We had high expectation of the Westin Sydney, having had a very enjoyable stay in the Westin Melbourne a couple of months ago. Our experience wasn't up to standard.
Firstly, the initial room we were allocated (Rm 303) was very noisy, as it overlooked the restaurants and central atrium. We were so close you could tell what the guest sitting below ordered for dinner. As we had work committments the following day, we went to reception to request a room change. The reception staff member didn't handle the request well - he informed us that the hotel would be quiet after 10.00pm (?), that no other rooms were available and that there was no way he could be expected to remember us checking in as he was a busy man (we'd checked in with him less than 10 minutes previously). Anyway, after a 15 minute wait and consultation with the manager, we were eventually moved to the 18th floor.
A much better room, lot quieter but it hadn't been cleaned properly. There was a sticky mess, perhaps juice, on one of the bedside tables and the other had a foul smelling liquid under the radio. We used a flannel from the bathroom to clean this up. In fairness the rest of the room and the bathroom were very clean, so I'm not sure how this grottiness was overlooked.
I'd also say that the room decor isn't up to 5 star standard. The carpet looks like it escaped from a basic hotel chain, ditto the upolstery fabric. A long way from luxe.
Breakfast was very good. Friendly staff, excellent choice of food and consistently good quality. Worth getting there early to avoid the queque on a Sunday.
All in all, if I were in Sydney and looking for a business hotel this is fine but if I wanted somewhere special to stay I'd look further.
- Official Description (provided by the hotel):
- The award winning Westin Sydney is situated in the heart of Sydney's fashion and finance district surrounded by Sydney's most exclusive designer shopping, restaurants, theatres and nightlife. SPG Members receive complimentary in room internet when booking direct. Book direct today ... more less
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- Also Known As:
- Westin Sydney Hotel Sydney
- Sydney Westin