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“GOOD CASINO HOTEL”

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Astral Tower and Residences
Ranked #54 of 179 Hotels in Sydney
Certificate of Excellence
tasmania
Level 6 Contributor
78 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“GOOD CASINO HOTEL”
Reviewed 12 November 2013

Stayed one night here. Congrats must go to the excellent reception and valet staff, amongst the best we have encountered, very friendly, helpful and efficient. Our room was spacious and clean, but the bed was a little on the hard side. Buffet breakfast was excellent with a vast variety of food, one of the best buffets we have come across. All in all we enjoyed our stay here.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank taskatarina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,058 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (254)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Gold Coast, Australia
Level 6 Contributor
87 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed 12 November 2013

I took my husband to Sydney to celebrate his Birthday and surprised him with our accommodation booking at The Star. I had booked a King Room with Pyrmont View, but the Receptionist very kindly upgraded us to an Executive Level room.
Rooms: Exceptionally clean, modern and comfortable. Bathroom Accessories superb. Provided clean linen daily. Nothing to fault at all.
Room Service: First class, nothing is too much trouble - you only have to ask. Fresh, tasty and great quality.
Concierge: Extremely helpful and willing to assist in any way.
Some language problems & misunderstanding, however that was a small issue.
Pool: Quite a large pool with some under cover area and spas.
Heated to a comfortable temperature. Really clean and very enjoyable.
Outlets: Many different retail and food outlets at ground level of the Casino. Anything from a convenience store to cafes for breakfast/lunch/dinner. Also there are many Designer Shops to choose from.
There is also a Coles supermarket across the road.
Easy walking distance to Darling Harbour and the ferry to Circular Quay.
Close to the Sydney Fish Markets also.
There is a coutesy bus that leaves from the basement which goes to Central Station, stopping at Chinatown.

Cons: No ice in the bar fridge. No ice machine on each floor. It has to be ordered from Room Service. The bar fridge has an automated charge system. We removed 2 bottles to put our water in to chill and the charge went straight on the bill. It took some sorting out after 4 days of putting our water in and out of the fridge, but we had the charges removed as we had not consumed anything.

Astral Tower and Residences at The Star really is 5 star. Everything was at the standard you would expect in a 5 star hotel. So enjoyable, so quiet and so refreshing!

Room Tip: High Floor Rooms looking toward the Harbour Bridge are spectacular.
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Emerald8888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, New South Wales, Australia
Level 3 Contributor
11 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 9 November 2013

We checked in to stay overnight on Thursday 7th November and was told we had received an upgraded room...which turned out to be a smoking room (it stank of cigarettes and had ashtrays in it - and we are non-smokers); with the worst views possible; with a broken toilet seat; and with such poor water pressure in the shower that you couldn't wash off your shampoo....and then they have the hide to charge us the full cost plus $100 bond on our credit card PLUS charging our full stay cost onto our EFTPOS card. When we complained today (as soon as we realised they had taken our money twice from different accounts - (as they said on check-out that they would charge an extra 2% if we used our credit card)), we were told that is what they do and we would just have to wait for five days to get a refund through on our credit card.
In summary: A poor standard room and unscrupulous front desk staff who take your money twice without telling you! My advice: Stay elsewhere!

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Paul_0f_Sydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Freemans reach
Level 3 Contributor
15 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 9 November 2013 via mobile

Just got home from a great nights stay at The Star. From the moment we arrived yesterday morning at 10 (well before check in) we were greeted with such great service. We valet parked with ease, they held our bags until our room was ready and the bags beat us to our room! The room was ready by 10:30.
Very comfortable sized room.
Breakfast in the garden buffet was included in our package and was great! So many gluten free options, so it was a real treat.
Thankyou for a great stay :)

Stayed November 2013, travelled with friends
Helpful?
Thank Kirsty M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth
Level 3 Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 8 November 2013 via mobile

Stayed here on two separate occasions before and after a cruise. The first two nights were great. We booked a two bedroom city view apartment. Check in was great, we had requested a roller bed as we had 4 adults that wanted separate beds and that was no problem. We were in a room on the 12th floor and had brilliant views. Service was perfect from all staff during this occasion. Our second stay was for 3 nights again in a city view 2 bed apartment. Check in experience was a little different this time. We asked if the configuration of the room was the same as last booking. We were told if we want a roller bed it would cost $60 per night. We declined and as much as we were promised the same as our previous booking there was only an offer to be moved to a pyrmont view room, at no extra discount however when we initially booked it was cheaper for these rooms but we wanted the city view. Arriving to our room this time, located on level 5 we may as well of taken the pyrmont view, most of the view was obstructed by the theatre roof and a close by office building. The apartment was great as previous, clean, functional and well appointed. We arrived back to the room Friday afternoon to find the people above were holding a party, our balcony was covered with smashed beer bottles and ciggarette butts from the room above. Housekeeping were quick to come and clean up. I would probably stay here again, however would make sure at booking that I have a higher floor room.

Stayed November 2013
Helpful?
1 Thank Perthboy80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
perth
Level 4 Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 6 November 2013

Our experience was very good. We arrived early morning and were happy to dump luggage and head off for the day. Check in staff took our ph number and said that a room would be ready early and they would call when it was ready. They phoned about 12.30. We appreciated the offer. Our four night stay was great. Location was very good for getting around - we either caught tram to Central and then on from there or walked over to darling harbour and into areas we wanted to see from ther. Breakfast was amazing - one of the best quality and range we have had anywhere in the world. Went to the Lyric theatre to see Grease which was wonderful and convienient as we just walked back to room through lobby. A great few days exploring this well laid out city!!! We will definitely return to this hotel and city....

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TeamLees
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sydney
1 review
Reviewed 3 November 2013

It was our anniversary and I booked it on wotif.com told them it was our anniversary and first time staying there we didn't receive a free upgrade or late checkout? service wasn't that good, I would recommend other hotels in Sydney then the star wouldn't stay there again it isn't worth it.. it should be better then what it is and what you pay for.

Room Tip: Don't stay at the star theres better hotel rooms in Sydney better quality service and better for...
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tenille z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Astral Tower and Residences

Property: Astral Tower and Residences
Address: 80 Pyrmont St | 80 Pyrmont St, Sydney, New South Wales 2009, Australia
Phone Number:
Region: Australia > New South Wales > Sydney
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Spa Hotel in Sydney
#35 Family Hotel in Sydney
#50 Luxury Hotel in Sydney
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Astral Tower and Residences 5*
Number of rooms: 435
Official Description (provided by the hotel):
Whether you're looking for a weekend escape, a short stay or a place to call home for a Sydney holiday, Astral Tower provides contemporary five-star accommodation like no other with stunning views. If you're looking for something a little more spacious, Astral Residences offer everything you need if you're looking for apartment style living for business or leisure. We have one, two and three bedroom serviced apartments at our residences, each with their own private balcony and in-room media centre. ... more   less 
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Also Known As:
Astral Tower And Residences Hotel Sydney
Star City Sydney
Star City Hotel Sydney
City Star Sydney

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