We stayed here for a week at the end of our honeymoon trip along the east coast of Australia. This was our first visit to Australia and Sydney and weren't sure what to expect after reading 'mixed' reviews of the hotel. However we were very pleasantly surprised, the check-in went very smoothly and the receptionist was welcoming. The room was 'satisfactory' (comfortable bed, coffee/tea facilities/sufficient storage areas) though decor was slightly 'dated' and the bathroom was 'nothing to write home about', but the facilities all worked efficiently and the standard of cleanliness was good.
The location was fantastic for access to the tourist attractions nearby (bus stop directly outside the hotel, and a pleasant walk towards nearby Hyde Park) The concierge and reception staff were extremely approachable and helpfull with our queries (perhaps previous reviewers, caught them on a bad day?!) When we asked about check-out we were offered storage for our luggage and a late check out (no extra fee) and they called a Taxi for us, which arrived within minutes, and helped us with our luggage, which was really appreciated. Complimentary internet usage was in the business centre was also useful.More
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