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“Charge for Wifi”

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Pier One Sydney Harbour, Autograph Collection
Ranked #18 of 178 Hotels in Sydney
Certificate of Excellence
Brisbane, Australia
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Charge for Wifi”
Reviewed 30 July 2014

room was very comfortable and cosy, nice interior, the lounge and dining gave way to an open veranda overlooking the harbour, this hotel is neatly tucked away under the bridge so it was a bit of a maze to get to public transport. But I later found it easier and more enjoyable to take a walk. I was surprise next morning at the check out that they charged for wifi and by a whopping $60 which is amazing. I heard the hotel is owned by a French group. So because of this wifi I give it an average in my books.

  • Stayed August 2013, travelled solo
    • Value
    • Sleep Quality
    • Service
Helpful?
3 Thank uabrt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (670)
Date | Rating
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English first
Lancashire
Level 3 Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 29 July 2014

Stayed for 3 nights in December 2013 the hotel was clean, friendly and in a fantastic location. The room was not the biggest but was perfectly adequate and being all white had an airy feel. The bed was comfortable, not very much storage space. Views of the water. All in all I really enjoyed my stay here.

  • Stayed December 2013, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank 62Sue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PierOneSydneyHarbour, Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review, 20 August 2014
Dear Sue62,

Thank you very much for your feedback - we ar very pleased you enjoyed your stay at Pier One Sydney Harbour!
Hopefully we get the chance to welcome you again here to show you our new lobby, reception and restaurant areas which will be fantastic once finished.

Thanks again for your comments!

Kind regards,

Harry Singh

Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level 6 Contributor
162 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 29 July 2014

This hotel has a rather confusing entrance which is hard to find if arriving on foot. Check in area was small and needed a better lobby space to accommodate for a crowd. The room we had on Floor One (Reception at Floor Two) wasn't very soundproof; certainly not soundproof to the toilet suction system (as on the airplane). The overall design of the room was rather interesting and discussion generating. Some would say it was nautical, others would feel like being in a warehouse.

Location-wise, it was good but could be rather awkward at the same time. Very close to The Rock/Opera House, literally at the foot of the Harbour Bridge, and you could see across the bay Luna Park. It is also literally on a pier but the water-view room was dearer in price. If you are in Sydney for visiting the Rock/CIrcular Quay, this hotel gives you one of the very best ocation. Apart from that, it's not really that convenient. And if the hotel is to provide more incentive for guests to stay inside, the room service needed a major, major improvement! We were very disappointed with the quality of the dinner we ordered to a point we considered sending it back to the kitchen.

Amenity was exceptional and the bathtub was well appreciated.

Check-out experience was slightly better. Concierge managed to summon a taxi within 10 minutes for us.

I would unfortunately think twice regarding returning here. Novelty, yes, but not sustained.

Room Tip: Maybe after the refurbishment/beautification is completed?!
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  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
1 Thank jkl615
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PierOneSydneyHarbour, Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review, 20 August 2014
Dear jkl615,

we highly appreciate you coming back to us with feedback regarding your recent stay at Pier One Sydney Harbour - Autograph Collection. We receive so many wonderful reviews on our service standards and it is disappointing to know that we have not met your expectations on this occasion. Please rest ensured that your comments will be used for improvement.
You could see that we have recognized that our reception and lobby area as well as our restaurant can be improved for our guests.
Please feel free to contact me direct should you wish to consider staying with us again as I would certainly appreciate the opportunity to ensure you enjoy a wholly positive experience, more in keeping with the wonderful standards of service the team here at Pier One Sydney Harbour take pride in delivering.

Kind regards,

Harry Singh

Director of Operations
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Sydney, Australia
Level 3 Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 27 July 2014

unfortunately quite disappointed with my stay here last night. Refurbishing is one thing, but the lack of amenities and average room has turned me off this place . Our "Heritage" room was sadly lacking. No bath, half the lights didn't work, tea and coffee items hiding behind the wardrobe door which we couldn't open fully.A strange glass panel between the bathroom and bed served no purpose other than to give my partner a headache after he walked straight into the glass. Having to eat breakfast , lunch and dinner in the same makeshift dining area was not pleasant especially when we had to watch birds strutting around the floor.. Breakfast eggs were lumpy and tasteless and coffee cold.. To be positive, the staff were great, but seemed a little embarrassed. A make shift lobby was done well but we were wishing we had gone to another hotel .So, sorry to management but we were expecting more for our money, considering there were other hotels we could have gone to that we know are better but decided to try Pier one.Also, no pool or lounge area to relax with a drink, just the bar in the "dining room"with the birds.BTW, bed was lovely.

Room Tip: Not room 209!!
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  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank beernfooty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PierOneSydneyHarbour, Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review, 27 July 2014
Dear beernfooty,

Thank you for taking the time to share with us your review from your recent stay at Pier One Sydney Harbour - Autograph Collection. I am disappointed to learn of your unsatisfactory experience in a couple of areas within the hotel. We strive to ensure our guests enjoy an exceptional hotel stay and I do apologize that this was not the case for you. We receive so many wonderful reviews on our luxury appointments and service standards and it is disappointing to know that we have not met your expectations on this occasion.

Please rest ensured that it is our priority to offer better check-in, lounging, pier, bar and dining experiences moving forward and our beautification will achieve this. Hopefully we will get the chance to welcome you back, once our redesign is finished, when I trust your stay will be wholly excellent.
Of course, your constructive feedback has been shared with the respective managers to be used for improvement.

Thanks again for sharing and kind regards,

Eva Albrecht

Pier One Sydney Harbour
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Sydney, Australia
Level 6 Contributor
140 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 25 July 2014 via mobile

My daughter was married at this wonderful place earlier this year and our family and friends filled up many of the rooms. We loved our room and the views as did my daughter and the bridesmaids who were in adjoining rooms. The staff were very attentive and helpful when it came to problem solving and we had a few dress emergencies. The dress was hung on the tall curtain railing, mounted below the lovely high ceiling and this made for a stunning photo with shimmering light from the window. The wedding reception was set out elegantly with the most amazing harbour backdrop and all guests raved about the plentiful food. Again the wedding planners were super friendly and efficient. Great buffet brekky the next morning too. All in all, a wonderful occasion and I thoroughly recommend Pier One as a wedding venue, but start saving!

Stayed February 2014, travelled with family
Helpful?
Thank Beechy1958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PierOneSydneyHarbour, Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review, 27 July 2014
Dear Beechy1958,

Thank you very much for your positve feedback on your daughter's wedding at Pier One Sydney Harbour - Autograph Collection!
I am really happy to read that our associates were able to help with your dress issues and other things - it is essential to us that our wedding guests have an overall excellent stay and that they are well looked after on these special occassions!

Hopefully we will get a chance to welcome you and your family back to our embellished hotel - we are going through an exciting beautifucation project at the moment and our main focus is to enhance our guest stays - it is going to be absolutely amazing once finished.

Thank you again for reviewing your stay at Pier One and warm regards,

Eva Albrecht

Pier One Sydney Harbour
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Yockleton, Shropshire, United Kingdom
Level 6 Contributor
153 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 25 July 2014

Very expensive hotel but what a position! We were stationed here for a weekend on a business trip, couldn't be better unless we took a mortgage out and stayed next door at the Park Hyatt something like 3 times the price! 50 yards to catch the city tour bus, 100 yards to stand beneath the bridge, 400 yards to stand in the old harbour and watch the ferries come and go, 1 mile to walk to the main street or the Sydney Opera House. Breakfast was good too but the view across the inner harbour while you eat is fantastic too.

Room Tip: If you cant get a harbour view you can get a bridge view, mine was the latter and impressive.
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  • Stayed September 2013, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mark C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PierOneSydneyHarbour, Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review, 27 July 2014
Dear Marc C,

we are absolutely thrilled to read you feedback on your recent stay at Pier One Sydney Harbour - Autograph Collection, an ensemle of special venues all around the world!

We also think that our location is great and we have been told that it is a getaway from the hustle and bustle of the city despite of being so close to the Harbour Bridge and Sydney's major sites.
We have a fantastic team who really do take pride in ensuring our guests’ experience is all they expect and more.
We look forward to welcoming you again here at Pier One Sydney Harbour.

Kind regards,

Eva Albrecht

Pier One Sydney Harbour - Autograph Collection
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Melbourne, Australia
Level 3 Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 24 July 2014

Very slightly out of the way, the hotel is still extremely close to the CBD and well located. The fit out is excellent, with a lovely view in the rooms with juliet balconies. The rooms have a vaguely nautical feel. I have stayed in this hotel twice and would anticipate doing so many times in the future. Particular shout out to the American woman on reception who went out of her way to get my room ready. Much appreciated.

I experienced few downsides. The privacy doorhangers are incredibly poorly constructed, constantly falling off the door handle. Even when they're on, staff sometimes ignore them. I had one staff member attempt to enter while I was indisposed which was not appreciated. The toilets are odd, reminiscent of the toilet in an airplane, with that suction way of clearing. There was also a persistent and distinct odour of urine if standing very close to the toilet itself. The water pressure the second time I stayed here was also just barely acceptable. I don't recollect my first stay having any water pressure issues so it may depend which room you get.

Nonetheless, in the grand scheme of things, those are minor and easily overcome gripes. Currently, the hotel represents excellent value, particularly if you pick the right mystery deal off Wotif or another site. The entrance area off Hickson is currently under construction but this represents no inconvenience and the new reception is much more convenient and easier to get to.

Overall, quite an excellent hotel with some minor gripes.

  • Stayed July 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
1 Thank seraph11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PierOneSydneyHarbour, Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review, 27 July 2014
Dear seraph11,

Thank you very much for the taking the time to review your recent stay at Pier One Sydney Harbour - a new member to the Autograph Collection!
Guest feedback both positive and negative is extremely important and on this occasion provides management with an opportunity to address areas of concern and make improvements.

The toilets in our guest rooms are one of our main issues at the moment and we are working on plans to get them fixed as soon as possible - being a heritage listed property, these things sometimes take a bit longer unfortunately! We apologise for the inconveniences!

Nevertheless, thank you very much for the compliments on our location - we do think as well that it is quite special - delivering a special holiday feeling despite of being so close to the Harbour Bridge and Sydney's CBD.

We hope we will be able to show you that we are capable of exceeding all your expectations next time you are in Sydney! We would be delighted to host you again!

Kind regards from Pier One

Eva Albrecht

Pier One Sydney Harbour - Autograph Collection
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Additional Information about Pier One Sydney Harbour, Autograph Collection

Property: Pier One Sydney Harbour, Autograph Collection
Address: 11 Hickson Road | Walsh Bay, Sydney, New South Wales 2000, Australia (Formerly The Sebel Pier One Sydney)
Region: Australia > New South Wales > Sydney
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#18 Luxury Hotel in Sydney
#21 Business Hotel in Sydney
#27 Romantic Hotel in Sydney
#27 Family Hotel in Sydney
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Pier One Sydney Harbour, Autograph Collection 5*
Number of rooms: 189
Official Description (provided by the hotel):
Pier One Sydney Harbour, Autograph Collection is ideally located on the magnificent Sydney waterfront close to the Southern pylon of the Sydney Harbour Bridge. Boutique in size, our hotel features 189 unique federation style rooms with contemporary chic furnishings. Located in the heart of the Rocks, our hotel offers the perfect accommodation for exploring Sydney or getting friends together for a special event or wedding. The Gantry Restaurant & Bar offers its guests the ultimate open air dining experience with full panoramic views of Walsh Bay. Our luxury Sydney Harbour hotel's accommodations also offer a smoke-free environment, valet parking and 24-hour security. ... more   less 
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Also Known As:
Sebel Pier 1 Sydney
Sebel Pier One Sydney Hotel Sydney
Sebel Pier One Hotel Sydney
Pier One Sydney
Sydney Sebel Pier One

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