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“Do not believe star rating ” 1 of 5 bubbles
Review of The York by Swiss-Belhotel

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The York by Swiss-Belhotel
Ranked #38 of 179 Hotels in Sydney
Certificate of Excellence
Australia
Level Contributor
35 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Do not believe star rating ”
1 of 5 bubbles Reviewed 28 December 2013 via mobile

This hotel was marketed as a 4.5 star hotel. It is not. Hotel is old and dated. It's more studio apartment than hotel room. Was bitterly disappointed by the cleanliness and quality of furnishings, and lack of decent restaurant or even a bar. Would have been ok if it had been rated 2-3 stars and described properly as an apartment, not as a luxury hotel. Was also marketed as being in the rocks. It's near the rocks but more in a business area

Stayed November 2013, travelled as a couple
Helpful?
3 Thank addictable
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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882 reviews from our community

Traveller rating
    332
    391
    101
    37
    21
See reviews for
246
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104
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (201)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Largs Bay, Australia
Level Contributor
40 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 17 December 2013

Only stayed for a short breaks holiday, 2 nights. Dropped off out the front, hotel looked appealing and its most redeeming feature is its location to Darling Harbour, Circular Quay. Paddys markets, chinatown to name a few, all within walking distance. Front of house staff on arrival, appeared bored and found paperwork on the desk a priority. during our stay I found getting information from a couple of the staff to be an inconvenience. The room when we checked in was a studio deluxe and It was very spacious and well laid out and clean. The bed was the worst I have ever slept on and that includes roughing it out camping. they were so hard and unforgiving, every time you turned over you woke up. My traveling companion chose to sleep on the chaise sofa rather that the bed. Having stayed in self serviced apartments on many occasion, we found they did not restock the simple amenities such as teabags, coffee or sugar. there is a park across the road that is quite pleasant to sit in and catch ones thoughts. we booked through wotif and got a great deal on the accomodation, so glad we didnt pay top price for this experience, will give it another go due to the fantastic location, but if the beds and staff scenarios result in the same outcome, will not go back no matter how fabulous the location, after a day of walking up and down the hilly streets of Sydney a good nights sleep is vital so you can wake up refreshed to go out and do it all again the next day. There is so much to do, no one wants to feel tired and drained when in holiday mode.

Room Tip: We were on the 12th floor and found it was a great location, loved the balcony
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  • Stayed December 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Jan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Princeton, New Jersey
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 16 December 2013

My family stayed in a 2 bedroom apartment for 3 nights and agree that this is the most disgusting place we have ever been to. It is beyond dated- the clothes dryer only had cold air blowing and wouldn't stay on longer than 10 minute; the dining room chair had NO padding left in them and we were afraid to sit on them in case we would fall through; the bathroom faucet dripped constantly; there was dust all through the place and worst of all, there was food on a chair in living room next to seat cushion!!!! Disgusting place!!!

Room Tip: stay in any other place!
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  • Stayed November 2013, travelled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank 258ppnd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level Contributor
77 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
2 of 5 bubbles Reviewed 15 December 2013

Stayed here with a friend recently for a few nights. We stayed in an un-renovated one bedroom apartment. When we first arrived (very early) we were pleased to be checked in immediately and head up to our room.

First impression: No major problems! The room was a bit... musty but it seemed fine!

With a bit of time the worn out nature of the room was easily recognised (we know we paid for an older room, but an older room and a room in disrepair are two different things).

It was really many little things that added up to a not so great experience.

List of issues:
- Broken Tap in shower (tap falling off)
- No hair dryer
- Shower door fell off
- Shower temp and pressure inconsistent (forgivable in every hotel, but combined with other issues... irritating).
- Mould and Build up in shower door frame
- Main TV did not work
- Dressing gowns appeared unclean
- Switch in kitchen was overly sticky
- Hand prints and dirt on walls
- Cleaning Staff took our towels (despite the fact we were adhering to the policy of hanging towels up if you still wanted to use them).

For the first few things we did let reception know however their response was... underwhelming. I guess when things break you actually want an apology rather than just: 'ok, we'll get it fixed'. On check out we weren't asked how our stay was (pretty stock standard), just another minor thing that worsened the experience. Other than that staff seemed pretty friendly, I shared an elevator with some of the service staff and they seemed genuinely nice.

Again, it was a lot of little things! The location was great and I actually liked the set out in the apartment but I just feel they need to pay a little more attention to the state of the rooms and perhaps some front end staff training.

I would probably give it another go but for the price I'm sure you could find something similar but better.

  • Stayed December 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Blank_Expressionism
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
53 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 15 December 2013

Super location, 800 meters from Circular Quay, few minutes walking to the Darling Harbour as well. Rooms are not just rooms, but studio apartments with everything you might need (except oven): fully equipped kitchen, laundry and dryer machines. Big balcony where its nice to have breakfast or drink coffee watching downtown sky scrapers and Westfield tower

some none non-breaking deal cons: elevator lobby on the floor is decorated in kind of depressing style (gray carpet, grey walls, tinted mirror wall, low light); infrequent truck/bus noise (we had a room on the 10th floor facing York street and preferred to sleep with open balcony door). Lacking hanger rails/hooks in the bathroom

  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Alex T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney Central
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 13 December 2013

Poor experience at this Hotel, room service took over an hour to arrive, was cold and bland, spa wasn't working, TV didn't work properly, rubbish under the beds. Very negative stay. Wouldn't recommend this establishment to anyone.

  • Stayed November 2013, travelled with friends
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Quickbeds

Helpful?
3 Thank Riley O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
34 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 11 December 2013

Not inexpensive, but we found it to be very convenient to Circular Quay, ferries, restaurants. The room we had was fine, roomy and clean. Worth it in our book. We recommend taking the vans from the airport to reach the hotel and back. Worth the ride.

  • Stayed October 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank ARMilano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The York by Swiss-Belhotel

Property: The York by Swiss-Belhotel
Address: 5 York St, Sydney, New South Wales 2000, Australia
Region: Australia > New South Wales > Sydney > Central Business District
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#37 Luxury Hotel in Sydney
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — The York by Swiss-Belhotel 4.5*
Number of rooms: 108
Official Description (provided by the hotel):
The York by Swiss-Belhotel is located in the heart of the CBD offering a combination of Studio 1 and 2 Bedroom Apartments. Each apartment offers a spacious living area, fully equipped kitchen, 1 or 2 bathrooms, laundry facilities and balconies. Most apartments have views that extend to the City SkyLine, and the Executive Apartments overlook Sydney Harbour Foreshore*.*Views are not uninterrupted ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, TravelClick, Agoda, Booking.com and Southall Travel so you can book your The York by Swiss-Belhotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The York By Swiss-Belhotel Hotel Sydney
York Apartment Hotel
York Apartment Sydney
Apartment Hotel New York

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