had been marked wrong (not marked check in). Was a busy morning, so I will let it slide, but as feedback, it would have been nice to be listened to.
Check in was actually a breeze after the conference.
I was in room 813. It had a park view. So am going to say it is a Hyde Park View Room.
They had clearly run out of proper twins (not a complaint as we had taken up a lot of rooms). So we had a king split (that could be unzipped for 2 singles but that couldn't be separated properly because of bed head).
Bathroom was great and shower awesome. There was also a bath and there was a space with room for 2 cases in the hall. (love this). The hotel also had a proper hairdryer (took me a while to find as there are tonnes of drawers.
There was a little sitting area as well as a desk in this room.
Wifi was paid wifi. Not sure of the rates.
The bar 1 floor up from the entrance was great, but not quite enough wait staff, but we liked it.
I did like the hotel and it is always nice to visit properties I haven't stayed at before.
Get a good deal and this is a winner.

  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank wildflowerb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bernhard L, Manager at Sheraton on the Park, Sydney, responded to this review, 17 July 2014
Dear wildflowerb
Please accept our sincere apologies for the error in delivering your luggage to your guest room during such a large conference however I am pleased your guest room and our facilities and we hope to have the opportunity to welcome you back on a longer personal visit.
Warm regards
Bernhard Langer
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Kuala Lumpur, Malaysia
Level 3 Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 July 2014

The hotel is situated right in the middle of all the action. It's across from the Hyde park and St Mary's cathedral. Breakfast in the lounge is sumptuous and the staff are courteous and helpful.
All in all a wonderful place to stay because it so makes a great holiday superb!

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank MilanDiwan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bernhard L, Manager at Sheraton on the Park, Sydney, responded to this review, 17 July 2014
Dear MilanDiwan
Thank you for choosing to stay at the Sheraton on the Park and for your wonderful feedback from your family trip to Australia.
Warm regards
Bernhard Langer
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level 4 Contributor
35 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 13 July 2014

I've stayed at the Sheraton on the park for business & pleasure several times a year for the last ten years. Friendly staff that provide a very consistent product. Recommend this hotel to anyone, won't be disappointed. Book early and you get a good rate.

The hotel is in a great location, close to shopping, train stations, parks, major tourist attractions and some terrific restaurants close by.

Room Tip: The rooms are consistent in layout and styling. What separates them is the size and the view. At che...
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  • Stayed July 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Jason V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bernhard L, Manager at Sheraton on the Park, Sydney, responded to this review, 17 July 2014
Dear Coolabah V
Thank you for your loyalty and patronage to the Sheraton on the Park over the past 10 years. I’m so delighted and honored to know we ensure all your stays are comfortable and memorable thus you return back to the warmth and hospitality of the Sheraton on the Park.
Warm regards
Bernhard Langer
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 July 2014

I've stayed in many similar hotels all over the world and I found the Sheraton in Sydney to be surprisingly sloppy compared to their competition.
1.When we arrived the bell-boy took our bags and offered to send them to our room. After about 40 minutes of waiting in the room I called the concierge to ask about our bags. After lots of unprofessional stuttering and rummaging around they finally found our bags and delivered them to the room.
2. I had specifically booked a room for 3 people as I was travelling with my 2 children. I know that hotels charge extra if you don't get a proper 3 person room so I called, made it very clear that there were 3 people in the room, specifically asked if the room would accommodate 3 people. Yes, yes, yes. Without fail they assured me that it was a 3 person room. When we arrived, it was a 2 person room with a sofa. I complained to the duty manager who smuggly told me that the room accommodated 3 people but there was no bedding for the 3rd person - surprise, surprise, that would be an additional charge. Ridiculous argument achieved nothing as this hotel seems to be of the opinion that a standard sofa with no bedding is adequate as a sleeping arrangement for a 3rd person. The polyester doona cover on the main bed was not great but it was better than nothing I suppose. So that really does give you some idea about how they view their guests and how unwilling they are to meet their guests' needs.
3. Cleaning was terrible. Whilst the overall cleanliness standard was reasonable (that is to say, it looks good), the devil really was in the details. There was a dead cockroach in the walk in robe which remained there (untouched) for the 3 nights of our visit. I left it there just to see what would happen - I assume it is still there. My son spilt a bit of milk drink on the bedside table one morning - when I returned in the afternoon, the bed had been made but the milk spill had not been cleaned up (I cleaned that up in disgust). Housekeeping pretty much just made the bed and changed the towels. Cleaning was apparently an extra (like bedding for the 3rd person).
4. View from the windows was the wall of the building next door - no light, no view. We kept the blinds shut the whole time.
5. When we checked out I asked the concierge to store our bags for a couple of hours. They lost them. After lots of stuffing around they finally came and asked me what the bags looked like. So much for their tagging system. They finally found them but I would rather carry my own bags up 20 flights of stairs rather than risk them again.

I'm pretty fussy with hotels. After 20 years travelling for work, not pleasure, you get that way. You notice all the little things and you aren't fooled by the pretty lobby and polite reception staff. This hotel charges a high rate per night and they need to deliver. If they want to behave like a youth hostel then they should reduce their rates accordingly. Furthermore, they need to treat guests like guests. A guest needs a bed, a guest needs a clean room, a guest needs reliable service.
Next time I'm in Sydney I'll try another hotel.

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Rosey C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bernhard L, Manager at Sheraton on the Park, Sydney, responded to this review, 17 July 2014
Dear Rosey C
I appreciate the time you have taken to provide such a thorough review of your stay at the Sheraton on the Park and apologize for the delay in receiving your luggage. Our guest rooms do indeed accommodate 3 adults however please accept my sincere apologies for the miscommunication. Additionally, I will be sure to raise the cleanliness issue you had so kindly pointed out as this is certainly not the standards we strive to achieve and indeed we must do better. In regards to your guest room, we also do provide the option of our Hyde Park Side Rooms if this is more of a suitable option for you.
Warm regards
Bernhard Langer
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 July 2014

Dropped into the bar with the family for food and noticed the World Cup was on.
We were half an hour early for the bar food so we waited and enjoyed a drink while watching the game.
15 minutes into it the manager behind the bar turns the TV onto something else and has a snigger behind the bar with the barman, didn't apologise to us or inform us on the hotel policy just turned it over when she could clearly see we were watching it.
Hospitality like that in such a place would make you laugh.
We left straight away and found a warmer welcome and service in darling harbour.

Stayed July 2014, travelled with family
Helpful?
1 Thank Aneta955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bernhard L, Manager at Sheraton on the Park, Sydney, responded to this review, 17 July 2014
Dear Aneta955
Please accept my profuse apologies for the disappointing feedback you have provided as this is certainly not the kind of service we provide at the Sheraton on the Park and indeed we must do better. Please note we do not have a hotel policy in regards to the concerns you have raised however rest assured, I have briefed our Management Team accordingly.
Warm regards
Bernhard Langer
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
san diego
Level 3 Contributor
12 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 July 2014

Me and my husband was staying 7 nights in Sheraton between May and June. We chosen this hotel because of the location and thought we will have the good view to see the park. ( Anyway, it's next to the park, isn't it?) And when we checked-in the room and found out it's all office buildings outside the windows, we can clearly see what they're doing in the office. Obviously they can see us too! That was a HUGE mistake we didn't ask to change the room because we already unpacked the baggage and put everything out. The room is large and nice, but we were staying there 7 NIGHTS! Days and nights we have to totally close our windows, it feels like in the cage!

I can understand there're bad view rooms in the hotel, but we were staying a week, not 1 or 2 days. One week can't open the curtain in the room at all, it's like a 7 days cruise stay in a interior room. And we didn't pay less than others! It such a nice hotel and good service, best location. But hotel really should consider to put the 4-nights and up guests in a room at least can open the curtain. And when we check in, receptionist should notify the guests about the room view and give us the option if we would like to upgrade the room.

Room Tip: ask the reception how is the room view when you check in the hotel
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  • Stayed May 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank zyw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bernhard L, Manager at Sheraton on the Park, Sydney, responded to this review, 17 July 2014
Dear zyw
Thank you for your review. Please note the option from our City Side room is our Park Side Rooms with views of the gorgeous Hyde Park however our apologies for the disappointment and inconvenience caused as we hope to have the opportunity to welcome you back soon.
Warm regards
Bernhard Langer
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nowra
Level 5 Contributor
88 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 8 July 2014

Beautiful hotel .this time we had access to the Sheraton club which made our stay exceptional
The hotel staff are very warm professional and friendly . The room was very large with walk in robe
And beautifully furnished .
The Sheraton club was the added bonus with free canapés and alcohol between 5.30 and 7.30 great choice of food and views over Hyde park
We also had breakfast in the morning at the Sheraton club
This was certainly the best stay in a Sydney hotel that I have had .well worth the extra cost and made our stay in Sydney very memorable
Great job Sheraton

Room Tip: For that extra memorable experience choose a room that includes the Sharaton club you will not be di...
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  • Stayed February 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kerry F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bernhard L, Manager at Sheraton on the Park, Sydney, responded to this review, 17 July 2014
Dear Kerry F
I greatly appreciate the time you have taken to post such a great review of your stay at the Sheraton on the Park and hope to have the opportunity to welcome you back in the not too distant future.
Warm regards
Bernhard Langer
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton on the Park, Sydney

Property: Sheraton on the Park, Sydney
Address: 161 Elizabeth Street, Sydney, New South Wales 2000, Australia
Phone Number:
Region: Australia > New South Wales > Sydney > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Sydney
#14 Romantic Hotel in Sydney
#15 Family Hotel in Sydney
#33 Luxury Hotel in Sydney
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sheraton on the Park, Sydney 5*
Number of rooms: 557
Official Description (provided by the hotel):
Enjoy a warm Australian welcome at the five-star Sheraton on the Park. Located directly opposite Hyde Park, the tree-lined oasis in the heart of Sydney, our hotel is a great destination to connect with friends, family, and colleagues. From the moment you walk through our grand entrance, you will enjoy all that our Sydney hotel has to offer. SPG Members receive complimentary in room internet when booking direct. Book direct today ... more   less 
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Also Known As:
Sheraton On The Park, Sydney Hotel Sydney
Sheraton Hotel Sydney
Sheraton Sydney
Sydney Sheraton

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