We stayed here for 4 nights at the beginning of our holiday and one at the end. The first night was booked as a late arrival – i.e. so we could use the room immediately we arrived in Sydney at 6am, instead of having to wait until late in the day to have somewhere to rest.
On arrival, it took about 40 minutes to check in – because they had decided that despite the late check in notice we were no shows – and it seemed clear they had a problem finding a room to put us in. Finally we were assigned a room which had a view of a back alley, despite our having paid for a park view. After we had rested we complained and were moved [a bottle of wine was given as compensation].
The next day we checked our paperwork and asked at the front desk because we were supposed to have been given a package containing the information we would need for the self-drive part of opur trip. The front desk denied all knowledge, so as there were a couple more days we thought we would wait till the next day – but still no package, so we phoned the tour company who said they had delivered the package to the hotel for us to collect on arrival. They contacted the front desk and eventually, we received a phone call saying a rucksack full of papers was there for us – and it was duly delivered to our room.
As stated above, we actually stayed at the Sheraton twice – 4 nights at the beginning of our holiday and one at the end. The poor organisation struck again: Despite our room and breakfast being prepaid, they tried to charge us again for the room and food. Then when they were told everything was prepaid, thy removed the room charge and tried to charge for breakfast. Only after we complained again did they correct their error.
So, fairly shambolic organisation by the Sheraton, but apart from that, the beds were comfortable, breakfasts were good and the rooms were quiet. Internet was the most expensive of all of the places we stayed – and also the slowest. So, the wifi was a bit of a rip off.
- Official Description (provided by the hotel):
- Enjoy a warm Australian welcome at the five-star Sheraton on the Park. Located directly opposite Hyde Park, the tree-lined oasis in the heart of Sydney, our hotel is a great destination to connect with friends, family, and colleagues. From the moment you walk through our grand entrance, you will enjoy all that our Sydney hotel has to offer. SPG Members receive complimentary in room internet when booking direct. Book direct today ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Ebookers, Starwood APAC, Southall Travel, Ctrip TA, Agoda, Hotels.com, Priceline, TripOnline SA, 5viajes2012 S.L., Evoline ltd, HotelQuickly and Cancelon so you can book your Sheraton on the Park, Sydney reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Sheraton On The Park, Sydney Hotel Sydney
- Sheraton Hotel Sydney
- Sheraton Sydney
- Sydney Sheraton