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“Great Hotel - Great Location”

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The York by Swiss-Belhotel
Ranked #40 of 174 Hotels in Sydney
Certificate of Excellence
Yulara, Australia
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great Hotel - Great Location”
3 of 5 bubbles Reviewed 9 March 2011

Stayed here for my sister's wedding the hotel itself is fantastic but the staff here somewhat rude and pretentious first up they had me arriving a day later even though I had confirmed two weeks prior then they wanted payment up front, their idea of servicing your rooms was just to empty your bins and pull up the sheets not change the bed or restock items in the room on my last day there I had reception call me three times through out the day confirming that I was checking out the next day,they need to realise that they are to look after us not the other way around.

  • Stayed March 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank grara34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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902 reviews from our community

Traveller rating
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    21
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (205)
Date | Rating
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  • Dutch first
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English first
Durham, United Kingdom
Level Contributor
352 reviews
115 hotel reviews
common_n_hotel_reviews_1bd8 220 helpful votes
4 of 5 bubbles Reviewed 23 February 2011

We booked a deluxe studio apartment and were, fortunately, given a refurbished apartment which was light, clean and very well equipped. The York is situated in the Central Business District so there is a lot of traffic noise and shouting some nights but we were over the swimming pool area so were shielded from the noise by having the pool area below us and trees in front of the balcony. Access to Wynyard Station, Coles supermarket, restaurants, Darling Harbour, The Rocks and Circular Quay is an easy walk. The staff were very helpful and I asked why some of the reviewers here were not happy with their room. I was told that the apartments are all privately owned and some owners have modernised and some haven't. You have to ask for a refurbished apartment. We were very pleased with ours and particularly the washer, dryer and lovely kitchen and bathroom.

  • Stayed January 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank flowerlady64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chester, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 17 February 2011

Stayed for 5 days 2 bed serviced apartment, couldn't fault location, price and staff. Would not hesitate to use again.

  • Stayed January 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Beckihk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CambridgeUK
Level Contributor
81 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 bubbles Reviewed 16 February 2011

The reviews, taken together, are right
- good location (near rocks and darling harbour and circular quay) in business district
- even refurbished (1 bed exec) appartment is a bit tatty, tired and grimey (so imagine the unrefurbished ones are pretty poor)
- some staff a bit surley (clearning staff very helpful)

Washing machine and dryer a bit basic and harsh on clothes

Good things
- pre-order to fill fridge
- pool is in better shape than expected (sun on beds 11-2 only due to shadow from other buildings)
- reasonably well equipped kitchen

There are better appartments nearby - but more per night...so you get what you pay for (we will stay elsewhere next time at current rate differences - if york was cheaper we would return)

  • Stayed January 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HadP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baton Rouge, Louisiana
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 2 February 2011

Very nice, clean, & excellent location. Apt made it nice not to have to eat out. There was a grocery store and Starbucks one block away. Very clean and modern furnishings. There was an issue with my room type when I arrived. The next day the manager Leslie made sure I had the room I requested. This place definitely aims to please!! Very satisfied.

  • Stayed January 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Traveler70816
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
41 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 27 January 2011

The location can't be beat. The room was spacious, comfortable, and well equipped. The furnishings were in need of a thorough cleaning. Our only complaint was the lack of concern and responsiveness exhibited by many of the staff. We really had to lean hard on them go get things fixed or replaced. "I will send someone up," became a standing joke. The attitude problem seems to originate with the manager who seemed to insulate himself from direct interactions as much as possible. Even so, we would stay there again. We also stayed at Oaks Hyde Park on this trip, and it did not measure up to the York.

  • Stayed January 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BeenThereDC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moscow
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 21 January 2011

Stayed for 3 nights in December 2010. Location is very good - right between the harbours. The view from the 9th floor was excellent, as well as huge private balcony. No downsides identified.

  • Stayed December 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AwfulRussian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The York by Swiss-Belhotel

Property: The York by Swiss-Belhotel
Address: 5 York St, Sydney, New South Wales 2000, Australia
Region: Australia > New South Wales > Sydney > Central Business District
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#39 Luxury Hotel in Sydney
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — The York by Swiss-Belhotel 4.5*
Number of rooms: 108
Official Description (provided by the hotel):
The York by Swiss-Belhotel is located in the heart of the CBD offering a combination of Studio 1 and 2 Bedroom Apartments. Each apartment offers a spacious living area, fully equipped kitchen, 1 or 2 bathrooms, laundry facilities and balconies. Most apartments have views that extend to the City SkyLine, and the Executive Apartments overlook Sydney Harbour Foreshore*.*Views are not uninterrupted ... more   less 
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Also Known As:
The York By Swiss-Belhotel Hotel Sydney
York Apartment Hotel
York Apartment Sydney
Apartment Hotel New York

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