My major issue with the Grace was that they charged us a holding fee of $680 when we checked in for the room as well as a $100 security deposit for two nights. So that's $780 on the credit card. Totally unnecessary. Then on check out the idiot girl charged us again, another $680, so we have $1500 outstanding on our credit card, for a $680 room. The original $680 that was held will be refunded in 7 days. That's a long time to wait for money they should never have taken. I have not had this happen at other hotels. The girl assured us she would not double charge us but would simply refund the $100. The room was lovely and he location great, but this policy to charge cards twice and withhold money on credit cards for no reasons means I will NOT be back.
- Official Description (provided by the hotel):
- Discover Sydney from its heart at The Grace Hotel and be steps away from Darling Harbour and King Street Wharf, plus the best shopping, theatres and entertainment on offer. Standing beautifully restored today, the heritage listed 4 1/2 star Grace Hotel offers warm, personalised service and a unique blend of Art Deco charm and contemporary elegance. ... more less
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- Also Known As:
- Sydney Grace Hotel
- Grace Hotel Sydney