Second stay at the Westin in Sydney following a 2 week stay in late 2008.
Booked again due to the excellent service and value for money at the time.
Did it live up to such high expectations again? (Bearing in mind we preferred the Westin to the Park Hyatt which we stayed at in 2007).
Overall - nearly, but not quite there.
Our initial room was not up to standard (the mattress smelt of stale urine - not pleasant at all for a 5 star hotel) which was very disappointing but to be fair on the staff - and this is where they excel - Carly Stone took on our concerns and upgraded us to a Deluxe Tower room for no extra charge. She also arranged for chocolates and fruit to be delivered to the room which was a nice touch.
Our new room was on the 18th floor and was much better overall and in line with our stay three years ago.
However, similar to some other reviews, we did feel that there was a lack of experienced staff overall and the concierge desk was nowhere near as helpful as last time.
Also the cost of breakfast and dinner was ridiculously high although part of this is down to the weakness of the english pound compared to our last visit.
We ended up at nearby Vivo (cafe) every morning for breakfast which was excellent.
Overall, would we stay again when we are next in Sydney? Probably not but the Westin is still a good but not great hotel in my opinion.
Our visit was definitely saved by Carly who was excellent resulting in a personalised letter of apology to our room from the Front Office Manager. She was the only one who showed genuine interest in us from day one.
Keep an eye on future reviews for improvement especially in the cleaning department.
- Official Description (provided by the hotel):
- The award winning Westin Sydney is situated in the heart of Sydney's fashion and finance district surrounded by Sydney's most exclusive designer shopping, restaurants, theatres and nightlife. SPG Members receive complimentary in room internet when booking direct. Book direct today ... more less
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- Also Known As:
- Westin Sydney Hotel Sydney
- Sydney Westin