The hotel is clean and well located but it just wants to squeeze money from you without offering any sort of service.
A host of small(ish) down sides has left the whole stay being very disappointing. I did not feel welcome from the start when upon arrival I was asked to pay for all 4 nights up front plus a deposit of $100per night! Apparently this was a great deal a usually its a deposit $200 per night! Never ever before have I been asked to hand over $1300 before even stepping into the room.
As I was paying well over $200 for my room it did not even occur to me internet would not be included. Upon asking, I was told it was $5 per hr or $15 for the day! This is awful especially considering the connection speed is half that you can get in the pub next door.
Keen to get out as soon as possible my taxi driver had mentioned a fireworks display in the harbour, I went to the concierge to check a few things. For all my questions he just went on google.....and even then be got the info wrong, telling me there was no firework displays that evening. Choosing to believe my taxi driver over the concierge I was treated to a full on massive light and fireworks display.
The "gym" did nothing to release my disappointment the next morning as it doesnt have as much as a mat or a gym ball.
Dinner the following evening in the attached pizza restaurant confirmed my suspicion it is all about the money when a 12.5% surcharge was levied because it was a public holiday, especially suprising as it is self service!
The nail in the coffin was the noise late evening in my room as I was next to the service lift with trolies constantly rattling in and out.
The hotel did relent to giving me free wifi upon pointing out the issues but it was too little too late (especially as the connection was too slow to even get Facebook).
- Official Description (provided by the hotel):
- Discover Sydney from its heart at The Grace Hotel and be steps away from Darling Harbour and King Street Wharf, plus the best shopping, theatres and entertainment on offer. Standing beautifully restored today, the heritage listed 4 1/2 star Grace Hotel offers warm, personalised service and a unique blend of Art Deco charm and contemporary elegance. ... more less
- Reservation Options:
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- Also Known As:
- Sydney Grace Hotel
- Grace Hotel Sydney