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“Astral Tower at Star City, Sydney”

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Astral Tower and Residences
Ranked #57 of 179 Hotels in Sydney
Certificate of Excellence
Reviewed 30 May 2014

This hotel would rate as having the worst customer service ever experienced. Not only were they extremely rude and unhelpful but even things requested were ignored. I was also offerred and accepted a newspaper which was never given to me, may only be a small thing but another one of those straws that broke the camels back. Would NEVER return to this hotel nor recommend it to anyone else.

Room Tip: There a lot of hotels in this area so it would not be difficult to avoid this hotel completely and s...
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  • Stayed: May 2014, travelled with friends
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3  Thank Susan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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577 - 583 of 1,095 reviews

Reviewed 29 May 2014

The room was adequate - we upgraded to a water- city view - the room smelt a bit mouldy
Would not stay there again - the location is not convenient to CBD Sydeny - had to cacth cabs to eat in CBD - Could walk during the day - it has a casino feel about it - so if that is what you like jump in.

Room Tip: Better off staying somewhere else
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  • Stayed: April 2014, travelled as a couple
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1  Thank Spacey1808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 May 2014

I've stayed at the Residences a few times now and find it a perfect location when staying in Sydney. The "apartments" are spacious with great views. Room servicing is very good and unobtrusive. They are ideal for families or couples and the added bonus of a kitchen and washing/drying equipment makes the Residences at the Star a great stay.

Room Tip: Ask for a room with views to the Darling Harbour
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  • Stayed: May 2014, travelled with friends
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1  Thank David D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 May 2014

My children and I stayed at the star during vivid sydney we stayed in the two bedroom apartment and it was just Devine, everything was perfect absolute 5 star the service to the actual apartment. It is close walking distance to darling harbour and lots of gorgeous restaurants. The website says it is a short walk from town hall I disagree it isn't a short walk and took myself and my two children 35min to walk the distance.

Room Tip: Two bedroom apartment is gorgeous. Catch a light rail train from Central rather than walk.
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  • Stayed: May 2014, travelled with family
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2  Thank AliciaFisk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 May 2014

I have stayed at the Star in Sydney many times over the last 10 years and must say over the last few visits it is declining, the service, the apartments are desperately in need of a makeover. The beds are very hard and need replacing. I have recently last week stayed and the apartment I stayed in was tired and for 48 hours due to the noisy people upstairs I received no sleep after complaining at 1pm they were finally stopped. I will visit another place on my next visit to Sydney for the price this is definitely not 5 star anymore. On going down stairs the lift had beer spilt on the floor and it took them 24 hours to clean it off unacceptable.

Room Tip: Make sure you get a high room but be carefully if somebody moves in above you can even hear a pin dr...
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  • Stayed: May 2014, travelled with family
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Thank 3ofusAuckland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 May 2014

The bed in my room was extremely uncomfortable, the pillows were flat.The group i was staying with all complained about their beds being hard and uncomfortable.I was also disappointed in the Balla Dining as when i asked when paying the the bill if we could split it three ways and book to our rooms they refused.I found this unreasonable as we were all staying in the tower for a work conference and could not book the total bill to one room as we were from different departments most inconvenient !!!

Room Tip: checkout beds first
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  • Stayed: May 2014, travelled on business
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Thank Cindy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 May 2014

Beautiful, large corner room on the 10th floor overlooking the city, Harbour Bridge and parts of Darling Harbour from one window and Pyrmont from the other window. Room was very comfortable, tastefully decorated and quiet. Bathroom was big and beautiful. Agree with a previous reviewer about the mirrors not fogging up... amazing and clever! Bed was comfortable but I wish I'd known about the 'pillow menu' earlier saving me a sore neck next morning... but that was my fault. You can't beat the location, especially if you're seeing a show at The Star which we were. Valet parking was good and reasonable. Didn't eat breakfast here as it was quite expensive, but Harbourside is only a short walk for many cafés etc. Very pleased with choice of hotel and will definitely stay here again.

Room Tip: "Corner rooms are large and offer amazing views!"
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  • Stayed: May 2014, travelled as a couple
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1  Thank ForeverYoung50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Astral Tower and Residences

Address: Star City Casino Entertainment 80 Pyrmont St | 80 Pyrmont St, Sydney, New South Wales 2009, Australia
Phone Number:
Region: Australia > New South Wales > Sydney
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Spa Hotel in Sydney
#35 Family Hotel in Sydney
#51 Luxury Hotel in Sydney
Price Range: £156 - £499 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Astral Tower and Residences 5*
Number of rooms: 435
Official Description (provided by the hotel):
Whether you're looking for a weekend escape, a short stay or a place to call home for a Sydney holiday, Astral Tower provides contemporary five-star accommodation like no other with stunning views. If you're looking for something a little more spacious, Astral Residences offer everything you need if you're looking for apartment style living for business or leisure. We have one, two and three bedroom serviced apartments at our residences, each with their own private balcony and in-room media centre. ... more   less 
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Also Known As:
Astral Tower And Residences Hotel Sydney
Star City Sydney
Star City Hotel Sydney
City Star Sydney

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