My friends and I stayed here last weekend. Really wasn't overly impressed.
I stayed on the sofa bed in the Heritage Deluxe Room. When we returned to the room on Thursday night after going out to dinner, the sofa bed had not been unfolded nor made up. I was also surprised to find there were no sheets or blankets located in the room for the sofa bed. I phoned reception who arranged for sheets and and a blanket to be delivered to the room, however I still had to make up the bed myself (not really a huge deal but when you pay the big bucks to stay somewhere nice, you would think it would be done for you). The blanket resembled something you would get if you were staying in jail, it was hard and scratchy and not at all comfortable. The next day I called reception again and requested a doona and some more pillows, which were also brought up.
There was also confusion upon checking in and checking out, as to whether the rooms had been paid in advance or not (which they were meant to be). We paid the rooms in full on checking out however the Hotel still put a hold on our credit cards for the whole amount - taking 5-7 days to be removed. Annoying!
These are just a few points of frustration. The staff were all very courteous and friendly and this was appreciated. However overall I was very disappointed with the stay, and considering there are hotels in the near vicinity which are of quality standard, I think we will stay elsewhere next time.
- Official Description (provided by the hotel):
- Pier One Sydney Harbour, Autograph Collection is ideally located on the magnificent Sydney waterfront close to the Southern pylon of the Sydney Harbour Bridge. Boutique in size, our hotel features 189 unique federation style rooms with contemporary chic furnishings. Located in the heart of the Rocks, our hotel offers the perfect accommodation for exploring Sydney or getting friends together for a special event or wedding. The Gantry Restaurant & Bar offers its guests the ultimate open air dining experience with full panoramic views of Walsh Bay. Our luxury Sydney Harbour hotel's accommodations also offer a smoke-free environment, valet parking and 24-hour security. ... more less
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- Also Known As:
- Sebel Pier 1 Sydney
- Sebel Pier One Sydney Hotel Sydney
- Sebel Pier One Hotel Sydney
- Pier One Sydney
- Sydney Sebel Pier One