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“A nice stay”

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The Grace Hotel Sydney
Ranked #20 of 179 Hotels in Sydney
Certificate of Excellence
Reviewed 25 May 2013

I stayed at the Grace from Sunday 19th to Friday 24th May for a work conference!
The room was first class with a comfortable bed and room to move and well positioned only minutes from Darling Harbour and other major shops and attractions.
I will stay again.
Thanks,
Mike

Room Tip: All rooms were of good standard.
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  • Stayed: May 2013, travelled on business
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1  Thank MikeK157166
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4,927 - 4,933 of 6,005 reviews

Reviewed 24 May 2013

What a nightmare. I have booked a room, had a confirmation number, with 2 month advance, as a part of a small group (8 rooms). The afternoon of the arrival day, someone of my group called the hotel to double check the reservations and no room was booked under my name. They simply decided to cancel the reservation, as I did the reservation personally and not from the group leader. And my confirmation number? "It was available before the cancellation". But who request the cancellation? "Nobody, we decided". OK, the hotel is fullybooked, now you have to find me an alternative accommodation. "It is not our problem". It is not your problem? Finally when I arrived at the hotel I have found a duty manager who connected his brain that day, apologise for the mistake and gave me a room. The hotel staff in general is under standard for an international 4 stars, nobody help you because they always are too busy to do something else. One exception: the concierge is excellent. The buffet breakfast is fine for 22 AUD, but the majority staff must change job. The rooms are large and comfortable: nothing up-scale, mostly like a airport hotel, but fine if you travel for business. Location also is fine, central Sydney, not far from the harbour.
At the check out another history regarding the incompetence of the reservations department: a colleague asks to prepay one month in advance with his company card as he want to avoid to have the credit card blocked after a two weeks travel. The reservations confirmed that all was fine, but finally they didn't charge anything and, as expected, at the checkout the card was blocked for such an high amount.
After a couple of years I have found an hotel which still charge 25 AUD for wifi. I thought that was extincted.
I don't suggest to anybody to stay here, unless you don't find any other hotel available in town (which happens quite often in week days).

  • Stayed: February 2013, travelled on business
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2  Thank Van_Den_Budenmayer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheGraceHotelSydney, Guest Relations Manager at The Grace Hotel Sydney, responded to this reviewResponded 30 May 2013

Dear Van_Den_Budenmayer,

I appreciate you taking the time to write a review on our hotel.

I am very disappointed to read the experience that you have encountered during your stay with us. In order for us to review and improve our current procedures and customer service provided, I have sent you a direct message to get more information on your past booking.

I do look forward to your replies soon.

Thank you,
Christina Mendieta
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 May 2013

A brief stroll from town Hall station via the Queen Vic shopping arcade, leave the hustle of the city behind and enjoy the luxury of yesteryear in this historic building. History surrounds you as you enjoy a plush comfortable room . Spend time at the spa or enjoy a seafood buffet feast. Wish I was travelling with somebody special to share this . Great location, friendly staff and excellent service.

  • Stayed: May 2013, travelled on business
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1  Thank A J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheGraceHotelSydney, Guest Relations Manager at The Grace Hotel Sydney, responded to this reviewResponded 30 May 2013

Dear A J,

Thank you for choosing to stay with us and writing a review on TripAdvisor.

It is great to know that you have had a lovely stay with us and the opportunity to enjoy the Seafood Buffet at the Grace Brasserie.

The Grace Hotel is a heritage listed building with full of history and there is a display near the Guests Lifts are which are very interesting and informative.

Once again thank you for your review, we do hope to see you again in the near future.

Kind regards,
Christina Mendieta
Guest Relations Manager

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Reviewed 23 May 2013

We spent two nights at the Grace Hotel to celebrate our 20th Wedding anniversary. The staff were welcoming and professional and the hotel was spotlessly clean.
The Grace is right in the heart of Sydney, so we walked everywhere we wanted to go.
I enjoyed the fact that The Grace isn't a big, modern, characterless, generic hotel. It's got charm, history, and character and everyone seemed genuinely invested in making sure you were happy.
The hotel even gave us a bottle of fizz with their compliments to help us celebrate out anniversary, which was a lovely touch, and most appreciated.

  • Stayed: May 2013, travelled as a couple
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1  Thank Kyla68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheGraceHotelSydney, Guest Relations Manager at The Grace Hotel Sydney, responded to this reviewResponded 30 May 2013

Dear Kyla68,

Thank you very much for sharing your feedback with us.

We are very pleased to know that you have had an enjoyable stay and we were able to help you celebrate your Wedding Anniversary.

Hopefully we are able to welcome you back in the near future.

Kind regards,
Christina Mendieta
Guest Relations Manager

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Reviewed 21 May 2013

My boyfriend and I purchased a voucher for a stay through 'Getaway Lounge' for a night on a weekend in the city - it was a really nice hotel in an easy location (although avoid driving and opt for public transport as parking is minimal and costly). The staff were friendly, breakfast was great - and the bed was amazing! Huge king size bed with the best mattress and pillows ever

  • Stayed: January 2013, travelled as a couple
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1  Thank Kasey W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheGraceHotelSydney, Guest Relations Manager at The Grace Hotel Sydney, responded to this reviewResponded 30 May 2013

Dear Kasey W,

Thank you for the time taken to write a review on TripAdvisor.

It is a pleasure to read that you have had an enjoyable stay with us and had the opportunity to experience our package through Getaway Lounge.

I do hope we are able to welcome you back to the Grace Hotel in the near future.

Kind regards,
Christina Mendieta
Guest Relations Manager

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Reviewed 18 May 2013

The rooms are large and comfortable. The staff were very friendly and went out of their way to help. The food is good and great room service options. Close to the centre and in walking distance to Darling harbour, Circular Quay and the Rocks. Would definately recommend.

Room Tip: Look for special deals o the internet that includes wi-fi and breakfast.
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  • Stayed: May 2013, travelled on business
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2  Thank Feleciavh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheGraceHotelSydney, Guest Relations Manager at The Grace Hotel Sydney, responded to this reviewResponded 20 May 2013

Dear Feleciavh,

Thank you for choosing to stay with us and writing a positive review on TripAdvisor.

We are very pleased to read that you have enjoyed your stay and are recommending us to other travellers as well.

We also offer a Triple B package which includes, Bed, Broadband and Breakfast which can be found on our website.

Kind regards,
Christina Mendieta
Guest Relations Manager

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Reviewed 16 May 2013

The Grace is easy to find and a great location to city sights. Our room was spacious, clean, comfortable bed and great shower. Staff were very efficent and friendly with phone enquiries prior to our visit aned just the same on our arrival and check-in. Breakfast was delicious. We made a great choice, would definitely recommend.

Room Tip: Ours was on the 7th floor and we didn't have a problem.
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  • Stayed: April 2013, travelled as a couple
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2  Thank beanandeasy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheGraceHotelSydney, Guest Relations Manager at The Grace Hotel Sydney, responded to this reviewResponded 20 May 2013

Dear beanandeasy,

I appreciate your time taken to write a feedback on the Grace Hotel, Sydney.

I am very pleased to know that you have enjoyed your recent stay and found our team members to be friendly and accommodating.

Hopefully this good word will be shared with your family and friends as well. We do look forward to welcoming you back at the Grace Hotel, Sydney.

Kind regards,
Christina Mendieta
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Grace Hotel Sydney

Address: 77 York Street | corner of York & King Streets, Sydney, New South Wales 2000, Australia
Region: Australia > New South Wales > Sydney > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Sydney
#20 Luxury Hotel in Sydney
#23 Romantic Hotel in Sydney
#24 Family Hotel in Sydney
#35 Business Hotel in Sydney
Price Range: £110 - £259 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Grace Hotel Sydney 4.5*
Number of rooms: 382
Official Description (provided by the hotel):
Discover Sydney from its heart at The Grace Hotel and be steps away from Darling Harbour and King Street Wharf, plus the best shopping, theatres and entertainment on offer. Standing beautifully restored today, the heritage listed 4 1/2 star Grace Hotel offers warm, personalised service and a unique blend of Art Deco charm and contemporary elegance. ... more   less 
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Also Known As:
Sydney Grace Hotel
Grace Hotel Sydney

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